Forum Discussion
Internet connetion constantly dropping
I just signed up for the Home Internet this week and everything installed fine and I tought it was working. My set up is the Arcadyan KVD21 5G gateway with a Nest Wifi mesh system. I connected the ...
So just wanted to update. I never did call or message support, but I finally got around to plugging the gateway back up this week and decided that I would just put it in the basement by a window. not worrying about SINR values or anything. Well that was 3 days ago and I haven't had a single issue (knocks on wood). Roku is working, Paramount + is working, MLB.TV is working, no dropouts so far.
Technology is just dumb sometimes, that I all I can figure.
I went to a live chat yesterday with a T-Mobile agent to confirm an answer about a specific question a customer presented. That chat was more on the marketing side for accounts vs the support side. If you login to your account and get the chat with a support person that is there to not fix the gateway but to make sure customers are happy that is where you will probably get better results. I got with a live chat pretty quick, say 3-4 minutes, ok so not super fast but still not bad. I got the answers and they were very willing and helpful. YOU just need to get them to understand you are not happy and want them to help turn it around. Customer retention is going to be more helpful.
