TMobile used to be great

I have been a TMobile customer since 2006. I used their prepaid services for years and years. Finally in 2020, I signed up for a plan. I could not agree more with everyone here saying how far the service and quality of use has sunk. T-Mobiles customer service is a joke, with call hold times averaging 70 minutes for me. They lie, cheat, and steal from you as much as they possibly can. I am beyond fed up and I'm switching to any other carrier at this point. I'm pricing options now and moving out of this Mobile nightmare as soon as possible. Go ahead and complain to a rep- because that is one of their trigger words that causes them to automatically throttle your speed.. I rate them -100 at this point.