Forum Discussion

Network Novice

10 months ago

I need a transfer pin.

You raised my rates last year violating our contract. I said if you raise my rates one more time I will transfer your service to another carrier. You just raised my rates again, so provide me with a number transfer PIN.

Servicio al Cliente

nc1037
2 years ago
I would experiment with other locations for the gateway in your home. It should on your highest floor, near a window. You can try rotating the unit.
For the best information on the external antennas, seek out Nater Tater on YouTube. He tested several antennas and positions just yesterday. I have watched quite a few of his videos. My impression is that the gateway that supports external antennas isn’t all that good. I have one of the older models (Sagemcom FAST 5688W) and my service has been excellent - there is no need for me to try anything else. Good luck. 🍀

1 Reply

gramps28
Router Royalty
10 months ago
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You can request one in the app or your MyTmobile account.
https://www.t-mobile.com/support/account/transfer-your-phone-number

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I need a transfer pin.","moderationData":{"__ref":"ModerationData:moderation_data:101115"},"body":"

You can request one in the app or your MyTmobile account.

https://www.t-mobile.com/support/account/transfer-your-phone-number

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