Forum Discussion

tatsuya's avatar
tatsuya
Network Novice
6 years ago

Site won't let me upgrade phone.

Even though I am the primary account holder, it's asking me to contact the "Primary account holder to upgrade"? I'm just trying to get my new phone online. Can anybody help?

issue with primary account holder
actualizar

5 Replies

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  • fireguy_6364's avatar
    fireguy_6364
    Modem Master
    2 years ago
    Copiar enlaceReportar
    Jonathan vi wrote:

    I would like to  upgrade my account to  a new  phone 

    the answer is the one marked in green that says “Answer”. with an addition of call TMO or use their chat feature…

     

     

    however the FB/Twitter route is still the preferred method.

  • tmo_mike_c's avatar
    tmo_mike_c
    T-Mobile Employee
    6 years ago
    Copiar enlaceReportar

    The suggestion above is totally the way to go. That way, you can get your phone ordered and make sure the primary line is set under your number.

  • sweetpeach's avatar
    sweetpeach
    Bandwidth Buddy
    6 years ago
    Copiar enlaceReportar

    Please contact T-Force on Facebook or Twitter. This  is a peer community and you need help from someone who can access your account. 😉

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Even though I am the primary account holder, it's asking me to contact the \"Primary account holder to upgrade\"? I'm just trying to get my new phone online. Can anybody help?

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Even though I am the primary account holder, it's asking me to contact the \"Primary account holder to upgrade\"? I'm just trying to get my new phone online. Can anybody help?

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I'm just trying to get my new phone online. Can anybody 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Site won't let me upgrade phone.","moderationData":{"__ref":"ModerationData:moderation_data:61584"},"body":"
Jonathan vi wrote:
\t

I would like to  upgrade my account to  a new  phone 

\t

the answer is the one marked in green that says “Answer”. with an addition of call TMO or use their chat feature…

 

 

however the FB/Twitter route is still the preferred method.

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I would like to  upgrade my account to  a new  phone 

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I'm having the same issue but I don't have Twitter or Facebook 

 

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The suggestion above is totally the way to go. That way, you can get your phone ordered and make sure the primary line is set under your number.

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Please contact T-Force on Facebook or Twitter. This  is a peer community and you need help from someone who can access your account. 😉

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