Forum Discussion
T-Mobile Home Internet Download and Upload speed difference
Is it possible for my download speed to increase with the upload speed decreases when I place the receiver in location A of the home, while the download speed decreases with the upload speed increase...
@Darko66 y @Rogracer2000 I've resolved my issue. After reading about the Bands and Metrics, I did notice that my receiver is showing 4G on the display. I then interrogate the "Advanced Cellular Metrics" section and noticed that my LTE tab is showing I'm on Band 12 (700 MHz) and the 5G tab is showing blanks for all the metrics. I called T-Mobile and they sent a connection reset signal to my receiver. I now have LTE Band 2 (1900 MHz) and I see the 5G on the display with 5G tab showing metrics. The speed is drastically different. I went from 230mbps down with constant 5mbps upload to 400mbps down with constant 120mbps upload.
Pure speculation, but I suppose it's also possible that when you move the gateway to the other side of your home, it's connecting to a different LTE tower. And, even if your signal is excellent in both areas, one tower has less congestion, so performs better. It's also possible that one tower operates on a higher speed band than the other, but not sure if that would account for upload speeds as low as yours.
More than likely, based on the excellent quality of your signal, but still poor speed, the problem is too much traffic on the LTE tower you're connecting to in the gateway's current location. If that's the case you will need to reach out to T-Mobile support to see if they have a solution for you. I'm not sure if they have a way to force the gateway to connect to a different tower or to at least ignore a troublesome one.
Since you already have a good signal, I'm not sure if it will make a difference, but if you haven't already, you can try rotating the gateway to see if it improves things. Maybe start off rotating in 45° increments and then fine tune in smaller increments. In my case even shifting the gateway left and right makes a slight difference in finding the best angle to the towers.
