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How can I contact T-Mobile Corporate Office?
How can I contact T-Mobile Corporate Office? I reached out to T-Mobile on December 18 with an inquiry and keep getting told that someone would call me which has not happened. This is an unprofessional way to treat a loyal customer. It seems the representatives on T-Mobile chat just lied their way through our multiple conversations. I’m fed up!MiNi2 hours agoNewbie Caller8.4KViews3likes18Commentsinquiry about sim cards for a family
We are a family of five planning to visit the United States from July 23 to August 27, 2025. We will be bringing five mobile phones; however, only one supports eSIM, while the others require physical SIM cards. We would like to inquire about the pricing for at least three SIM cards to use during our stay. Thank you in advance,tofjml3 hours agoVisitor6Views0likes0CommentsCan I reactivate a prepaid card?
Hello, I will arrive from Europe to New York JFK airport in early May and I plan to travel around the USA. The trip also includes some days in Canada. I still have a T-Mobile prepaid card bought in the USA on September 2024. Is it possible to know if it is still active? If it is not active, is it possible to reactivate it in order to use it immediately after landing at JFK? If not, which is the best choice once landed? I heard that prepaid SIMs at airports are not a great value, but, is there a T-Mobile agent at the airport arrivals zone? Thanks a lot. Xavier PD: does anybody know how to reach out T-Mobile staff other way than calling them? I.e. live chat, e-mail support...?xescorihuela5 hours agoVisitor31Views0likes2CommentsOverseas military cannot unlock phone
I am permanently station overseas on orders and was just told by T-Mobile customer service representatives that I cannot unlock my iPhone 16 pro since there is a balance on it. I was under the impression that active duty service members on orders overseas were allowed to have their phones unlocked with or without balance on their account. T-mobiles’ website says it should be allowed with orders, but the customer service representatives did not give me the option to send up the orders. Does anyone else have insight on this?Solvedaweskamp7 hours agoNewbie Caller393Views0likes6Comments- wsdesw10 hours agoVisitor15Views0likes0Comments
CPNI violation
No one has helped me with this I had to file an FCC complaint due to T-Mobiles lack of response. Customer care representatives do not follow up on scheduled call backs. I’ve been promised countless call backs from representatives and they never follow through. I don’t know how else to escalate this issue. I’ve submitted an FCC complaint due to my account being accessed by store employees without my consent. I’ve called customer care to complain and they haven’t done anything about it. Lines are being activated without my consent and nothing is being done. I’m going to end up suing T-Mobile due to violating my contract and multiple CPNI laws. I’ve called more than 20 times and I’m always promised a call back or placed on hold and I have to explain my story all over. I don’t trust T-Mobile.iHateT-Mobile11 hours agoVisitor20Views0likes0CommentsCPNI Violation
Customer care representatives do not follow up on scheduled call backs. I’ve been promised countless call backs from representatives and they never follow through. I don’t know how else to escalate this issue. I’ve submitted an FCC complaint due to my account being accessed by store employees without my consent. I’ve called customer care to complain and they haven’t done anything about it. Lines are being activated without my consent and nothing is being done. I’m going to end up suing T-Mobile due to violating my contract and multiple CPNI laws.iHateT-Mobile11 hours agoVisitor16Views0likes0Comments
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