Galaxy Watch 5
Back in September 2022 I went to T-Mobile to order the Galaxy Watch and I am 99% sure that during the time the watch was on sale or maybe it was a promotion going on for it. I walked in the store and told the sales rep that I wanted the Galaxy watch and when asked which one, I stated the one that was on sale. They immediately knew which watch I was referring to. I just found out that I did not get the watch for the promotion/sales price but I am paying full price for it. When I spoke to someone about it, they had no idea what promotion I was talking about because they can't see any of the past promotions and so I am stuck paying the full price for the watch. Do anyone know which promotion was going on at that time? Maybe with a little bit more information, I can get a discount on the remaining balance.
Don't bother buying a Smartwatch from T-Mobile. Assurant is awful.
Replacing my smartwatch was an absolute nightmare. I submitted a claim on July 11th and the website said I could get the same device and it could be used or I could get a new device on the JUMP promo. I opted for the new device because I didn't want a used watch and I went to the store which was an option according to the website. The store informed me if I went with a watch5 I would need to pay for it in full and I would lose all my discounts by having a wachline. So I ended up on the phone with Assurant and ordering a replacement of the watch4 which could be "refurbished". My replacement watch was delivered to the wrong address by UPS. I called back to explain what happened. I was told there would be an investigation and it would take 14 BUSINESS DAYS to complete. I called back on the 15th business day and it still was not processed. On the 17th day I got an email asking me to contact Assurant and I called was immediately disconnected on and finally I spoke with a manager and had my claim reissued. I finally recieved my replacement almost a month later. tl;dr: My watch broke and I ended up with a yucky, used watch a month later.