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OhKimi
Newbie Caller
Joined 3 years ago
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Re: customer compliment
I've had a stressful time dealing with receiving university financial aid and school loans on time this semester. I lost my part time job so the money from school is basically keeping me afloat. This time my money is being deposited weeks after my t-mobile payment dateand days after the scheduled payment arrangement. I just knew my phone was going to be disconnected which was adding to my stress. Today I spokewith Joni, a WONDERFUL human beingwho works both customer service and technical serviceand she sorted everything out. At the end of the call a significant and palpable weight has been released from my shoulders. I don't know her last name but I know she has a 10 month old. Anyway, I just want t-mobile to know what a great person they have working for them. Thank you Joni!!!!
