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noelleinmanty's avatar
noelleinmanty
Network Novice
2 years ago

Verify My Age

I have been with T-Mobile for 2 years. Today, I got a message that they want me to verify my age for the 55+ plan. Said I have to come into a store in person. That seems ridiculous. My friends have the same plan and none of them were asked. Why can’t I send a photo ID picture to them via a secure link or email? 

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  • syaoran's avatar
    syaoran
    Transmission Titan
    2 years ago
    Copiar enlace

    A photo is a lot easier to manipulate than presenting ID in person.  If a person signed up to T-Mobile on the 55+ plan, they would have showed ID when opening the account versus switching to the 55+ from a previous plan.  If they were customers before they were eligible for the 55+ plan, they will eventually get the same request by T-Mobile to verify their eligibility for the plan.

  • gramps28's avatar
    gramps28
    Router Royalty
    2 years ago
    Copiar enlace

    You can try contacting Tmobile support using messenger on one of Tmobile’s social media platforms like Facebook or Twitter to see if they can help.

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Is there a way to voew my most recent account login history like I can do in my google account?

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I'm not sure on this but since it's a 2 factor verification to sign into your account the sms they send you should let you know when you logged on.

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