Forum Discussion

Roaming Rookie

3 years ago

Wifi not connected to internet, daily

I switched to T mobile this summer and it's been great! But for the past couple of weeks, when I get home from work, the wifi isn't connected to the internet.

I have restarted the gateway from the app which fixed it, and I've also unplugged the gateway to restart it, which also fixes it. But then I come home the next day and have to do it all over again. Why do I have to do this every day all of a sudden? And how do I fix it? Thanks in advance!

14 Replies

Contenido relacionado

Home Internet modem rebooting daily.
9 months ago
sdscott
Connected, No Internet
4 years ago
Jim12957
connected without internet
11 months ago
KillenKing256
tmobile gateway connection no internet
9 months ago
Aima
Home internet "connected without internet"
4 years ago
asturcon

"}},"component({\"componentId\":\"custom.widget.TMoFooter\"})":{"__typename":"Component","render({\"context\":{\"component\":{\"entities\":[],\"props\":{}},\"page\":{\"entities\":[\"board:troubleshooting\",\"message:127358\"],\"name\":\"ForumMessagePage\",\"props\":{},\"url\":\"https://www.t-mobile.com\"}}})":{"__typename":"ComponentRenderResult","html":""}},"cachedText({\"lastModified\":\"1737568389000\",\"locale\":\"en-US\",\"namespaces\":[\"components/messages/EscalatedMessageBanner\"]})":[{"__ref":"CachedAsset:text:en_US-components/messages/EscalatedMessageBanner-1737568389000"}],"cachedText({\"lastModified\":\"1737568389000\",\"locale\":\"en-US\",\"namespaces\":[\"components/users/UserLink\"]})":[{"__ref":"CachedAsset:text:en_US-components/users/UserLink-1737568389000"}],"cachedText({\"lastModified\":\"1737568389000\",\"locale\":\"en-US\",\"namespaces\":[\"shared/client/components/users/UserRank\"]})":[{"__ref":"CachedAsset:text:en_US-shared/client/components/users/UserRank-1737568389000"}],"cachedText({\"lastModified\":\"1737568389000\",\"locale\":\"en-US\",\"namespaces\":[\"components/messages/MessageTime\"]})":[{"__ref":"CachedAsset:text:en_US-components/messages/MessageTime-1737568389000"}],"cachedText({\"lastModified\":\"1737568389000\",\"locale\":\"en-US\",\"namespaces\":[\"components/messages/MessageSubject\"]})":[{"__ref":"CachedAsset:text:en_US-components/messages/MessageSubject-1737568389000"}],"cachedText({\"lastModified\":\"1737568389000\",\"locale\":\"en-US\",\"namespaces\":[\"components/messages/MessageBody\"]})":[{"__ref":"CachedAsset:text:en_US-components/messages/MessageBody-1737568389000"}],"cachedText({\"lastModified\":\"1737568389000\",\"locale\":\"en-US\",\"namespaces\":[\"components/messages/MessageCustomFields\"]})":[{"__ref":"CachedAsset:text:en_US-components/messages/MessageCustomFields-1737568389000"}],"cachedText({\"lastModified\":\"1737568389000\",\"locale\":\"en-US\",\"namespaces\":[\"components/messages/MessageReplyButton\"]})":[{"__ref":"CachedAsset:text:en_US-components/messages/MessageReplyButton-1737568389000"}],"cachedText({\"lastModified\":\"1737568389000\",\"locale\":\"en-US\",\"namespaces\":[\"components/messages/AcceptedSolutionButton\"]})":[{"__ref":"CachedAsset:text:en_US-components/messages/AcceptedSolutionButton-1737568389000"}],"cachedText({\"lastModified\":\"1737568389000\",\"locale\":\"en-US\",\"namespaces\":[\"shared/client/components/common/Pager/PagerLoadMorePreviousNextLinkable\"]})":[{"__ref":"CachedAsset:text:en_US-shared/client/components/common/Pager/PagerLoadMorePreviousNextLinkable-1737568389000"}],"cachedText({\"lastModified\":\"1737568389000\",\"locale\":\"en-US\",\"namespaces\":[\"components/messages/MessageView/MessageViewInline\"]})":[{"__ref":"CachedAsset:text:en_US-components/messages/MessageView/MessageViewInline-1737568389000"}],"cachedText({\"lastModified\":\"1737568389000\",\"locale\":\"en-US\",\"namespaces\":[\"shared/client/components/common/Pager/PagerLoadMore\"]})":[{"__ref":"CachedAsset:text:en_US-shared/client/components/common/Pager/PagerLoadMore-1737568389000"}],"message({\"id\":\"message:127363\"})":{"__ref":"ForumReplyMessage:message:127363"},"message({\"id\":\"message:127368\"})":{"__ref":"ForumReplyMessage:message:127368"},"message({\"id\":\"message:127367\"})":{"__ref":"ForumReplyMessage:message:127367"},"message({\"id\":\"message:127366\"})":{"__ref":"ForumReplyMessage:message:127366"},"message({\"id\":\"message:127365\"})":{"__ref":"ForumReplyMessage:message:127365"},"message({\"id\":\"message:127364\"})":{"__ref":"ForumReplyMessage:message:127364"},"message({\"id\":\"message:127372\"})":{"__ref":"ForumReplyMessage:message:127372"},"message({\"id\":\"message:127371\"})":{"__ref":"ForumReplyMessage:message:127371"},"message({\"id\":\"message:127370\"})":{"__ref":"ForumReplyMessage:message:127370"},"message({\"id\":\"message:127369\"})":{"__ref":"ForumReplyMessage:message:127369"},"cachedText({\"lastModified\":\"1737568389000\",\"locale\":\"en-US\",\"namespaces\":[\"shared/client/components/users/UserAvatar\"]})":[{"__ref":"CachedAsset:text:en_US-shared/client/components/users/UserAvatar-1737568389000"}],"cachedText({\"lastModified\":\"1737568389000\",\"locale\":\"en-US\",\"namespaces\":[\"shared/client/components/ranks/UserRankLabel\"]})":[{"__ref":"CachedAsset:text:en_US-shared/client/components/ranks/UserRankLabel-1737568389000"}],"cachedText({\"lastModified\":\"1737568389000\",\"locale\":\"en-US\",\"namespaces\":[\"shared/client/components/nodes/NodeIcon\"]})":[{"__ref":"CachedAsset:text:en_US-shared/client/components/nodes/NodeIcon-1737568389000"}],"cachedText({\"lastModified\":\"1737568389000\",\"locale\":\"en-US\",\"namespaces\":[\"components/tags/TagView/TagViewChip\"]})":[{"__ref":"CachedAsset:text:en_US-components/tags/TagView/TagViewChip-1737568389000"}]},"CachedAsset:pages-1744186363648":{"__typename":"CachedAsset","id":"pages-1744186363648","value":[{"lastUpdatedTime":1744186363648,"localOverride":null,"page":{"id":"BlogViewAllPostsPage","type":"BLOG","urlPath":"/category/:categoryId/blog/:boardId/all-posts/(/:after|/:before)?","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1744186363648,"localOverride":null,"page":{"id":"CasePortalPage","type":"CASE_PORTAL","urlPath":"/caseportal","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1744186363648,"localOverride":null,"page":{"id":"CreateGroupHubPage","type":"GROUP_HUB","urlPath":"/groups/create","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1744186363648,"localOverride":null,"page":{"id":"CaseViewPage","type":"CASE_DETAILS","urlPath":"/case/:caseId/:caseNumber","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1744186363648,"localOverride":null,"page":{"id":"InboxPage","type":"COMMUNITY","urlPath":"/inbox","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1744186363648,"localOverride":null,"page":{"id":"HelpFAQPage","type":"COMMUNITY","urlPath":"/help","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1744186363648,"localOverride":null,"page":{"id":"IdeaMessagePage","type":"IDEA_POST","urlPath":"/idea/:boardId/:messageSubject/:messageId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1744186363648,"localOverride":null,"page":{"id":"IdeaViewAllIdeasPage","type":"IDEA","urlPath":"/category/:categoryId/ideas/:boardId/all-ideas/(/:after|/:before)?","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1744186363648,"localOverride":null,"page":{"id":"LoginPage","type":"USER","urlPath":"/signin","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1744186363648,"localOverride":null,"page":{"id":"BlogPostPage","type":"BLOG","urlPath":"/category/:categoryId/blogs/:boardId/create","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1744186363648,"localOverride":null,"page":{"id":"ThemeEditorPage","type":"COMMUNITY","urlPath":"/designer/themes","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1744186363648,"localOverride":null,"page":{"id":"TkbViewAllArticlesPage","type":"TKB","urlPath":"/category/:categoryId/kb/:boardId/all-articles/(/:after|/:before)?","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1744186363648,"localOverride":null,"page":{"id":"OccasionEditPage","type":"EVENT","urlPath":"/event/:boardId/:messageSubject/:messageId/edit","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1744186363648,"localOverride":null,"page":{"id":"OAuthAuthorizationAllowPage","type":"USER","urlPath":"/auth/authorize/allow","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1744186363648,"localOverride":null,"page":{"id":"PageEditorPage","type":"COMMUNITY","urlPath":"/designer/pages","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1744186363648,"localOverride":null,"page":{"id":"PostPage","type":"COMMUNITY","urlPath":"/category/:categoryId/:boardId/create","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1744186363648,"localOverride":null,"page":{"id":"ForumBoardPage","type":"FORUM","urlPath":"/category/:categoryId/discussions/:boardId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1744186363648,"localOverride":null,"page":{"id":"TkbBoardPage","type":"TKB","urlPath":"/category/:categoryId/kb/:boardId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1744186363648,"localOverride":null,"page":{"id":"EventPostPage","type":"EVENT","urlPath":"/category/:categoryId/events/:boardId/create","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1744186363648,"localOverride":null,"page":{"id":"UserBadgesPage","type":"COMMUNITY","urlPath":"/users/:login/:userId/badges","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1744186363648,"localOverride":null,"page":{"id":"GroupHubMembershipAction","type":"GROUP_HUB","urlPath":"/membership/join/:nodeId/:membershipType","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1744186363648,"localOverride":null,"page":{"id":"IdeaReplyPage","type":"IDEA_REPLY","urlPath":"/idea/:boardId/:messageSubject/:messageId/comments/:replyId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1744186363648,"localOverride":null,"page":{"id":"UserSettingsPage","type":"USER","urlPath":"/mysettings/:userSettingsTab","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1744186363648,"localOverride":null,"page":{"id":"GroupHubsPage","type":"GROUP_HUB","urlPath":"/groups","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1744186363648,"localOverride":null,"page":{"id":"ForumPostPage","type":"FORUM","urlPath":"/category/:categoryId/discussions/:boardId/create","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1744186363648,"localOverride":null,"page":{"id":"OccasionRsvpActionPage","type":"OCCASION","urlPath":"/event/:boardId/:messageSubject/:messageId/rsvp/:responseType","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1744186363648,"localOverride":null,"page":{"id":"VerifyUserEmailPage","type":"USER","urlPath":"/verifyemail/:userId/:verifyEmailToken","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1744186363648,"localOverride":null,"page":{"id":"AllOccasionsPage","type":"OCCASION","urlPath":"/category/:categoryId/events/:boardId/all-events/(/:after|/:before)?","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1744186363648,"localOverride":null,"page":{"id":"EventBoardPage","type":"EVENT","urlPath":"/category/:categoryId/events/:boardId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1744186363648,"localOverride":null,"page":{"id":"TkbReplyPage","type":"TKB_REPLY","urlPath":"/kb/:boardId/:messageSubject/:messageId/comments/:replyId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1744186363648,"localOverride":null,"page":{"id":"IdeaBoardPage","type":"IDEA","urlPath":"/category/:categoryId/ideas/:boardId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1744186363648,"localOverride":null,"page":{"id":"CommunityGuideLinesPage","type":"COMMUNITY","urlPath":"/communityguidelines","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1744186363648,"localOverride":null,"page":{"id":"CaseCreatePage","type":"SALESFORCE_CASE_CREATION","urlPath":"/caseportal/create","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1744186363648,"localOverride":null,"page":{"id":"TkbEditPage","type":"TKB","urlPath":"/kb/:boardId/:messageSubject/:messageId/edit","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1744186363648,"localOverride":null,"page":{"id":"ForgotPasswordPage","type":"USER","urlPath":"/forgotpassword","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1744186363648,"localOverride":null,"page":{"id":"IdeaEditPage","type":"IDEA","urlPath":"/idea/:boardId/:messageSubject/:messageId/edit","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1744186363648,"localOverride":null,"page":{"id":"TagPage","type":"COMMUNITY","urlPath":"/tag/:tagName","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1744186363648,"localOverride":null,"page":{"id":"BlogBoardPage","type":"BLOG","urlPath":"/category/:categoryId/blog/:boardId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1744186363648,"localOverride":null,"page":{"id":"OccasionMessagePage","type":"OCCASION_TOPIC","urlPath":"/event/:boardId/:messageSubject/:messageId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1744186363648,"localOverride":null,"page":{"id":"ManageContentPage","type":"COMMUNITY","urlPath":"/managecontent","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1744186363648,"localOverride":null,"page":{"id":"ClosedMembershipNodeNonMembersPage","type":"GROUP_HUB","urlPath":"/closedgroup/:groupHubId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1744186363648,"localOverride":null,"page":{"id":"CommunityPage","type":"COMMUNITY","urlPath":"/","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1744186363648,"localOverride":null,"page":{"id":"ForumMessagePage","type":"FORUM_TOPIC","urlPath":"/discussions/:boardId/:messageSubject/:messageId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1744186363648,"localOverride":null,"page":{"id":"IdeaPostPage","type":"IDEA","urlPath":"/category/:categoryId/ideas/:boardId/create","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1744186363648,"localOverride":null,"page":{"id":"BlogMessagePage","type":"BLOG_ARTICLE","urlPath":"/blog/:boardId/:messageSubject/:messageId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1744186363648,"localOverride":null,"page":{"id":"RegistrationPage","type":"USER","urlPath":"/register","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1744186363648,"localOverride":null,"page":{"id":"EditGroupHubPage","type":"GROUP_HUB","urlPath":"/group/:groupHubId/edit","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1744186363648,"localOverride":null,"page":{"id":"ForumEditPage","type":"FORUM","urlPath":"/discussions/:boardId/:messageSubject/:messageId/edit","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1744186363648,"localOverride":null,"page":{"id":"ResetPasswordPage","type":"USER","urlPath":"/resetpassword/:userId/:resetPasswordToken","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1744186363648,"localOverride":null,"page":{"id":"TkbMessagePage","type":"TKB_ARTICLE","urlPath":"/kb/:boardId/:messageSubject/:messageId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1744186363648,"localOverride":null,"page":{"id":"BlogEditPage","type":"BLOG","urlPath":"/blog/:boardId/:messageSubject/:messageId/edit","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1744186363648,"localOverride":null,"page":{"id":"ManageUsersPage","type":"USER","urlPath":"/users/manage/:tab?/:manageUsersTab?","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1744186363648,"localOverride":null,"page":{"id":"ForumReplyPage","type":"FORUM_REPLY","urlPath":"/discussions/:boardId/:messageSubject/:messageId/replies/:replyId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1744186363648,"localOverride":null,"page":{"id":"PrivacyPolicyPage","type":"COMMUNITY","urlPath":"/privacypolicy","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1744186363648,"localOverride":null,"page":{"id":"NotificationPage","type":"COMMUNITY","urlPath":"/notifications","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1744186363648,"localOverride":null,"page":{"id":"UserPage","type":"USER","urlPath":"/users/:login/:userId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1744186363648,"localOverride":null,"page":{"id":"OccasionReplyPage","type":"OCCASION_REPLY","urlPath":"/event/:boardId/:messageSubject/:messageId/comments/:replyId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1744186363648,"localOverride":null,"page":{"id":"ManageMembersPage","type":"GROUP_HUB","urlPath":"/group/:groupHubId/manage/:tab?","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1744186363648,"localOverride":null,"page":{"id":"SearchResultsPage","type":"COMMUNITY","urlPath":"/search","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1744186363648,"localOverride":null,"page":{"id":"BlogReplyPage","type":"BLOG_REPLY","urlPath":"/blog/:boardId/:messageSubject/:messageId/replies/:replyId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1744186363648,"localOverride":null,"page":{"id":"GroupHubPage","type":"GROUP_HUB","urlPath":"/group/:groupHubId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1744186363648,"localOverride":null,"page":{"id":"TermsOfServicePage","type":"COMMUNITY","urlPath":"/termsofservice","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1744186363648,"localOverride":null,"page":{"id":"CategoryPage","type":"CATEGORY","urlPath":"/category/:categoryId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1744186363648,"localOverride":null,"page":{"id":"ForumViewAllTopicsPage","type":"FORUM","urlPath":"/category/:categoryId/discussions/:boardId/all-topics/(/:after|/:before)?","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1744186363648,"localOverride":null,"page":{"id":"TkbPostPage","type":"TKB","urlPath":"/category/:categoryId/kbs/:boardId/create","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1744186363648,"localOverride":null,"page":{"id":"GroupHubPostPage","type":"GROUP_HUB","urlPath":"/group/:groupHubId/:boardId/create","__typename":"PageDescriptor"},"__typename":"PageResource"}],"localOverride":false},"CachedAsset:text:en_US-components/context/AppContext/AppContextProvider-0":{"__typename":"CachedAsset","id":"text:en_US-components/context/AppContext/AppContextProvider-0","value":{"noCommunity":"Cannot find community","noUser":"Cannot find current user","noNode":"Cannot find node with id {nodeId}","noMessage":"Cannot find message with id {messageId}"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/common/Loading/LoadingDot-0":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/common/Loading/LoadingDot-0","value":{"title":"Cargando..."},"localOverride":false},"User:user:-1":{"__typename":"User","id":"user:-1","uid":-1,"login":"Anonymous","email":"","avatar":null,"rank":null,"kudosWeight":1,"registrationData":{"__typename":"RegistrationData","status":"ANONYMOUS","registrationTime":null,"confirmEmailStatus":false,"registrationAccessLevel":"VIEW","ssoRegistrationFields":[]},"ssoId":null,"profileSettings":{"__typename":"ProfileSettings","dateDisplayStyle":{"__typename":"InheritableStringSettingWithPossibleValues","key":"layout.friendly_dates_enabled","value":"true","localValue":"true","possibleValues":["true","false"]},"dateDisplayFormat":{"__typename":"InheritableStringSetting","key":"layout.format_pattern_date","value":"MM-dd-yyyy","localValue":"MM-dd-yyyy"},"language":{"__typename":"InheritableStringSettingWithPossibleValues","key":"profile.language","value":"en-US","localValue":"en","possibleValues":["en-US"]}},"deleted":false},"Theme:customTheme1":{"__typename":"Theme","id":"customTheme1"},"AssociatedImage:{\"url\":\"https://www.t-mobile.com/community/s/xjbgt85279/images/bi00NC1lV1pDNFg?image-coordinates=93%2C93%2C1954%2C1954\"}":{"__typename":"AssociatedImage","url":"https://es.t-mobile.com/community/s/xjbgt85279/images/bi00NC1lV1pDNFg?image-coordinates=93%2C93%2C1954%2C1954","mimeType":"image/png"},"Category:category:home-business-internet":{"__typename":"Category","id":"category:home-business-internet","entityType":"CATEGORY","displayId":"home-business-internet","nodeType":"category","depth":1,"title":"Internet residencial y para empresas","shortTitle":"Internet residencial y para empresas","parent":{"__ref":"Category:category:top"},"categoryPolicies":{"__typename":"CategoryPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}}},"Category:category:top":{"__typename":"Category","id":"category:top","displayId":"top","nodeType":"category","depth":0,"title":"Subir","entityType":"CATEGORY","shortTitle":"Top"},"Forum:board:troubleshooting":{"__typename":"Forum","id":"board:troubleshooting","entityType":"FORUM","displayId":"troubleshooting","nodeType":"board","depth":2,"conversationStyle":"FORUM","title":"Solución de problemas","description":"Having issue with the internet? Seek and provide help here.","avatar":{"__ref":"AssociatedImage:{\"url\":\"https://www.t-mobile.com/community/s/xjbgt85279/images/bi00NC1lV1pDNFg?image-coordinates=93%2C93%2C1954%2C1954\"}"},"profileSettings":{"__typename":"ProfileSettings","language":null},"parent":{"__ref":"Category:category:home-business-internet"},"ancestors":{"__typename":"CoreNodeConnection","edges":[{"__typename":"CoreNodeEdge","node":{"__ref":"Community:community:xjbgt85279"}},{"__typename":"CoreNodeEdge","node":{"__ref":"Category:category:home-business-internet"}}]},"userContext":{"__typename":"NodeUserContext","canAddAttachments":false,"canUpdateNode":false,"canPostMessages":false,"isSubscribed":false},"boardPolicies":{"__typename":"BoardPolicies","canPublishArticleOnCreate":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.forums.policy_can_publish_on_create_workflow_action.accessDenied","key":"error.lithium.policies.forums.policy_can_publish_on_create_workflow_action.accessDenied","args":[]}}},"shortTitle":"Solución de problemas","repliesProperties":{"__typename":"RepliesProperties","sortOrder":"REVERSE_PUBLISH_TIME","repliesFormat":"threaded"},"eventPath":"category:home-business-internet/community:xjbgt85279board:troubleshooting/","tagProperties":{"__typename":"TagNodeProperties","tagsEnabled":{"__typename":"PolicyResult","failureReason":null}},"requireTags":false,"tagType":"PRESET_ONLY"},"Rank:rank:32":{"__typename":"Rank","id":"rank:32","position":32,"name":"Roaming Rookie","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:32530":{"__typename":"User","id":"user:32530","uid":32530,"login":"valeriedoremi","deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/images/dS0zMjUzMC01NDQwaUVBNjhEMDMzMEJFOUI2RTU"},"rank":{"__ref":"Rank:rank:32"},"email":"","messagesCount":5,"biography":null,"topicsCount":1,"kudosReceivedCount":4,"kudosGivenCount":0,"kudosWeight":1,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2016-07-18T16:30:01.000-07:00","confirmEmailStatus":null,"registrationAccessLevel":null,"ssoRegistrationFields":[]},"followersCount":null,"solutionsCount":0,"ssoId":null,"entityType":"USER","eventPath":"community:xjbgt85279/user:32530"},"ForumTopicMessage:message:127358":{"__typename":"ForumTopicMessage","uid":127358,"subject":"Wifi not connected to internet, daily","id":"message:127358","revisionNum":1,"repliesCount":14,"author":{"__ref":"User:user:32530"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:troubleshooting"},"conversation":{"__ref":"Conversation:conversation:127358"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:127358"},"body":"

I switched to T mobile this summer and it's been great! But for the past couple of weeks, when I get home from work, the wifi isn't connected to the internet.

","body@stringLength":"474","rawBody":"

I switched to T mobile this summer and it's been great! But for the past couple of weeks, when I get home from work, the wifi isn't connected to the internet.

","kudosSumWeight":3,"postTime":"2022-10-26T20:59:32.000-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjQuMTF8Mi4xfG98MTB8X05WX3wx","node":{"__typename":"Tag","id":"tag:disconnected","text":"desconectado","time":"2024-07-25T10:20:00.000-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjQuMTF8Mi4xfG98MTB8X05WX3wy","node":{"__typename":"Tag","id":"tag:gateway","text":"gateway","time":"2024-10-16T23:28:58.000-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjQuMTF8Mi4xfG98MTB8X05WX3wz","node":{"__typename":"Tag","id":"tag:home internet","text":"internet residencial","time":"2019-11-29T13:58:17.000-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjQuMTF8Mi4xfG98MTB8X05WX3w0","node":{"__typename":"Tag","id":"tag:restart","text":"reiniciar","time":"2023-04-07T04:49:38.000-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjQuMTF8Mi4xfG98MTB8X05WX3w1","node":{"__typename":"Tag","id":"tag:wifi","text":"wifi","time":"2022-05-03T15:25:28.000-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:127358_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":961},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"searchSnippet":"I switched to T mobile this summer and it's been great! But for the past couple of weeks, when I get home from work, the wifi isn't connected to the internet. I have restarted the gateway fr...","replies":{"__typename":"MessageConnection","edges":[{"__typename":"MessageEdge","cursor":"MjQuMTF8Mi4xfGl8MTB8Mzk6MHxpbnQsMTI3MzcyLDEyNzM3Mg","node":{"__ref":"ForumReplyMessage:message:127372"}},{"__typename":"MessageEdge","cursor":"MjQuMTF8Mi4xfGl8MTB8Mzk6MHxpbnQsMTI3MzcyLDEyNzM3MQ","node":{"__ref":"ForumReplyMessage:message:127371"}},{"__typename":"MessageEdge","cursor":"MjQuMTF8Mi4xfGl8MTB8Mzk6MHxpbnQsMTI3MzcyLDEyNzM3MA","node":{"__ref":"ForumReplyMessage:message:127370"}},{"__typename":"MessageEdge","cursor":"MjQuMTF8Mi4xfGl8MTB8Mzk6MHxpbnQsMTI3MzcyLDEyNzM2OQ","node":{"__ref":"ForumReplyMessage:message:127369"}},{"__typename":"MessageEdge","cursor":"MjQuMTF8Mi4xfGl8MTB8Mzk6MHxpbnQsMTI3MzcyLDEyNzM2OA","node":{"__ref":"ForumReplyMessage:message:127368"}},{"__typename":"MessageEdge","cursor":"MjQuMTF8Mi4xfGl8MTB8Mzk6MHxpbnQsMTI3MzcyLDEyNzM2Nw","node":{"__ref":"ForumReplyMessage:message:127367"}},{"__typename":"MessageEdge","cursor":"MjQuMTF8Mi4xfGl8MTB8Mzk6MHxpbnQsMTI3MzcyLDEyNzM2Ng","node":{"__ref":"ForumReplyMessage:message:127366"}},{"__typename":"MessageEdge","cursor":"MjQuMTF8Mi4xfGl8MTB8Mzk6MHxpbnQsMTI3MzcyLDEyNzM2NQ","node":{"__ref":"ForumReplyMessage:message:127365"}},{"__typename":"MessageEdge","cursor":"MjQuMTF8Mi4xfGl8MTB8Mzk6MHxpbnQsMTI3MzcyLDEyNzM2NA","node":{"__ref":"ForumReplyMessage:message:127364"}},{"__typename":"MessageEdge","cursor":"MjQuMTF8Mi4xfGl8MTB8Mzk6MHxpbnQsMTI3MzcyLDEyNzM2Mw","node":{"__ref":"ForumReplyMessage:message:127363"}}],"pageInfo":{"__typename":"PageInfo","hasNextPage":true,"endCursor":"MjQuMTF8Mi4xfGl8MTB8Mzk6MHxpbnQsMTI3MzcyLDEyNzM2Mw","hasPreviousPage":false,"startCursor":null}},"customFields":[]},"Conversation:conversation:127358":{"__typename":"Conversation","id":"conversation:127358","solved":false,"topic":{"__ref":"ForumTopicMessage:message:127358"},"lastPostingActivityTime":"2022-10-29T14:26:44.000-07:00","lastPostTime":"2022-10-29T14:26:44.000-07:00","unreadReplyCount":14,"isSubscribed":false},"ModerationData:moderation_data:127358":{"__typename":"ModerationData","id":"moderation_data:127358","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:127358_1":{"__typename":"Revision","id":"revision:127358_1","lastEditTime":"2022-10-26T20:59:32.000-07:00"},"CachedAsset:theme:customTheme1-1744186363202":{"__typename":"CachedAsset","id":"theme:customTheme1-1744186363202","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 0.91, 0.51, 1)","__typename":"AnimationThemeSettings"},"avatar":{"borderRadius":"50%","collections":["default"],"__typename":"AvatarThemeSettings"},"basics":{"browserIcon":{"imageAssetName":"T-Digit-512x512-1741224414730.png","imageLastModified":"1741224418495","__typename":"ThemeAsset"},"customerLogo":{"imageAssetName":"Brand_Global_Home_Icon_TMO_SCNDY_RGB_on-K_2022-12-08-1695403805774.svg","imageLastModified":"1695403807934","__typename":"ThemeAsset"},"maximumWidthOfPageContent":"1200px","oneColumnNarrowWidth":"800px","gridGutterWidthMd":"30px","gridGutterWidthXs":"10px","pageWidthStyle":"WIDTH_OF_BROWSER","__typename":"BasicsThemeSettings"},"buttons":{"borderRadiusSm":"0","borderRadius":"0","borderRadiusLg":"0","paddingY":"5px","paddingYLg":"7px","paddingYHero":"var(--lia-bs-btn-padding-y-lg)","paddingX":"12px","paddingXLg":"16px","paddingXHero":"60px","fontStyle":"NORMAL","fontWeight":"700","textTransform":"NONE","disabledOpacity":0.5,"primaryTextColor":"var(--lia-bs-white)","primaryTextHoverColor":"var(--lia-bs-white)","primaryTextActiveColor":"var(--lia-bs-white)","primaryBgColor":"var(--lia-bs-primary)","primaryBgHoverColor":"hsl(var(--lia-bs-primary-h), var(--lia-bs-primary-s), calc(var(--lia-bs-primary-l) * 0.85))","primaryBgActiveColor":"hsl(var(--lia-bs-primary-h), var(--lia-bs-primary-s), calc(var(--lia-bs-primary-l) * 0.7))","primaryBorder":"1px solid transparent","primaryBorderHover":"1px solid transparent","primaryBorderActive":"1px solid transparent","primaryBorderFocus":"1px solid var(--lia-bs-white)","primaryBoxShadowFocus":"0 0 0 1px var(--lia-bs-primary), 0 0 0 4px hsla(var(--lia-bs-primary-h), var(--lia-bs-primary-s), var(--lia-bs-primary-l), 0.2)","secondaryTextColor":"var(--lia-bs-gray-900)","secondaryTextHoverColor":"hsl(var(--lia-bs-gray-900-h), var(--lia-bs-gray-900-s), calc(var(--lia-bs-gray-900-l) * 0.95))","secondaryTextActiveColor":"hsl(var(--lia-bs-gray-900-h), var(--lia-bs-gray-900-s), calc(var(--lia-bs-gray-900-l) * 0.9))","secondaryBgColor":"var(--lia-bs-gray-200)","secondaryBgHoverColor":"hsl(var(--lia-bs-gray-200-h), var(--lia-bs-gray-200-s), calc(var(--lia-bs-gray-200-l) * 0.96))","secondaryBgActiveColor":"hsl(var(--lia-bs-gray-200-h), var(--lia-bs-gray-200-s), calc(var(--lia-bs-gray-200-l) * 0.92))","secondaryBorder":"1px solid transparent","secondaryBorderHover":"1px solid transparent","secondaryBorderActive":"1px solid transparent","secondaryBorderFocus":"1px solid transparent","secondaryBoxShadowFocus":"0 0 0 1px var(--lia-bs-primary), 0 0 0 4px hsla(var(--lia-bs-primary-h), var(--lia-bs-primary-s), var(--lia-bs-primary-l), 0.2)","tertiaryTextColor":"var(--lia-bs-gray-900)","tertiaryTextHoverColor":"hsl(var(--lia-bs-gray-900-h), var(--lia-bs-gray-900-s), calc(var(--lia-bs-gray-900-l) * 0.95))","tertiaryTextActiveColor":"hsl(var(--lia-bs-gray-900-h), var(--lia-bs-gray-900-s), calc(var(--lia-bs-gray-900-l) * 0.9))","tertiaryBgColor":"transparent","tertiaryBgHoverColor":"transparent","tertiaryBgActiveColor":"hsla(var(--lia-bs-black-h), var(--lia-bs-black-s), var(--lia-bs-black-l), 0.04)","tertiaryBorder":"1px solid transparent","tertiaryBorderHover":"1px solid hsla(var(--lia-bs-black-h), var(--lia-bs-black-s), var(--lia-bs-black-l), 0.08)","tertiaryBorderActive":"1px solid transparent","tertiaryBorderFocus":"1px solid transparent","tertiaryBoxShadowFocus":"0 0 0 1px var(--lia-bs-primary), 0 0 0 4px hsla(var(--lia-bs-primary-h), var(--lia-bs-primary-s), var(--lia-bs-primary-l), 0.2)","destructiveTextColor":"var(--lia-bs-danger)","destructiveTextHoverColor":"hsl(var(--lia-bs-danger-h), var(--lia-bs-danger-s), calc(var(--lia-bs-danger-l) * 0.95))","destructiveTextActiveColor":"hsl(var(--lia-bs-danger-h), var(--lia-bs-danger-s), calc(var(--lia-bs-danger-l) * 0.9))","destructiveBgColor":"var(--lia-bs-gray-200)","destructiveBgHoverColor":"hsl(var(--lia-bs-gray-200-h), var(--lia-bs-gray-200-s), calc(var(--lia-bs-gray-200-l) * 0.96))","destructiveBgActiveColor":"hsl(var(--lia-bs-gray-200-h), var(--lia-bs-gray-200-s), calc(var(--lia-bs-gray-200-l) * 0.92))","destructiveBorder":"1px solid transparent","destructiveBorderHover":"1px solid transparent","destructiveBorderActive":"1px solid transparent","destructiveBorderFocus":"1px solid transparent","destructiveBoxShadowFocus":"0 0 0 1px var(--lia-bs-primary), 0 0 0 4px hsla(var(--lia-bs-primary-h), var(--lia-bs-primary-s), var(--lia-bs-primary-l), 0.2)","__typename":"ButtonsThemeSettings"},"border":{"color":"hsla(var(--lia-bs-black-h), var(--lia-bs-black-s), var(--lia-bs-black-l), 0.08)","mainContent":"NONE","sideContent":"NONE","radiusSm":"0","radius":"0","radiusLg":"0","radius50":"100vw","__typename":"BorderThemeSettings"},"boxShadow":{"xs":"0 0 0 1px hsla(var(--lia-bs-gray-900-h), var(--lia-bs-gray-900-s), var(--lia-bs-gray-900-l), 0.08), 0 3px 0 -1px hsla(var(--lia-bs-gray-900-h), var(--lia-bs-gray-900-s), var(--lia-bs-gray-900-l), 0.08)","sm":"0 2px 4px hsla(var(--lia-bs-gray-900-h), var(--lia-bs-gray-900-s), var(--lia-bs-gray-900-l), 0.06)","md":"0 5px 15px hsla(var(--lia-bs-gray-900-h), var(--lia-bs-gray-900-s), var(--lia-bs-gray-900-l), 0.15)","lg":"0 10px 30px hsla(var(--lia-bs-gray-900-h), var(--lia-bs-gray-900-s), var(--lia-bs-gray-900-l), 0.15)","__typename":"BoxShadowThemeSettings"},"cards":{"bgColor":"var(--lia-panel-bg-color)","borderRadius":"var(--lia-panel-border-radius)","boxShadow":"var(--lia-box-shadow-xs)","__typename":"CardsThemeSettings"},"chip":{"maxWidth":"300px","height":"30px","__typename":"ChipThemeSettings"},"coreTypes":{"defaultMessageLinkColor":"var(--lia-bs-link-color)","defaultMessageLinkDecoration":"none","defaultMessageLinkFontStyle":"NORMAL","defaultMessageLinkFontWeight":"700","defaultMessageFontStyle":"NORMAL","defaultMessageFontWeight":"400","forumColor":"#E20074","forumFontFamily":"var(--lia-bs-font-family-base)","forumFontWeight":"var(--lia-default-message-font-weight)","forumLineHeight":"var(--lia-bs-line-height-base)","forumFontStyle":"var(--lia-default-message-font-style)","forumMessageLinkColor":"var(--lia-default-message-link-color)","forumMessageLinkDecoration":"var(--lia-default-message-link-decoration)","forumMessageLinkFontStyle":"var(--lia-default-message-link-font-style)","forumMessageLinkFontWeight":"var(--lia-default-message-link-font-weight)","forumSolvedColor":"#E20074","blogColor":"#E20074","blogFontFamily":"var(--lia-bs-font-family-base)","blogFontWeight":"var(--lia-default-message-font-weight)","blogLineHeight":"1.75","blogFontStyle":"var(--lia-default-message-font-style)","blogMessageLinkColor":"var(--lia-default-message-link-color)","blogMessageLinkDecoration":"var(--lia-default-message-link-decoration)","blogMessageLinkFontStyle":"var(--lia-default-message-link-font-style)","blogMessageLinkFontWeight":"var(--lia-default-message-link-font-weight)","tkbColor":"#E20074","tkbFontFamily":"var(--lia-bs-font-family-base)","tkbFontWeight":"var(--lia-default-message-font-weight)","tkbLineHeight":"1.75","tkbFontStyle":"var(--lia-default-message-font-style)","tkbMessageLinkColor":"var(--lia-default-message-link-color)","tkbMessageLinkDecoration":"var(--lia-default-message-link-decoration)","tkbMessageLinkFontStyle":"var(--lia-default-message-link-font-style)","tkbMessageLinkFontWeight":"var(--lia-default-message-link-font-weight)","qandaColor":"#4099E2","qandaFontFamily":"var(--lia-bs-font-family-base)","qandaFontWeight":"var(--lia-default-message-font-weight)","qandaLineHeight":"var(--lia-bs-line-height-base)","qandaFontStyle":"var(--lia-default-message-link-font-style)","qandaMessageLinkColor":"var(--lia-default-message-link-color)","qandaMessageLinkDecoration":"var(--lia-default-message-link-decoration)","qandaMessageLinkFontStyle":"var(--lia-default-message-link-font-style)","qandaMessageLinkFontWeight":"var(--lia-default-message-link-font-weight)","qandaSolvedColor":"#3FA023","ideaColor":"#E20074","ideaFontFamily":"var(--lia-bs-font-family-base)","ideaFontWeight":"var(--lia-default-message-font-weight)","ideaLineHeight":"var(--lia-bs-line-height-base)","ideaFontStyle":"var(--lia-default-message-font-style)","ideaMessageLinkColor":"var(--lia-default-message-link-color)","ideaMessageLinkDecoration":"var(--lia-default-message-link-decoration)","ideaMessageLinkFontStyle":"var(--lia-default-message-link-font-style)","ideaMessageLinkFontWeight":"var(--lia-default-message-link-font-weight)","contestColor":"#FCC845","contestFontFamily":"var(--lia-bs-font-family-base)","contestFontWeight":"var(--lia-default-message-font-weight)","contestLineHeight":"var(--lia-bs-line-height-base)","contestFontStyle":"var(--lia-default-message-link-font-style)","contestMessageLinkColor":"var(--lia-default-message-link-color)","contestMessageLinkDecoration":"var(--lia-default-message-link-decoration)","contestMessageLinkFontStyle":"ITALIC","contestMessageLinkFontWeight":"var(--lia-default-message-link-font-weight)","occasionColor":"#D13A1F","occasionFontFamily":"var(--lia-bs-font-family-base)","occasionFontWeight":"var(--lia-default-message-font-weight)","occasionLineHeight":"var(--lia-bs-line-height-base)","occasionFontStyle":"var(--lia-default-message-font-style)","occasionMessageLinkColor":"var(--lia-default-message-link-color)","occasionMessageLinkDecoration":"var(--lia-default-message-link-decoration)","occasionMessageLinkFontStyle":"var(--lia-default-message-link-font-style)","occasionMessageLinkFontWeight":"var(--lia-default-message-link-font-weight)","grouphubColor":"#E20074","categoryColor":"#949494","communityColor":"#FFFFFF","productColor":"#949494","__typename":"CoreTypesThemeSettings"},"colors":{"black":"#000000","white":"#FFFFFF","gray100":"#F7F7F7","gray200":"#F7F7F7","gray300":"#E8E8E8","gray400":"#D9D9D9","gray500":"#CCCCCC","gray600":"#949494","gray700":"#707070","gray800":"#545454","gray900":"#333333","dark":"#545454","light":"#F7F7F7","primary":"#E20074","secondary":"#333333","bodyText":"#000000","bodyBg":"#FFFFFF","info":"#409AE2","success":"#41C5AE","warning":"#FCC844","danger":"#D13A1F","alertSystem":"#FF6600","textMuted":"#707070","highlight":"#FFFCAD","outline":"var(--lia-bs-primary)","custom":["#6A6A6A"],"__typename":"ColorsThemeSettings"},"divider":{"size":"3px","marginLeft":"4px","marginRight":"4px","borderRadius":"50%","bgColor":"var(--lia-bs-gray-600)","bgColorActive":"var(--lia-bs-gray-600)","__typename":"DividerThemeSettings"},"dropdown":{"fontSize":"var(--lia-bs-font-size-sm)","borderColor":"var(--lia-bs-border-color)","borderRadius":"var(--lia-bs-border-radius-sm)","dividerBg":"var(--lia-bs-gray-300)","itemPaddingY":"5px","itemPaddingX":"20px","headerColor":"var(--lia-bs-gray-700)","__typename":"DropdownThemeSettings"},"email":{"link":{"color":"#0069D4","hoverColor":"#0061c2","decoration":"none","hoverDecoration":"underline","__typename":"EmailLinkSettings"},"border":{"color":"#e4e4e4","__typename":"EmailBorderSettings"},"buttons":{"borderRadiusLg":"5px","paddingXLg":"16px","paddingYLg":"7px","fontWeight":"700","primaryTextColor":"#ffffff","primaryTextHoverColor":"#ffffff","primaryBgColor":"#0069D4","primaryBgHoverColor":"#005cb8","primaryBorder":"1px solid transparent","primaryBorderHover":"1px solid transparent","__typename":"EmailButtonsSettings"},"panel":{"borderRadius":"5px","borderColor":"#e4e4e4","__typename":"EmailPanelSettings"},"__typename":"EmailThemeSettings"},"emoji":{"skinToneDefault":"#ffcd43","skinToneLight":"#fae3c5","skinToneMediumLight":"#e2cfa5","skinToneMedium":"#daa478","skinToneMediumDark":"#a78058","skinToneDark":"#5e4d43","__typename":"EmojiThemeSettings"},"heading":{"color":"var(--lia-bs-body-color)","fontFamily":"'Segoe UI', 'Helvetica Neue', Helvetica, Roboto, Arial, sans-serif","fontStyle":"NORMAL","fontWeight":"500","h1FontSize":"34px","h2FontSize":"32px","h3FontSize":"28px","h4FontSize":"24px","h5FontSize":"20px","h6FontSize":"16px","lineHeight":"1.3","subHeaderFontSize":"11px","subHeaderFontWeight":"500","h1LetterSpacing":"normal","h2LetterSpacing":"normal","h3LetterSpacing":"normal","h4LetterSpacing":"normal","h5LetterSpacing":"normal","h6LetterSpacing":"normal","subHeaderLetterSpacing":"2px","h1FontWeight":"var(--lia-bs-headings-font-weight)","h2FontWeight":"var(--lia-bs-headings-font-weight)","h3FontWeight":"var(--lia-bs-headings-font-weight)","h4FontWeight":"var(--lia-bs-headings-font-weight)","h5FontWeight":"var(--lia-bs-headings-font-weight)","h6FontWeight":"var(--lia-bs-headings-font-weight)","__typename":"HeadingThemeSettings"},"icons":{"size10":"10px","size12":"12px","size14":"14px","size16":"16px","size20":"20px","size24":"24px","size30":"30px","size40":"40px","size50":"50px","size60":"60px","size80":"80px","size120":"120px","size160":"160px","__typename":"IconsThemeSettings"},"imagePreview":{"bgColor":"var(--lia-bs-gray-900)","titleColor":"var(--lia-bs-white)","controlColor":"var(--lia-bs-white)","controlBgColor":"var(--lia-bs-gray-800)","__typename":"ImagePreviewThemeSettings"},"input":{"borderColor":"var(--lia-bs-gray-600)","disabledColor":"var(--lia-bs-gray-600)","focusBorderColor":"var(--lia-bs-primary)","labelMarginBottom":"10px","btnFontSize":"var(--lia-bs-font-size-sm)","focusBoxShadow":"0 0 0 3px hsla(var(--lia-bs-primary-h), var(--lia-bs-primary-s), var(--lia-bs-primary-l), 0.2)","checkLabelMarginBottom":"2px","checkboxBorderRadius":"0","borderRadiusSm":"0","borderRadius":"0","borderRadiusLg":"0","formTextMarginTop":"4px","textAreaBorderRadius":"0","activeFillColor":"var(--lia-bs-primary)","__typename":"InputThemeSettings"},"loading":{"dotDarkColor":"hsla(var(--lia-bs-black-h), var(--lia-bs-black-s), var(--lia-bs-black-l), 0.2)","dotLightColor":"hsla(var(--lia-bs-white-h), var(--lia-bs-white-s), var(--lia-bs-white-l), 0.5)","barDarkColor":"hsla(var(--lia-bs-black-h), var(--lia-bs-black-s), var(--lia-bs-black-l), 0.06)","barLightColor":"hsla(var(--lia-bs-white-h), var(--lia-bs-white-s), var(--lia-bs-white-l), 0.4)","__typename":"LoadingThemeSettings"},"link":{"color":"var(--lia-bs-primary)","hoverColor":"hsl(var(--lia-bs-primary-h), var(--lia-bs-primary-s), calc(var(--lia-bs-primary-l) - 10%))","decoration":"none","hoverDecoration":"underline","__typename":"LinkThemeSettings"},"listGroup":{"itemPaddingY":"15px","itemPaddingX":"15px","borderColor":"var(--lia-bs-gray-300)","__typename":"ListGroupThemeSettings"},"modal":{"contentTextColor":"var(--lia-bs-body-color)","contentBg":"var(--lia-bs-white)","backgroundBg":"var(--lia-bs-black)","smSize":"440px","mdSize":"760px","lgSize":"1080px","backdropOpacity":0.3,"contentBoxShadowXs":"var(--lia-bs-box-shadow-sm)","contentBoxShadow":"var(--lia-bs-box-shadow)","headerFontWeight":"700","__typename":"ModalThemeSettings"},"navbar":{"position":"FIXED","background":{"attachment":null,"clip":null,"color":"var(--lia-bs-white)","imageAssetName":null,"imageLastModified":"0","origin":null,"position":"CENTER_CENTER","repeat":"NO_REPEAT","size":"COVER","__typename":"BackgroundProps"},"backgroundOpacity":0.8,"paddingTop":"15px","paddingBottom":"15px","borderBottom":"1px solid var(--lia-bs-border-color)","boxShadow":"var(--lia-bs-box-shadow-sm)","brandMarginRight":"30px","brandMarginRightSm":"10px","brandLogoHeight":"30px","linkGap":"10px","linkJustifyContent":"flex-start","linkPaddingY":"5px","linkPaddingX":"10px","linkDropdownPaddingY":"9px","linkDropdownPaddingX":"var(--lia-nav-link-px)","linkColor":"var(--lia-bs-body-color)","linkHoverColor":"var(--lia-bs-primary)","linkFontSize":"var(--lia-bs-font-size-sm)","linkFontStyle":"NORMAL","linkFontWeight":"400","linkTextTransform":"NONE","linkLetterSpacing":"normal","linkBorderRadius":"var(--lia-bs-border-radius-sm)","linkBgColor":"transparent","linkBgHoverColor":"transparent","linkBorder":"none","linkBorderHover":"none","linkBoxShadow":"none","linkBoxShadowHover":"none","linkTextBorderBottom":"none","linkTextBorderBottomHover":"none","dropdownPaddingTop":"10px","dropdownPaddingBottom":"15px","dropdownPaddingX":"10px","dropdownMenuOffset":"2px","dropdownDividerMarginTop":"10px","dropdownDividerMarginBottom":"10px","dropdownBorderColor":"hsla(var(--lia-bs-black-h), var(--lia-bs-black-s), var(--lia-bs-black-l), 0.08)","controllerBgHoverColor":"hsla(var(--lia-bs-black-h), var(--lia-bs-black-s), var(--lia-bs-black-l), 0.1)","controllerIconColor":"var(--lia-bs-body-color)","controllerIconHoverColor":"var(--lia-bs-body-color)","controllerTextColor":"var(--lia-nav-controller-icon-color)","controllerTextHoverColor":"var(--lia-nav-controller-icon-hover-color)","controllerHighlightColor":"hsla(30, 100%, 50%)","controllerHighlightTextColor":"var(--lia-yiq-light)","controllerBorderRadius":"var(--lia-border-radius-50)","hamburgerColor":"var(--lia-nav-controller-icon-color)","hamburgerHoverColor":"var(--lia-nav-controller-icon-color)","hamburgerBgColor":"transparent","hamburgerBgHoverColor":"transparent","hamburgerBorder":"none","hamburgerBorderHover":"none","collapseMenuMarginLeft":"20px","collapseMenuDividerBg":"var(--lia-nav-link-color)","collapseMenuDividerOpacity":0.16,"__typename":"NavbarThemeSettings"},"pager":{"textColor":"var(--lia-bs-link-color)","textFontWeight":"var(--lia-font-weight-md)","textFontSize":"var(--lia-bs-font-size-sm)","__typename":"PagerThemeSettings"},"panel":{"bgColor":"var(--lia-bs-white)","borderRadius":"var(--lia-bs-border-radius)","borderColor":"var(--lia-bs-border-color)","boxShadow":"none","__typename":"PanelThemeSettings"},"popover":{"arrowHeight":"8px","arrowWidth":"16px","maxWidth":"300px","minWidth":"100px","headerBg":"var(--lia-bs-white)","borderColor":"var(--lia-bs-border-color)","borderRadius":"var(--lia-bs-border-radius)","boxShadow":"0 0.5rem 1rem hsla(var(--lia-bs-black-h), var(--lia-bs-black-s), var(--lia-bs-black-l), 0.15)","__typename":"PopoverThemeSettings"},"prism":{"color":"#000000","bgColor":"#f5f2f0","fontFamily":"var(--font-family-monospace)","fontSize":"var(--lia-bs-font-size-base)","fontWeightBold":"var(--lia-bs-font-weight-bold)","fontStyleItalic":"italic","tabSize":2,"highlightColor":"#b3d4fc","commentColor":"#62707e","punctuationColor":"#6f6f6f","namespaceOpacity":"0.7","propColor":"#990055","selectorColor":"#517a00","operatorColor":"#906736","operatorBgColor":"hsla(0, 0%, 100%, 0.5)","keywordColor":"#0076a9","functionColor":"#d3284b","variableColor":"#c14700","__typename":"PrismThemeSettings"},"rte":{"bgColor":"var(--lia-bs-white)","borderRadius":"var(--lia-panel-border-radius)","boxShadow":" var(--lia-panel-box-shadow)","customColor1":"#bfedd2","customColor2":"#fbeeb8","customColor3":"#f8cac6","customColor4":"#eccafa","customColor5":"#c2e0f4","customColor6":"#2dc26b","customColor7":"#f1c40f","customColor8":"#e03e2d","customColor9":"#b96ad9","customColor10":"#3598db","customColor11":"#169179","customColor12":"#e67e23","customColor13":"#ba372a","customColor14":"#843fa1","customColor15":"#236fa1","customColor16":"#ecf0f1","customColor17":"#ced4d9","customColor18":"#95a5a6","customColor19":"#7e8c8d","customColor20":"#34495e","customColor21":"#000000","customColor22":"#ffffff","defaultMessageHeaderMarginTop":"40px","defaultMessageHeaderMarginBottom":"20px","defaultMessageItemMarginTop":"0","defaultMessageItemMarginBottom":"30px","diffAddedColor":"hsla(170, 53%, 51%, 0.4)","diffChangedColor":"hsla(43, 97%, 63%, 0.4)","diffNoneColor":"hsla(0, 0%, 80%, 0.4)","diffRemovedColor":"hsla(9, 74%, 47%, 0.4)","specialMessageHeaderMarginTop":"40px","specialMessageHeaderMarginBottom":"20px","specialMessageItemMarginTop":"0","specialMessageItemMarginBottom":"30px","__typename":"RteThemeSettings"},"tags":{"bgColor":"var(--lia-bs-gray-200)","bgHoverColor":"var(--lia-bs-gray-400)","borderRadius":"var(--lia-bs-border-radius-sm)","color":"var(--lia-bs-body-color)","hoverColor":"var(--lia-bs-body-color)","fontWeight":"var(--lia-font-weight-md)","fontSize":"var(--lia-font-size-xxs)","textTransform":"UPPERCASE","letterSpacing":"0.5px","__typename":"TagsThemeSettings"},"toasts":{"borderRadius":"var(--lia-bs-border-radius)","paddingX":"12px","__typename":"ToastsThemeSettings"},"typography":{"fontFamilyBase":"'Segoe UI', 'Helvetica Neue', Helvetica, Roboto, Arial, sans-serif","fontStyleBase":"NORMAL","fontWeightBase":"400","fontWeightLight":"300","fontWeightNormal":"400","fontWeightMd":"500","fontWeightBold":"700","letterSpacingSm":"normal","letterSpacingXs":"normal","lineHeightBase":"1.5","fontSizeBase":"16px","fontSizeXxs":"11px","fontSizeXs":"12px","fontSizeSm":"14px","fontSizeLg":"20px","fontSizeXl":"24px","smallFontSize":"14px","customFonts":[],"__typename":"TypographyThemeSettings"},"unstyledListItem":{"marginBottomSm":"5px","marginBottomMd":"10px","marginBottomLg":"15px","marginBottomXl":"20px","marginBottomXxl":"25px","__typename":"UnstyledListItemThemeSettings"},"yiq":{"light":"#ffffff","dark":"#000000","__typename":"YiqThemeSettings"},"colorLightness":{"primaryDark":0.36,"primaryLight":0.74,"primaryLighter":0.89,"primaryLightest":0.95,"infoDark":0.39,"infoLight":0.72,"infoLighter":0.85,"infoLightest":0.93,"successDark":0.24,"successLight":0.62,"successLighter":0.8,"successLightest":0.91,"warningDark":0.39,"warningLight":0.68,"warningLighter":0.84,"warningLightest":0.93,"dangerDark":0.41,"dangerLight":0.72,"dangerLighter":0.89,"dangerLightest":0.95,"__typename":"ColorLightnessThemeSettings"},"localOverride":false,"__typename":"Theme"},"localOverride":false},"CachedAsset:text:en_US-components/common/EmailVerification-1737568389000":{"__typename":"CachedAsset","id":"text:en_US-components/common/EmailVerification-1737568389000","value":{"email.verification.title":"Se requiere verificación de email","email.verification.message.update.email":"Para participar en la comunidad, primero debes verificar tu dirección de email. El email de verificación se envió a {email}. Para cambiar tu email, visita Mi configuración.","email.verification.message.resend.email":"Para participar en la comunidad, primero debes verificar tu dirección de email. El email de verificación se envió a {email}. Vuelve a enviar un email."},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/common/Loading/LoadingDot-1737568389000":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/common/Loading/LoadingDot-1737568389000","value":{"title":"Cargando..."},"localOverride":false},"CachedAsset:quilt:tmobileusa.prod:pages/forums/ForumMessagePage:board:troubleshooting-1744186361405":{"__typename":"CachedAsset","id":"quilt:tmobileusa.prod:pages/forums/ForumMessagePage:board:troubleshooting-1744186361405","value":{"id":"ForumMessagePage","container":{"id":"Common","headerProps":{"backgroundImageProps":null,"backgroundColor":null,"addComponents":null,"removeComponents":["community.widget.bannerWidget"],"componentOrder":null,"__typename":"QuiltContainerSectionProps"},"headerComponentProps":{"community.widget.breadcrumbWidget":{"disableLastCrumbForDesktop":false}},"footerProps":null,"footerComponentProps":null,"items":[{"id":"message-list","layout":"MAIN_SIDE","bgColor":null,"showTitle":null,"showDescription":null,"textPosition":null,"textColor":null,"sectionEditLevel":null,"bgImage":null,"disableSpacing":null,"edgeToEdgeDisplay":null,"fullHeight":null,"showBorder":null,"__typename":"MainSideQuiltSection","columnMap":{"main":[{"id":"messages.widget.topicWithThreadedReplyListWidget","className":"lia-topic-with-replies","props":{"editLevel":"CONFIGURE"},"__typename":"QuiltComponent"}],"side":[{"id":"nodes.widget.nodeActionButtonWidget","className":null,"props":{"buttonAlignment":"center","instanceId":null,"buttonStyle":"lg","actionButtonTitle":"","lazyLoad":false,"buttonWidth":"content_width"},"__typename":"QuiltComponent"},{"id":"messages.widget.relatedContentWidget","className":null,"props":null,"__typename":"QuiltComponent"},{"id":"messages.widget.messageListForNodeByRecentActivityWidget","className":null,"props":{"hideIfEmpty":true,"useTitle":true,"showTabs":false,"pageSize":5,"pagerVariant":{"type":"loadMore"},"style":"compact","viewVariant":{"type":"inline","props":{"useRepliesCount":false,"useMedia":false,"useAuthorRank":false,"useNode":false,"boardIconSize":"24","truncateBodyLength":-1,"useNodeLink":true,"usePreviewMedia":false,"timeStampType":"conversation.lastPostingActivityTime","avatarSize":"40","useTextBody":true,"useSolvedBadge":true,"subjectAs":"h6","renderPostTimeBeforeAuthor":true,"useAvatar":true,"useTimeToRead":false,"useSpoilerFreeBody":true,"useKudosCount":false,"useViewCount":false,"useBody":false,"useTags":false,"clampSubjectLines":1,"useBoardIcon":false,"useMessageTimeLink":true,"clampBodyLines":3,"useAuthorLogin":true,"useUnreadCount":false,"useNodeHoverCard":true,"useSearchSnippet":false}},"panelType":"divider","sorts":{"conversationLastPostingActivityTime":{"direction":"DESC"}}},"__typename":"QuiltComponent"}],"__typename":"MainSideSectionColumns"}}],"__typename":"QuiltContainer"},"__typename":"Quilt","localOverride":false},"localOverride":false},"CachedAsset:text:en_US-pages/forums/ForumMessagePage-1737568389000":{"__typename":"CachedAsset","id":"text:en_US-pages/forums/ForumMessagePage-1737568389000","value":{"title":"{contextMessageSubject} | {communityTitle}","errorMissing":"This message cannot be found","name":"Forum Message Page","section.message-list.title":"Forum Discussion","archivedMessageTitle":"This Content Has Been Archived"},"localOverride":false},"CachedAsset:quiltWrapper:tmobileusa.prod:Common:1744186299376":{"__typename":"CachedAsset","id":"quiltWrapper:tmobileusa.prod:Common:1744186299376","value":{"id":"Common","header":{"backgroundImageProps":{"assetName":null,"backgroundSize":"COVER","backgroundRepeat":"NO_REPEAT","backgroundPosition":"CENTER_CENTER","lastModified":null,"__typename":"BackgroundImageProps"},"backgroundColor":"transparent","items":[{"id":"custom.widget.TMoHeader","props":{"widgetVisibility":"signedInOrAnonymous","useTitle":false,"customComponentId":"custom.widget.TMoHeader","useBackground":false,"title":"","lazyLoad":false},"__typename":"QuiltComponent"},{"id":"community.widget.navbarWidget","props":{"showUserName":false,"showRegisterLink":false,"useIconLanguagePicker":true,"useLabelLanguagePicker":true,"style":{"boxShadow":"var(--lia-bs-box-shadow-sm)","linkFontWeight":"500","controllerHighlightColor":"hsla(30, 100%, 50%)","dropdownDividerMarginBottom":"10px","hamburgerBorderHover":"none","linkFontSize":"14px","linkBoxShadowHover":"none","backgroundOpacity":0.8,"controllerBorderRadius":"var(--lia-border-radius-50)","hamburgerBgColor":"transparent","linkTextBorderBottom":"none","hamburgerColor":"var(--lia-nav-controller-icon-color)","brandLogoHeight":"36px","linkLetterSpacing":"normal","linkBgHoverColor":"transparent","collapseMenuDividerOpacity":0.16,"paddingBottom":"15px","dropdownPaddingBottom":"15px","dropdownMenuOffset":"2px","hamburgerBgHoverColor":"transparent","borderBottom":"1px solid var(--lia-bs-border-color)","hamburgerBorder":"none","dropdownPaddingX":"10px","brandMarginRightSm":"10px","linkBoxShadow":"none","linkJustifyContent":"flex-start","linkColor":"#FFFFFF","collapseMenuDividerBg":"var(--lia-nav-link-color)","dropdownPaddingTop":"10px","controllerHighlightTextColor":"var(--lia-yiq-dark)","controllerTextColor":"var(--lia-nav-controller-icon-color)","background":{"imageAssetName":"","color":"var(--lia-bs-body-color)","size":"COVER","repeat":"NO_REPEAT","position":"CENTER_CENTER","imageLastModified":""},"linkBorderRadius":"var(--lia-bs-border-radius-sm)","linkHoverColor":"#6A6A6A","position":"FIXED","linkBorder":"none","linkTextBorderBottomHover":"0","brandMarginRight":"30px","hamburgerHoverColor":"var(--lia-nav-controller-icon-color)","linkBorderHover":"none","collapseMenuMarginLeft":"20px","linkFontStyle":"NORMAL","linkPaddingX":"10px","controllerTextHoverColor":"var(--lia-nav-controller-icon-hover-color)","paddingTop":"15px","linkPaddingY":"5px","linkTextTransform":"NONE","dropdownBorderColor":"hsla(var(--lia-bs-white-h), var(--lia-bs-white-s), var(--lia-bs-white-l), 0.08)","controllerBgHoverColor":"hsla(var(--lia-bs-white-h), var(--lia-bs-white-s), var(--lia-bs-white-l), 0.1)","linkDropdownPaddingX":"var(--lia-nav-link-px)","linkBgColor":"transparent","linkDropdownPaddingY":"9px","controllerIconColor":"#FFFFFF","dropdownDividerMarginTop":"10px","linkGap":"10px","controllerIconHoverColor":"#FFFFFF"},"links":{"sideLinks":[],"mainLinks":[{"children":[],"linkType":"INTERNAL","id":"migrated-link-0","params":{"categoryId":"network-coverage"},"routeName":"CategoryPage"},{"children":[],"linkType":"INTERNAL","id":"migrated-link-1","params":{"categoryId":"devices"},"routeName":"CategoryPage"},{"children":[],"linkType":"INTERNAL","id":"migrated-link-2","params":{"categoryId":"postpaid"},"routeName":"CategoryPage"},{"children":[],"linkType":"INTERNAL","id":"migrated-link-3","params":{"categoryId":"prepaid"},"routeName":"CategoryPage"},{"children":[],"linkType":"INTERNAL","id":"migrated-link-4","params":{"categoryId":"t-mobile-for-business"},"routeName":"CategoryPage"},{"children":[],"linkType":"INTERNAL","id":"migrated-link-5","params":{"categoryId":"home-business-internet"},"routeName":"CategoryPage"}]},"className":"QuiltComponent_lia-component-edit-mode__0nCcm","showSearchIcon":true,"languagePickerStyle":"iconAndLabel"},"__typename":"QuiltComponent"},{"id":"community.widget.bannerWidget","props":null,"__typename":"QuiltComponent"},{"id":"community.widget.breadcrumbWidget","props":null,"__typename":"QuiltComponent"}],"__typename":"QuiltWrapperSection"},"footer":{"backgroundImageProps":{"assetName":null,"backgroundSize":"COVER","backgroundRepeat":"NO_REPEAT","backgroundPosition":"CENTER_CENTER","lastModified":null,"__typename":"BackgroundImageProps"},"backgroundColor":"transparent","items":[{"id":"community.widget.footerWidget","props":null,"__typename":"QuiltComponent"},{"id":"custom.widget.TMoFooter","props":{"widgetVisibility":"signedInOrAnonymous","useTitle":false,"customComponentId":"custom.widget.TMoFooter","useBackground":false,"title":"","lazyLoad":false},"__typename":"QuiltComponent"}],"__typename":"QuiltWrapperSection"},"__typename":"QuiltWrapper","localOverride":false},"localOverride":false},"CachedAsset:text:en_US-components/common/ActionFeedback-1737568389000":{"__typename":"CachedAsset","id":"text:en_US-components/common/ActionFeedback-1737568389000","value":{"joinedGroupHub.title":"Bienvenido","joinedGroupHub.message":"Ahora eres miembro de este grupo y estás suscrito a las actualizaciones.","groupHubInviteNotFound.title":"Invitation Not Found","groupHubInviteNotFound.message":"Lo sentimos, no encontramos tu invitación al grupo. El propietario puede haber cancelado la invitación.","groupHubNotFound.title":"Grupo no encontrado","groupHubNotFound.message":"El grouphub al que has intentado unirte no existe. Es posible que haya sido eliminado.","existingGroupHubMember.title":"Ya te uniste","existingGroupHubMember.message":"Ya eres miembro de este grupo.","accountLocked.title":"Cuenta bloqueada","accountLocked.message":"Tu cuenta se ha bloqueado luego de varios intentos inválidos. Vuelve a intentarlo en {lockoutTime} minutos.","editedGroupHub.title":"Cambios guardados","editedGroupHub.message":"Tu grupo ha sido actualizado.","leftGroupHub.title":"Adiós","leftGroupHub.message":"Ya no eres miembro de este grupo y no recibirás futuras actualizaciones.","deletedGroupHub.title":"Eliminado","deletedGroupHub.message":"El grupo ha sido eliminado.","groupHubCreated.title":"Grupo creado","groupHubCreated.message":"{groupHubName} is ready to use","accountClosed.title":"Cuenta cerrada","accountClosed.message":"La cuenta se ha cerrado y ahora serás redirigido a la página de inicio","resetTokenExpired.title":"El enlace para restablecer la contraseña ha caducado","resetTokenExpired.message":"Intenta restablecer tu contraseña de nuevo","invalidUrl.title":"URL inválido","invalidUrl.message":"No se reconoce el URL que estás utilizando. Verifica tu URL e inténtalo nuevamente.","accountClosedForUser.title":"Cuenta cerrada","accountClosedForUser.message":"{userName}'s account is closed","inviteTokenInvalid.title":"Invitation Invalid","inviteTokenInvalid.message":"Tu invitación a la comunidad ha sido cancelada o ha expirado.","inviteTokenError.title":"Invitation Verification Failed","inviteTokenError.message":"No se reconoce el url que estás utilizando. Verifica tu URL e inténtalo nuevamente","pageNotFound.title":"Acceso denegado","pageNotFound.message":"No tienes acceso a esta zona de la comunidad o no existe","eventAttending.title":"Respondió como Asistiré","eventAttending.message":"Se te notificará cuando haya nueva actividad y se te recordará a medida que se acerque el evento","eventInterested.title":"Respondió como Interesado","eventInterested.message":"Se te notificará cuando haya nueva actividad y se te recordará a medida que se acerque el evento","eventNotFound.title":"Event Not Found","eventNotFound.message":"El evento al que has intentado responder no existe.","redirectToRelatedPage.title":"Showing Related Content","redirectToRelatedPageForBaseUsers.title":"Showing Related Content","redirectToRelatedPageForBaseUsers.message":"The content you are trying to access is archived","redirectToRelatedPage.message":"The content you are trying to access is archived","relatedUrl.archivalLink.flyoutMessage":"The content you are trying to access is archived View Archived Content"},"localOverride":false},"CachedAsset:component:custom.widget.TMoHeader-en-1744186370264":{"__typename":"CachedAsset","id":"component:custom.widget.TMoHeader-en-1744186370264","value":{"component":{"id":"custom.widget.TMoHeader","template":{"id":"TMoHeader","markupLanguage":"HANDLEBARS","style":null,"texts":null,"defaults":{"config":{"applicablePages":[],"dynamicByCoreNode":false,"description":"","fetchedContent":null,"__typename":"ComponentConfiguration"},"props":[],"__typename":"ComponentProperties"},"components":[{"id":"custom.widget.TMoHeader","form":null,"config":null,"props":[],"__typename":"Component"}],"grouping":"CUSTOM","__typename":"ComponentTemplate"},"properties":{"config":{"applicablePages":[],"dynamicByCoreNode":false,"description":"","fetchedContent":null,"__typename":"ComponentConfiguration"},"props":[],"__typename":"ComponentProperties"},"form":null,"__typename":"Component","localOverride":false},"globalCss":null,"form":null},"localOverride":false},"CachedAsset:component:custom.widget.TMoFooter-en-1744186370264":{"__typename":"CachedAsset","id":"component:custom.widget.TMoFooter-en-1744186370264","value":{"component":{"id":"custom.widget.TMoFooter","template":{"id":"TMoFooter","markupLanguage":"HTML","style":null,"texts":null,"defaults":{"config":{"applicablePages":[],"dynamicByCoreNode":false,"description":"Footer global","fetchedContent":null,"__typename":"ComponentConfiguration"},"props":[],"__typename":"ComponentProperties"},"components":[{"id":"custom.widget.TMoFooter","form":null,"config":null,"props":[],"__typename":"Component"}],"grouping":"CUSTOM","__typename":"ComponentTemplate"},"properties":{"config":{"applicablePages":[],"dynamicByCoreNode":false,"description":"Footer global","fetchedContent":null,"__typename":"ComponentConfiguration"},"props":[],"__typename":"ComponentProperties"},"form":null,"__typename":"Component","localOverride":false},"globalCss":null,"form":null},"localOverride":false},"CachedAsset:text:en_US-components/community/Breadcrumb-1737568389000":{"__typename":"CachedAsset","id":"text:en_US-components/community/Breadcrumb-1737568389000","value":{"navLabel":"Rutas de navegación","dropdown":"Additional parent page navigation"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageBanner-1737568389000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageBanner-1737568389000","value":{"messageMarkedAsSpam":"This post has been marked as spam","messageMarkedAsSpam@board:TKB":"This article has been marked as spam","messageMarkedAsSpam@board:BLOG":"This post has been marked as spam","messageMarkedAsSpam@board:FORUM":"This discussion has been marked as spam","messageMarkedAsSpam@board:OCCASION":"This event has been marked as spam","messageMarkedAsSpam@board:IDEA":"This idea has been marked as spam","manageSpam":"Manage Spam","messageMarkedAsAbuse":"This post has been marked as abuse","messageMarkedAsAbuse@board:TKB":"This article has been marked as abuse","messageMarkedAsAbuse@board:BLOG":"This post has been marked as abuse","messageMarkedAsAbuse@board:FORUM":"This discussion has been marked as abuse","messageMarkedAsAbuse@board:OCCASION":"This event has been marked as abuse","messageMarkedAsAbuse@board:IDEA":"This idea has been marked as abuse","preModCommentAuthorText":"This comment will be published as soon as it is approved","preModCommentModeratorText":"This comment is awaiting moderation","messageMarkedAsOther":"This post has been rejected due to other reasons","messageMarkedAsOther@board:TKB":"This article has been rejected due to other reasons","messageMarkedAsOther@board:BLOG":"This post has been rejected due to other reasons","messageMarkedAsOther@board:FORUM":"This discussion has been rejected due to other reasons","messageMarkedAsOther@board:OCCASION":"This event has been rejected due to other reasons","messageMarkedAsOther@board:IDEA":"This idea has been rejected due to other reasons","messageArchived":"This post was archived on {date}","relatedUrl":"View Related Content","relatedContentText":"Showing related content","archivedContentLink":"View Archived Content"},"localOverride":false},"CachedAsset:text:en_US-components/nodes/NodeActionButtonWidget-1737568389000":{"__typename":"CachedAsset","id":"text:en_US-components/nodes/NodeActionButtonWidget-1737568389000","value":{"defaultActionButtonTitle":"Comenzar una conversación","actionButton.grouphub.startDiscussion":"Comenzar una discusión","actionButton.title@board:FORUM":"Comenzar una discusión","actionButton.title@board:BLOG":"Crear una entrada de blog","actionButton.title@board:TKB":"Crear un artículo","actionButton.title@board:OCCASION":"Create an Event","actionButton.title@board:IDEA":"Suggest an Idea","joinGroupHub":"Unirse al grupo","join.successHeader":"Bienvenido","join.successMessage":"Ahora eres miembro de este grupo y estás suscrito a las actualizaciones.","errorMessage":"An unidentified problem occurred during the action you took. Intenta nuevamente más tarde.","errorHeader":"Error - Action Failed"},"localOverride":false},"CachedAsset:text:en_US-components/messages/RelatedContentWidget-1737568389000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/RelatedContentWidget-1737568389000","value":{"title":"Contenido relacionado","emptyDescription":"No hay contenido para mostrar"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageListForNodeByRecentActivityWidget-1737568389000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageListForNodeByRecentActivityWidget-1737568389000","value":{"title@userScope:other":"Contenido reciente","title@userScope:self":"Contribuciones","title@board:FORUM@userScope:other":"Discusiones recientes","title@board:BLOG@userScope:other":"Blogs recientes","emptyDescription":"No hay contenido para mostrar","MessageListForNodeByRecentActivityWidgetEditor.nodeScope.label":"Alcance"},"localOverride":false},"CachedAsset:text:en_US-components/community/FooterWidget-1737568389000":{"__typename":"CachedAsset","id":"text:en_US-components/community/FooterWidget-1737568389000","value":{"homeLink":"Inicio de Comunidad","topOfPage":"Principio de página","buildHash":"Build Hash:","buildNumber":"Número de compilación:","buildTime":"Build Time:","privacyPolicy":"Aviso de Privacidad","helpLink":"Ayuda"},"localOverride":false},"Category:category:network-coverage":{"__typename":"Category","id":"category:network-coverage","categoryPolicies":{"__typename":"CategoryPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}}},"Category:category:devices":{"__typename":"Category","id":"category:devices","categoryPolicies":{"__typename":"CategoryPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}}},"Category:category:postpaid":{"__typename":"Category","id":"category:postpaid","categoryPolicies":{"__typename":"CategoryPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}}},"Category:category:prepaid":{"__typename":"Category","id":"category:prepaid","categoryPolicies":{"__typename":"CategoryPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}}},"Category:category:t-mobile-for-business":{"__typename":"Category","id":"category:t-mobile-for-business","categoryPolicies":{"__typename":"CategoryPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}}},"Conversation:conversation:191664":{"__typename":"Conversation","id":"conversation:191664","topic":{"__typename":"ForumTopicMessage","uid":191664},"lastPostingActivityTime":"2025-04-23T08:51:07.446-07:00","solved":false},"ForumTopicMessage:message:191664":{"__typename":"ForumTopicMessage","subject":"Can’t Connect to Government Website","conversation":{"__ref":"Conversation:conversation:191664"},"id":"message:191664","revisionNum":1,"uid":191664,"depth":0,"board":{"__ref":"Forum:board:troubleshooting"},"author":{"__typename":"User","uid":185813,"login":"240361hc","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-6.svg"}},"metrics":{"__typename":"MessageMetrics","views":22},"postTime":"2025-04-23T08:51:07.446-07:00","lastPublishTime":"2025-04-23T08:51:07.446-07:00","readOnly":false},"Conversation:conversation:191658":{"__typename":"Conversation","id":"conversation:191658","topic":{"__typename":"ForumTopicMessage","uid":191658},"lastPostingActivityTime":"2025-04-23T06:47:23.193-07:00","solved":false},"ForumTopicMessage:message:191658":{"__typename":"ForumTopicMessage","subject":"How to disable sip Alg","conversation":{"__ref":"Conversation:conversation:191658"},"id":"message:191658","revisionNum":1,"uid":191658,"depth":0,"board":{"__ref":"Forum:board:troubleshooting"},"author":{"__typename":"User","uid":216094,"login":"ArunVS","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-5.svg"}},"metrics":{"__typename":"MessageMetrics","views":16},"postTime":"2025-04-23T06:47:23.193-07:00","lastPublishTime":"2025-04-23T06:47:23.193-07:00","readOnly":false},"Conversation:conversation:163930":{"__typename":"Conversation","id":"conversation:163930","topic":{"__typename":"ForumTopicMessage","uid":163930},"lastPostingActivityTime":"2025-04-22T20:58:35.848-07:00","solved":false},"ForumTopicMessage:message:163930":{"__typename":"ForumTopicMessage","subject":"T-Life App Connected Devices Zero","conversation":{"__ref":"Conversation:conversation:163930"},"id":"message:163930","revisionNum":1,"uid":163930,"depth":0,"board":{"__ref":"Forum:board:troubleshooting"},"author":{"__typename":"User","uid":185364,"login":"LJsAce","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-12.svg"}},"metrics":{"__typename":"MessageMetrics","views":242},"postTime":"2025-01-19T12:21:04.727-08:00","lastPublishTime":"2025-01-19T12:21:04.727-08:00","readOnly":false},"Conversation:conversation:191567":{"__typename":"Conversation","id":"conversation:191567","topic":{"__typename":"ForumTopicMessage","uid":191567},"lastPostingActivityTime":"2025-04-20T14:00:10.906-07:00","solved":false},"ForumTopicMessage:message:191567":{"__typename":"ForumTopicMessage","subject":"Sin servicio","conversation":{"__ref":"Conversation:conversation:191567"},"id":"message:191567","revisionNum":1,"uid":191567,"depth":0,"board":{"__ref":"Forum:board:troubleshooting"},"author":{"__typename":"User","uid":215490,"login":"manikrahman","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-4.svg"}},"metrics":{"__typename":"MessageMetrics","views":64},"postTime":"2025-04-20T14:00:10.906-07:00","lastPublishTime":"2025-04-20T14:00:10.906-07:00","readOnly":false},"Conversation:conversation:191480":{"__typename":"Conversation","id":"conversation:191480","topic":{"__typename":"ForumTopicMessage","uid":191480},"lastPostingActivityTime":"2025-04-20T11:57:59.353-07:00","solved":false},"ForumTopicMessage:message:191480":{"__typename":"ForumTopicMessage","subject":"5G(arbage) internet","conversation":{"__ref":"Conversation:conversation:191480"},"id":"message:191480","revisionNum":1,"uid":191480,"depth":0,"board":{"__ref":"Forum:board:troubleshooting"},"author":{"__typename":"User","uid":214946,"login":"keng","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-6.svg"}},"metrics":{"__typename":"MessageMetrics","views":180},"postTime":"2025-04-17T16:35:42.472-07:00","lastPublishTime":"2025-04-17T16:35:42.472-07:00","readOnly":false},"Rank:rank:31":{"__typename":"Rank","id":"rank:31","position":31,"name":"Transmission Trainee","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:46631":{"__typename":"User","id":"user:46631","uid":46631,"login":"sdscott","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2018-11-11T10:42:01.000-08:00","confirmEmailStatus":null,"registrationAccessLevel":null,"ssoRegistrationFields":[]},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-1.svg"},"rank":{"__ref":"Rank:rank:31"},"messagesCount":16,"kudosGivenCount":15,"kudosReceivedCount":2,"kudosWeight":1,"ssoId":null,"followersCount":null,"solutionsCount":1,"entityType":"USER","eventPath":"community:xjbgt85279/user:46631"},"AssociatedImage:{\"url\":\"https://www.t-mobile.com/community/s/xjbgt85279/images/bi00My1sNDkwMlo?image-coordinates=0%2C0%2C2048%2C2048\"}":{"__typename":"AssociatedImage","url":"https://es.t-mobile.com/community/s/xjbgt85279/images/bi00My1sNDkwMlo?image-coordinates=0%2C0%2C2048%2C2048","mimeType":"image/png"},"Forum:board:gateways-devices":{"__typename":"Forum","id":"board:gateways-devices","entityType":"FORUM","displayId":"gateways-devices","nodeType":"board","depth":2,"conversationStyle":"FORUM","title":"Gateways & Devices","shortTitle":"Gateways & Devices","parent":{"__ref":"Category:category:home-business-internet"},"userContext":{"__typename":"NodeUserContext","canAddAttachments":false,"canUpdateNode":false,"canPostMessages":false,"isSubscribed":false},"avatar":{"__ref":"AssociatedImage:{\"url\":\"https://www.t-mobile.com/community/s/xjbgt85279/images/bi00My1sNDkwMlo?image-coordinates=0%2C0%2C2048%2C2048\"}"},"description":"Talk about how-to, settings options, and devices that are compatible with T-Mobile Internet.","eventPath":"category:home-business-internet/community:xjbgt85279board:gateways-devices/"},"ForumTopicMessage:message:114592":{"__typename":"ForumTopicMessage","uid":114592,"subject":"Home Internet modem rebooting daily.","id":"message:114592","revisionNum":1,"repliesCount":3,"author":{"__ref":"User:user:46631"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:gateways-devices"},"conversation":{"__ref":"Conversation:conversation:114592"},"moderationData":{"__ref":"ModerationData:moderation_data:114592"},"postTime":"2024-07-19T07:45:21.000-07:00","lastPublishTime":"2024-07-19T07:45:21.000-07:00","readOnly":false,"metrics":{"__typename":"MessageMetrics","views":732},"placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"entityType":"FORUM_TOPIC","eventPath":"category:home-business-internet/community:xjbgt85279board:gateways-devices/message:114592"},"Conversation:conversation:114592":{"__typename":"Conversation","id":"conversation:114592","solved":true,"topic":{"__ref":"ForumTopicMessage:message:114592"},"lastPostingActivityTime":"2024-07-26T09:43:26.000-07:00","lastPostTime":"2024-07-26T09:43:26.000-07:00"},"ModerationData:moderation_data:114592":{"__typename":"ModerationData","id":"moderation_data:114592","status":"APPROVED","rejectReason":null},"RelatedContentMessage:RelatedContentMessage:114592":{"__typename":"RelatedContentMessage","id":"RelatedContentMessage:114592","relatedMessage":{"__ref":"ForumTopicMessage:message:114592"}},"Rank:rank:33":{"__typename":"Rank","id":"rank:33","position":33,"name":"Newbie Caller","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:107492":{"__typename":"User","id":"user:107492","uid":107492,"login":"Jim12957","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2022-02-19T01:23:17.000-08:00","confirmEmailStatus":null,"registrationAccessLevel":null,"ssoRegistrationFields":[]},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-12.svg"},"rank":{"__ref":"Rank:rank:33"},"messagesCount":2,"kudosGivenCount":2,"kudosReceivedCount":5,"kudosWeight":1,"ssoId":null,"followersCount":null,"solutionsCount":0,"entityType":"USER","eventPath":"community:xjbgt85279/user:107492"},"ForumTopicMessage:message:124014":{"__typename":"ForumTopicMessage","uid":124014,"subject":"Connected, No Internet","id":"message:124014","revisionNum":1,"repliesCount":45,"author":{"__ref":"User:user:107492"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:troubleshooting"},"conversation":{"__ref":"Conversation:conversation:124014"},"moderationData":{"__ref":"ModerationData:moderation_data:124014"},"postTime":"2022-02-19T12:21:53.000-08:00","lastPublishTime":"2022-02-19T12:21:53.000-08:00","readOnly":false,"metrics":{"__typename":"MessageMetrics","views":78469},"placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"entityType":"FORUM_TOPIC","eventPath":"category:home-business-internet/community:xjbgt85279board:troubleshooting/message:124014"},"Conversation:conversation:124014":{"__typename":"Conversation","id":"conversation:124014","solved":true,"topic":{"__ref":"ForumTopicMessage:message:124014"},"lastPostingActivityTime":"2024-09-15T11:21:17.000-07:00","lastPostTime":"2024-09-15T11:21:17.000-07:00"},"ModerationData:moderation_data:124014":{"__typename":"ModerationData","id":"moderation_data:124014","status":"APPROVED","rejectReason":null},"RelatedContentMessage:RelatedContentMessage:124014":{"__typename":"RelatedContentMessage","id":"RelatedContentMessage:124014","relatedMessage":{"__ref":"ForumTopicMessage:message:124014"}},"Rank:rank:38":{"__typename":"Rank","id":"rank:38","position":38,"name":"Network Novice","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:106205":{"__typename":"User","id":"user:106205","uid":106205,"login":"KillenKing256","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2024-06-07T05:54:50.000-07:00","confirmEmailStatus":null,"registrationAccessLevel":null,"ssoRegistrationFields":[]},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-6.svg"},"rank":{"__ref":"Rank:rank:38"},"messagesCount":2,"kudosGivenCount":0,"kudosReceivedCount":0,"kudosWeight":1,"ssoId":null,"followersCount":null,"solutionsCount":0,"entityType":"USER","eventPath":"community:xjbgt85279/user:106205"},"ForumTopicMessage:message:118867":{"__typename":"ForumTopicMessage","uid":118867,"subject":"connected without internet","id":"message:118867","revisionNum":1,"repliesCount":2,"author":{"__ref":"User:user:106205"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:troubleshooting"},"conversation":{"__ref":"Conversation:conversation:118867"},"moderationData":{"__ref":"ModerationData:moderation_data:118867"},"postTime":"2024-06-07T05:59:42.000-07:00","lastPublishTime":"2024-06-07T05:59:42.000-07:00","readOnly":false,"metrics":{"__typename":"MessageMetrics","views":1098},"placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"entityType":"FORUM_TOPIC","eventPath":"category:home-business-internet/community:xjbgt85279board:troubleshooting/message:118867"},"Conversation:conversation:118867":{"__typename":"Conversation","id":"conversation:118867","solved":true,"topic":{"__ref":"ForumTopicMessage:message:118867"},"lastPostingActivityTime":"2024-06-07T06:35:14.000-07:00","lastPostTime":"2024-06-07T06:35:14.000-07:00"},"ModerationData:moderation_data:118867":{"__typename":"ModerationData","id":"moderation_data:118867","status":"APPROVED","rejectReason":null},"RelatedContentMessage:RelatedContentMessage:118867":{"__typename":"RelatedContentMessage","id":"RelatedContentMessage:118867","relatedMessage":{"__ref":"ForumTopicMessage:message:118867"}},"User:user:82972":{"__typename":"User","id":"user:82972","uid":82972,"login":"Aima","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2024-08-09T19:54:35.000-07:00","confirmEmailStatus":null,"registrationAccessLevel":null,"ssoRegistrationFields":[]},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-4.svg"},"rank":{"__ref":"Rank:rank:38"},"messagesCount":1,"kudosGivenCount":0,"kudosReceivedCount":0,"kudosWeight":1,"ssoId":null,"followersCount":null,"solutionsCount":0,"entityType":"USER","eventPath":"community:xjbgt85279/user:82972"},"ForumTopicMessage:message:115070":{"__typename":"ForumTopicMessage","uid":115070,"subject":"tmobile gateway connection no internet","id":"message:115070","revisionNum":1,"repliesCount":2,"author":{"__ref":"User:user:82972"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:gateways-devices"},"conversation":{"__ref":"Conversation:conversation:115070"},"moderationData":{"__ref":"ModerationData:moderation_data:115070"},"postTime":"2024-08-09T20:00:06.000-07:00","lastPublishTime":"2024-08-09T20:00:06.000-07:00","readOnly":false,"metrics":{"__typename":"MessageMetrics","views":1117},"placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"entityType":"FORUM_TOPIC","eventPath":"category:home-business-internet/community:xjbgt85279board:gateways-devices/message:115070"},"Conversation:conversation:115070":{"__typename":"Conversation","id":"conversation:115070","solved":true,"topic":{"__ref":"ForumTopicMessage:message:115070"},"lastPostingActivityTime":"2024-08-10T04:55:20.000-07:00","lastPostTime":"2024-08-10T04:55:20.000-07:00"},"ModerationData:moderation_data:115070":{"__typename":"ModerationData","id":"moderation_data:115070","status":"APPROVED","rejectReason":null},"RelatedContentMessage:RelatedContentMessage:115070":{"__typename":"RelatedContentMessage","id":"RelatedContentMessage:115070","relatedMessage":{"__ref":"ForumTopicMessage:message:115070"}},"User:user:72744":{"__typename":"User","id":"user:72744","uid":72744,"login":"asturcon","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2019-08-05T18:22:11.000-07:00","confirmEmailStatus":null,"registrationAccessLevel":null,"ssoRegistrationFields":[]},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-6.svg"},"rank":{"__ref":"Rank:rank:32"},"messagesCount":5,"kudosGivenCount":9,"kudosReceivedCount":5,"kudosWeight":1,"ssoId":null,"followersCount":null,"solutionsCount":1,"entityType":"USER","eventPath":"community:xjbgt85279/user:72744"},"ForumTopicMessage:message:135686":{"__typename":"ForumTopicMessage","uid":135686,"subject":"Home internet \"connected without internet\"","id":"message:135686","revisionNum":1,"repliesCount":13,"author":{"__ref":"User:user:72744"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:troubleshooting"},"conversation":{"__ref":"Conversation:conversation:135686"},"moderationData":{"__ref":"ModerationData:moderation_data:135686"},"postTime":"2021-12-29T05:20:30.000-08:00","lastPublishTime":"2021-12-29T05:20:30.000-08:00","readOnly":false,"metrics":{"__typename":"MessageMetrics","views":13170},"placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"entityType":"FORUM_TOPIC","eventPath":"category:home-business-internet/community:xjbgt85279board:troubleshooting/message:135686"},"Conversation:conversation:135686":{"__typename":"Conversation","id":"conversation:135686","solved":true,"topic":{"__ref":"ForumTopicMessage:message:135686"},"lastPostingActivityTime":"2023-06-04T01:16:22.000-07:00","lastPostTime":"2023-06-04T01:16:22.000-07:00"},"ModerationData:moderation_data:135686":{"__typename":"ModerationData","id":"moderation_data:135686","status":"APPROVED","rejectReason":null},"RelatedContentMessage:RelatedContentMessage:135686":{"__typename":"RelatedContentMessage","id":"RelatedContentMessage:135686","relatedMessage":{"__ref":"ForumTopicMessage:message:135686"}},"QueryVariables:TopicReplyList:message:127358:1":{"__typename":"QueryVariables","id":"TopicReplyList:message:127358:1","value":{"id":"message:127358","first":10,"sorts":{"postTime":{"direction":"DESC"}},"repliesFirst":3,"repliesFirstDepthThree":1,"repliesSorts":{"postTime":{"direction":"DESC"}},"useAvatar":true,"useAuthorLogin":true,"useAuthorRank":true,"useBody":true,"useKudosCount":true,"useTimeToRead":false,"useMedia":false,"useReadOnlyIcon":false,"useRepliesCount":true,"useSearchSnippet":false,"useAcceptedSolutionButton":true,"useSolvedBadge":false,"useAttachments":false,"attachmentsFirst":5,"useTags":true,"useNodeAncestors":false,"useUserHoverCard":true,"useNodeHoverCard":false,"useModerationStatus":true,"usePreviewSubjectModal":false,"useMessageStatus":true}},"ROOT_MUTATION":{"__typename":"Mutation"},"CachedAsset:text:en_US-components/customComponent/CustomComponent-1737568389000":{"__typename":"CachedAsset","id":"text:en_US-components/customComponent/CustomComponent-1737568389000","value":{"errorMessage":"Error rendering component id: {customComponentId}","bannerTitle":"Video provider requires cookies to play the video. Accept to continue or {url} it directly on the provider's site.","buttonTitle":"Aceptar","urlText":"watch"},"localOverride":false},"CachedAsset:text:en_US-components/community/Navbar-1737568389000":{"__typename":"CachedAsset","id":"text:en_US-components/community/Navbar-1737568389000","value":{"community":"Inicio de Comunidad","inbox":"Bandeja de entrada","manageContent":"Administrar contenido","tos":"Términos de servicio","forgotPassword":"Olvidé mi contraseña","themeEditor":"Editor de temas","edit":"Edit Navigation Bar","skipContent":"Ir directamente al contenido","migrated-link-1":"Dispositivos","migrated-link-2":"Pospagado","migrated-link-0":"Red y cobertura","migrated-link-5":"Internet residencial y para empresas","migrated-link-3":"Prepagado","migrated-link-4":"T-Mobile Para Empresas"},"localOverride":false},"CachedAsset:text:en_US-components/community/NavbarHamburgerDropdown-1737568389000":{"__typename":"CachedAsset","id":"text:en_US-components/community/NavbarHamburgerDropdown-1737568389000","value":{"hamburgerLabel":"Menú lateral"},"localOverride":false},"CachedAsset:text:en_US-components/community/BrandLogo-1737568389000":{"__typename":"CachedAsset","id":"text:en_US-components/community/BrandLogo-1737568389000","value":{"logoAlt":"Khoros","themeLogoAlt":"Logotipo de la marca"},"localOverride":false},"CachedAsset:text:en_US-components/community/NavbarTextLinks-1737568389000":{"__typename":"CachedAsset","id":"text:en_US-components/community/NavbarTextLinks-1737568389000","value":{"more":"Más"},"localOverride":false},"CachedAsset:text:en_US-components/search/SpotlightSearchIcon-1737568389000":{"__typename":"CachedAsset","id":"text:en_US-components/search/SpotlightSearchIcon-1737568389000","value":{"search":"Buscar"},"localOverride":false},"CachedAsset:text:en_US-components/authentication/AuthenticationLink-1737568389000":{"__typename":"CachedAsset","id":"text:en_US-components/authentication/AuthenticationLink-1737568389000","value":{"title.login":"Entrar","title.registration":"Registrarse","title.forgotPassword":"Olvidé mi contraseña","title.multiAuthLogin":"Entrar"},"localOverride":false},"CachedAsset:text:en_US-components/nodes/NodeLink-1737568389000":{"__typename":"CachedAsset","id":"text:en_US-components/nodes/NodeLink-1737568389000","value":{"place":"Lugar {name}"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageView/MessageViewStandard-1737568389000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageView/MessageViewStandard-1737568389000","value":{"anonymous":"Anónimo","author":"{messageAuthorLogin}","authorBy":"{messageAuthorLogin}","board":"{messageBoardTitle}","replyToUser":" to {parentAuthor}","showMoreReplies":"Mostrar más","replyText":"Responder","repliesText":"Respuestas","markedAsSolved":"Marked as Solved","movedMessagePlaceholder.BLOG":"{count, plural, =0 {This comment has been} other {These comments have been} }","movedMessagePlaceholder.TKB":"{count, plural, =0 {This comment has been} other {These comments have been} }","movedMessagePlaceholder.FORUM":"{count, plural, =0 {This reply has been} other {These replies have been} }","movedMessagePlaceholder.IDEA":"{count, plural, =0 {This comment has been} other {These comments have been} }","movedMessagePlaceholder.OCCASION":"{count, plural, =0 {This comment has been} other {These comments have been} }","movedMessagePlaceholderUrlText":"moved.","messageStatus":"Estado: ","statusChanged":"Status changed: {previousStatus} to {currentStatus}","statusAdded":"Status added: {status}","statusRemoved":"Status removed: {status}","labelExpand":"expand replies","labelCollapse":"collapse replies","unhelpfulReason.reason1":"Content is outdated","unhelpfulReason.reason2":"Article is missing information","unhelpfulReason.reason3":"Content is for a different Product","unhelpfulReason.reason4":"Doesn't match what I was searching for"},"localOverride":false},"CachedAsset:text:en_US-components/messages/ThreadedReplyList-1737568389000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/ThreadedReplyList-1737568389000","value":{"title":"{count, plural, one{# Reply} other{# Replies}}","title@board:BLOG":"{count, plural, one{# Comment} other{# Comments}}","title@board:TKB":"{count, plural, one{# Comment} other{# Comments}}","title@board:IDEA":"{count, plural, one{# Comment} other{# Comments}}","title@board:OCCASION":"{count, plural, one{# Comment} other{# Comments}}","noRepliesTitle":"No Replies","noRepliesTitle@board:BLOG":"No Comments","noRepliesTitle@board:TKB":"No Comments","noRepliesTitle@board:IDEA":"No Comments","noRepliesTitle@board:OCCASION":"No Comments","noRepliesDescription":"Be the first to reply","noRepliesDescription@board:BLOG":"Be the first to comment","noRepliesDescription@board:TKB":"Be the first to comment","noRepliesDescription@board:IDEA":"Be the first to comment","noRepliesDescription@board:OCCASION":"Be the first to comment","messageReadOnlyAlert:BLOG":"Comments have been turned off for this post","messageReadOnlyAlert:TKB":"Comments have been turned off for this article","messageReadOnlyAlert:IDEA":"Comments have been turned off for this idea","messageReadOnlyAlert:FORUM":"Replies have been turned off for this discussion","messageReadOnlyAlert:OCCASION":"Comments have been turned off for this event"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageReplyCallToAction-1737568389000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageReplyCallToAction-1737568389000","value":{"leaveReply":"Leave a reply...","leaveReply@board:BLOG@message:root":"Leave a comment...","leaveReply@board:TKB@message:root":"Leave a comment...","leaveReply@board:IDEA@message:root":"Leave a comment...","leaveReply@board:OCCASION@message:root":"Leave a comment...","repliesTurnedOff.FORUM":"Replies are turned off for this topic","repliesTurnedOff.BLOG":"Comments are turned off for this topic","repliesTurnedOff.TKB":"Comments are turned off for this topic","repliesTurnedOff.IDEA":"Comments are turned off for this topic","repliesTurnedOff.OCCASION":"Comments are turned off for this topic","infoText":"Stop poking me!"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/common/QueryHandler-1737568389000":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/common/QueryHandler-1737568389000","value":{"title":"Gestor de consultas"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/common/BuildInformation-1737568389000":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/common/BuildInformation-1737568389000","value":{"buildHash":"Build Hash: {buildHash}","buildNumber":"Build Number: {buildNumber}","buildTime":"Build Time: {buildTime}"},"localOverride":false},"CachedAsset:text:en_US-components/community/KhorosLogo-1737568389000":{"__typename":"CachedAsset","id":"text:en_US-components/community/KhorosLogo-1737568389000","value":{"alt":"Con el poder de Khoros"},"localOverride":false},"User:user:60879":{"__typename":"User","id":"user:60879","uid":60879,"login":"Jmf","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2022-10-27T09:28:15.000-07:00","confirmEmailStatus":null,"registrationAccessLevel":null,"ssoRegistrationFields":[]},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-11.svg"},"rank":{"__ref":"Rank:rank:33"},"messagesCount":3,"kudosGivenCount":1,"kudosReceivedCount":0,"kudosWeight":1,"ssoId":null,"followersCount":null,"solutionsCount":0,"entityType":"USER","eventPath":"community:xjbgt85279/user:60879"},"ModerationData:moderation_data:127372":{"__typename":"ModerationData","id":"moderation_data:127372","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:127372":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:60879"},"id":"message:127372","revisionNum":1,"uid":127372,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:troubleshooting"},"parent":{"__ref":"ForumTopicMessage:message:127358"},"conversation":{"__ref":"Conversation:conversation:127358"},"subject":"Re: Wifi not connected to internet, daily","moderationData":{"__ref":"ModerationData:moderation_data:127372"},"body":"

Thanks valeriedoremi!

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"23","kudosSumWeight":0,"repliesCount":0,"postTime":"2022-10-29T14:26:44.000-07:00","lastPublishTime":"2022-10-29T14:26:44.000-07:00","metrics":{"__typename":"MessageMetrics","views":54},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:home-business-internet/community:xjbgt85279board:troubleshooting/message:127358/message:127372","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:127371":{"__typename":"ModerationData","id":"moderation_data:127371","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:127371":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:32530"},"id":"message:127371","revisionNum":1,"uid":127371,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:troubleshooting"},"parent":{"__ref":"ForumTopicMessage:message:127358"},"conversation":{"__ref":"Conversation:conversation:127358"},"subject":"Re: Wifi not connected to internet, daily","moderationData":{"__ref":"ModerationData:moderation_data:127371"},"body":"

Jmf wrote:
\t
We've had the round gray gateway for a year and it's been perfect. But within the last week or so we drop internet multiple times a day. Resetting/unplugging fixes it temporarily and then we lose it again. This is not an overheating problem as we lose internet when we are away and our house is at 66 degrees. And, when we're away there are no computers or phones using the gateway, only a blink camera system with two cameras. Nothing about our network environment has changed. Please fix this. We are in the 60007 zip code. Gracias.
\t

Hey JMF, this is just a community thread, fellow customers trying to help each other out. I posted this question to see if anyone else was having the same issue and found a solution. None of us on here have access to any of t-mobile's equipment or anything else to fix it for you. You might want to call customer service, as they won't see your request here. I'm going to have to do that myself.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"repliesCount":0,"postTime":"2022-10-29T11:01:22.000-07:00","lastPublishTime":"2022-10-29T11:01:22.000-07:00","metrics":{"__typename":"MessageMetrics","views":42},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:home-business-internet/community:xjbgt85279board:troubleshooting/message:127358/message:127371","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Rank:rank:25":{"__typename":"Rank","id":"rank:25","position":25,"name":"Bandwidth Buff","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:20683":{"__typename":"User","id":"user:20683","uid":20683,"login":"iTinkeralot","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2021-07-21T11:48:23.000-07:00","confirmEmailStatus":null,"registrationAccessLevel":null,"ssoRegistrationFields":[]},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/images/dS0yMDY4My00OTExaTVENTcxQjJGRDRBOTY0Mzk"},"rank":{"__ref":"Rank:rank:25"},"messagesCount":1249,"kudosGivenCount":20,"kudosReceivedCount":355,"kudosWeight":1,"ssoId":null,"followersCount":null,"solutionsCount":38,"entityType":"USER","eventPath":"community:xjbgt85279/user:20683"},"ModerationData:moderation_data:127370":{"__typename":"ModerationData","id":"moderation_data:127370","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:127370":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:20683"},"id":"message:127370","revisionNum":1,"uid":127370,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:troubleshooting"},"parent":{"__ref":"ForumTopicMessage:message:127358"},"conversation":{"__ref":"Conversation:conversation:127358"},"subject":"Re: Wifi not connected to internet, daily","moderationData":{"__ref":"ModerationData:moderation_data:127370"},"body":"

I have seen the DNS failing a couple of times with the T-Mobile gateway but the problem was some disruption where the servers that relay the DNS to the gateways just were not working. Probably not the DNS servers themselves. If you want to check out Cloud Flare. They have a free application and their DNS server is 1.1.1.1 and they have IPv6 as well. Plenty of documentation and they are also a major public DNS host. It is worth checking out their consumer services. cloudflare.com If you want serious DNS and the operation from the gateway goes south. Just change your clients to 1.1.1.1 and on you go.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":1,"repliesCount":0,"postTime":"2022-10-28T14:29:35.000-07:00","lastPublishTime":"2022-10-28T14:29:35.000-07:00","metrics":{"__typename":"MessageMetrics","views":66},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:home-business-internet/community:xjbgt85279board:troubleshooting/message:127358/message:127370","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:61742":{"__typename":"User","id":"user:61742","uid":61742,"login":"Prc","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2022-10-28T13:36:44.000-07:00","confirmEmailStatus":null,"registrationAccessLevel":null,"ssoRegistrationFields":[]},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-9.svg"},"rank":{"__ref":"Rank:rank:33"},"messagesCount":1,"kudosGivenCount":10,"kudosReceivedCount":1,"kudosWeight":1,"ssoId":null,"followersCount":null,"solutionsCount":0,"entityType":"USER","eventPath":"community:xjbgt85279/user:61742"},"ModerationData:moderation_data:127369":{"__typename":"ModerationData","id":"moderation_data:127369","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:127369":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:61742"},"id":"message:127369","revisionNum":1,"uid":127369,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:troubleshooting"},"parent":{"__ref":"ForumTopicMessage:message:127358"},"conversation":{"__ref":"Conversation:conversation:127358"},"subject":"Re: Wifi not connected to internet, daily","moderationData":{"__ref":"ModerationData:moderation_data:127369"},"body":"

JasperWa wrote:
\t
We're having the same issue. It started happening about 2 weeks ago. Sometome between 2 and 6 a.m. we lose the internet service. A power down or reboot of the modem from the app fixes it and we wake up to no internet. We're starting to think it's the modem.
\t

Same issue here

Not connected to internet message on devices

Getting to be quite the irritation.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"218","kudosSumWeight":1,"repliesCount":0,"postTime":"2022-10-28T13:38:46.000-07:00","lastPublishTime":"2022-10-28T13:38:46.000-07:00","metrics":{"__typename":"MessageMetrics","views":64},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:home-business-internet/community:xjbgt85279board:troubleshooting/message:127358/message:127369","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:61459":{"__typename":"User","id":"user:61459","uid":61459,"login":"TxTarHeel","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2022-10-28T09:27:32.000-07:00","confirmEmailStatus":null,"registrationAccessLevel":null,"ssoRegistrationFields":[]},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-8.svg"},"rank":{"__ref":"Rank:rank:33"},"messagesCount":1,"kudosGivenCount":5,"kudosReceivedCount":0,"kudosWeight":1,"ssoId":null,"followersCount":null,"solutionsCount":0,"entityType":"USER","eventPath":"community:xjbgt85279/user:61459"},"ModerationData:moderation_data:127368":{"__typename":"ModerationData","id":"moderation_data:127368","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:127368":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:61459"},"id":"message:127368","revisionNum":1,"uid":127368,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:troubleshooting"},"parent":{"__ref":"ForumTopicMessage:message:127358"},"conversation":{"__ref":"Conversation:conversation:127358"},"subject":"Re: Wifi not connected to internet, daily","moderationData":{"__ref":"ModerationData:moderation_data:127368"},"body":"

I've been having the same problem. Chatted with tech support and they completed some resets on their side, but the problem is still happening.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"144","kudosSumWeight":0,"repliesCount":0,"postTime":"2022-10-28T09:31:43.000-07:00","lastPublishTime":"2022-10-28T09:31:43.000-07:00","metrics":{"__typename":"MessageMetrics","views":44},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:home-business-internet/community:xjbgt85279board:troubleshooting/message:127358/message:127368","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:127367":{"__typename":"ModerationData","id":"moderation_data:127367","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:127367":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:60879"},"id":"message:127367","revisionNum":1,"uid":127367,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:troubleshooting"},"parent":{"__ref":"ForumTopicMessage:message:127358"},"conversation":{"__ref":"Conversation:conversation:127358"},"subject":"Re: Wifi not connected to internet, daily","moderationData":{"__ref":"ModerationData:moderation_data:127367"},"body":"

Thanks iTinkeralot for your thoughtful response. I'll pursue your suggestions. Any thoughts as to why dns resolution would suddenly become a problem? I'm away from home for a few days. Internet dropped this am (notification from blink cameras) at 2 am. Was back up by the time I woke up. Very strange.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"repliesCount":0,"postTime":"2022-10-28T08:59:24.000-07:00","lastPublishTime":"2022-10-28T08:59:24.000-07:00","metrics":{"__typename":"MessageMetrics","views":44},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:home-business-internet/community:xjbgt85279board:troubleshooting/message:127358/message:127367","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:60893":{"__typename":"User","id":"user:60893","uid":60893,"login":"JasperWa","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2022-10-27T07:29:56.000-07:00","confirmEmailStatus":null,"registrationAccessLevel":null,"ssoRegistrationFields":[]},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-7.svg"},"rank":{"__ref":"Rank:rank:32"},"messagesCount":4,"kudosGivenCount":0,"kudosReceivedCount":2,"kudosWeight":1,"ssoId":null,"followersCount":null,"solutionsCount":0,"entityType":"USER","eventPath":"community:xjbgt85279/user:60893"},"ModerationData:moderation_data:127366":{"__typename":"ModerationData","id":"moderation_data:127366","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:127366":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:60893"},"id":"message:127366","revisionNum":1,"uid":127366,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:troubleshooting"},"parent":{"__ref":"ForumTopicMessage:message:127358"},"conversation":{"__ref":"Conversation:conversation:127358"},"subject":"Re: Wifi not connected to internet, daily","moderationData":{"__ref":"ModerationData:moderation_data:127366"},"body":"

Router dropped connection at 2 a.m. and 5 a.m. We powered down the modem, waited 3 minutes and powered it back up. No internet connection!! In addition we were getting intermittent drops of internet service on our phones. Leads me to believe there's something wrong with the tower service.

Restarted the gateway from my computer and internet service was restored. Tech support called back as a follow up from yesterday's call. They're escalating our case to \"engineers\" or \"supervisors\". They suggested there's something wrong with the tower.

More to follow.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"218","kudosSumWeight":0,"repliesCount":0,"postTime":"2022-10-28T08:12:23.000-07:00","lastPublishTime":"2022-10-28T08:12:23.000-07:00","metrics":{"__typename":"MessageMetrics","views":57},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:home-business-internet/community:xjbgt85279board:troubleshooting/message:127358/message:127366","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:127365":{"__typename":"ModerationData","id":"moderation_data:127365","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:127365":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:20683"},"id":"message:127365","revisionNum":1,"uid":127365,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:troubleshooting"},"parent":{"__ref":"ForumTopicMessage:message:127358"},"conversation":{"__ref":"Conversation:conversation:127358"},"subject":"Re: Wifi not connected to internet, daily","moderationData":{"__ref":"ModerationData:moderation_data:127365"},"body":"

So if you can restart the gateway with the mobile application then the Wi-Fi is up and operational. Does the gateway drop the cellular signal or do the clients report no internet even though the gateway shows it is connected to the primary and secondary cellular signals? If it reports the cellular signals are there but clients report no internet that can be they do not obtain DNS resolution. In that case go into a client's IP address settings and add say 8.8.8.8 and 8.8.4.4 for google's public DNS servers instead of the gateway IP address. If the client then works it was an issue with DNS name resolution.
Some users have reported issues with the SIM card holders in the Arcadyan gateway and it seems some do not hold the SIM cards secure so the contacts might not be secure. Some users have had success with simply reseating the SIM into the holder. This does entail powering down the gateway first. The reason this might be related is that the SIM card retains the important information regarding the user's account services. A reboot might just be enough to make that part work again. It is hard to say for sure if that is the problem. The issue might be with some other problem with the gateway or with the tower/cell operation. Reseating the SIM card is a simple task and takes little time. Some users have made a shim of sorts or make sure the holder secures the SIM better for improved contact. If you search the community conversations for SIM you can review them and see if the boot fits or not.

We've had the round gray gateway for a year and it's been perfect. But within the last week or so we drop internet multiple times a day. Resetting/unplugging fixes it temporarily and then we lose it again. This is not an overheating problem as we lose internet when we are away and our house is at 66 degrees. And, when we're away there are no computers or phones using the gateway, only a blink camera system with two cameras. Nothing about our network environment has changed. Please fix this. We are in the 60007 zip code. Gracias.

They said to hook the power supply directly to the wall outlet as opposed to a power strip. They also \"refreshed\" the tower that we're hooked up to. They noted that there had been an equipment upgrade to the tower on 10/25. We'll see if if the internet connection drops tonight. Right now we're getting a decent signal and a speed test shows 650 MBps down and about 110 MBps up.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"213","kudosSumWeight":0,"repliesCount":0,"postTime":"2022-10-27T08:56:10.000-07:00","lastPublishTime":"2022-10-27T08:56:10.000-07:00","metrics":{"__typename":"MessageMetrics","views":54},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:home-business-internet/community:xjbgt85279board:troubleshooting/message:127358/message:127363","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"CachedAsset:text:en_US-components/messages/EscalatedMessageBanner-1737568389000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/EscalatedMessageBanner-1737568389000","value":{"escalationMessage":"Escalated to Salesforce by {username} on {date}","viewDetails":"Ver detalles","modalTitle":"Case Details","escalatedBy":"Escalated by: ","escalatedOn":"Escalated on: ","caseNumber":"Case Number: ","status":"Status: ","lastUpdateDate":"Last Update: ","automaticEscalation":"automatic escalation","anonymous":"Anónimo"},"localOverride":false},"CachedAsset:text:en_US-components/users/UserLink-1737568389000":{"__typename":"CachedAsset","id":"text:en_US-components/users/UserLink-1737568389000","value":{"authorName":"View Profile: {author}","anonymous":"Anónimo"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/users/UserRank-1737568389000":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/users/UserRank-1737568389000","value":{"rankName":"{rankName}","userRank":"Author rank {rankName}"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageTime-1737568389000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageTime-1737568389000","value":{"postTime":"Published: {time}","lastPublishTime":"Last Update: {time}","conversation.lastPostingActivityTime":"Last posting activity time: {time}","conversation.lastPostTime":"Last post time: {time}","moderationData.rejectTime":"Rejected time: {time}"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageSubject-1737568389000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageSubject-1737568389000","value":{"noSubject":"(no subject)"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageBody-1737568389000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageBody-1737568389000","value":{"showMessageBody":"Mostrar más","mentionsErrorTitle":"{mentionsType, select, board {Board} user {User} message {Message} other {}} No Longer Available","mentionsErrorMessage":"The {mentionsType} you are trying to view has been removed from the community.","videoProcessing":"Video is being processed. Inténtalo de nuevo en unos minutos.","bannerTitle":"Video provider requires cookies to play the video. Accept to continue or {url} it directly on the provider's site.","buttonTitle":"Aceptar","urlText":"watch"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageCustomFields-1737568389000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageCustomFields-1737568389000","value":{"CustomField.default.label":"Value of {name}"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageReplyButton-1737568389000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageReplyButton-1737568389000","value":{"repliesCount":"{count}","title":"Responder","title@board:BLOG@message:root":"Comentario","title@board:TKB@message:root":"Comentario","title@board:IDEA@message:root":"Comentario","title@board:OCCASION@message:root":"Comentario"},"localOverride":false},"CachedAsset:text:en_US-components/messages/AcceptedSolutionButton-1737568389000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/AcceptedSolutionButton-1737568389000","value":{"accept":"Mark as Solution","accepted":"Marked as Solution","errorHeader":"Error!","errorAdd":"There was an error marking as solution.","errorRemove":"There was an error unmarking as solution.","solved":"Solved"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/common/Pager/PagerLoadMorePreviousNextLinkable-1737568389000":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/common/Pager/PagerLoadMorePreviousNextLinkable-1737568389000","value":{"loadMore":"Mostrar más"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageView/MessageViewInline-1737568389000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageView/MessageViewInline-1737568389000","value":{"bylineAuthor":"{bylineAuthor}","bylineBoard":"{bylineBoard}","anonymous":"Anónimo","place":"Place {bylineBoard}","gotoParent":"Go to parent {name}"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/common/Pager/PagerLoadMore-1737568389000":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/common/Pager/PagerLoadMore-1737568389000","value":{"loadMore":"Mostrar más"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/users/UserAvatar-1737568389000":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/users/UserAvatar-1737568389000","value":{"altText":"{login}'s avatar","altTextGeneric":"User's avatar"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/ranks/UserRankLabel-1737568389000":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/ranks/UserRankLabel-1737568389000","value":{"altTitle":"Icon for {rankName} rank"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/nodes/NodeIcon-1737568389000":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/nodes/NodeIcon-1737568389000","value":{"contentType":"Content Type {style, select, FORUM {Forum} BLOG {Blog} TKB {Knowledge Base} IDEA {Ideas} OCCASION {Events} other {}} icon"},"localOverride":false},"CachedAsset:text:en_US-components/tags/TagView/TagViewChip-1737568389000":{"__typename":"CachedAsset","id":"text:en_US-components/tags/TagView/TagViewChip-1737568389000","value":{"tagLabelName":"Tag name {tagName}"},"localOverride":false}}}},"page":"/forums/ForumMessagePage/ForumMessagePage","query":{"boardId":"troubleshooting","messageSubject":"wifi-not-connected-to-internet-daily","messageId":"127358"},"buildId":"iHd8opzRZP7af64pN6cm5","assetPrefix":"https://es.t-mobile.com/community","runtimeConfig":{"assetPrefix":"https://es.t-mobile.com/community","buildInformationVisible":false,"logLevelApp":"info","logLevelMetrics":"info","openTelemetryClientEnabled":false,"openTelemetryConfigName":"tmobileusa","openTelemetryServiceVersion":"24.11.0","openTelemetryUniverse":"prod","openTelemetryCollector":"http://localhost:4318","openTelemetryRouteChangeAllowedTime":"5000","apolloDevToolsEnabled":false},"isFallback":false,"isExperimentalCompile":false,"dynamicIds":["./components/seo/QAPageSchema/QAPageSchema.tsx","./components/customComponent/CustomComponent/CustomComponent.tsx","./components/community/Navbar/NavbarWidget.tsx","./components/community/Breadcrumb/BreadcrumbWidget.tsx","./components/messages/TopicWithThreadedReplyListWidget/TopicWithThreadedReplyListWidget.tsx","./components/nodes/NodeActionButtonWidget/NodeActionButtonWidget.tsx","./components/messages/RelatedContentWidget/RelatedContentWidget.tsx","./components/messages/MessageListForNodeByRecentActivityWidget/MessageListForNodeByRecentActivityWidget.tsx","./components/community/FooterWidget/FooterWidget.tsx","./components/messages/MessageView/MessageViewStandard/MessageViewStandard.tsx","./components/messages/ThreadedReplyList/ThreadedReplyList.tsx","./components/community/KhorosLogo/KhorosLogo.tsx","../shared/client/components/common/List/UnstyledList/UnstyledList.tsx","./components/messages/MessageView/MessageView.tsx","../shared/client/components/common/Pager/PagerLoadMorePreviousNextLinkable/PagerLoadMorePreviousNextLinkable.tsx","./components/messages/MessageView/MessageViewInline/MessageViewInline.tsx","../shared/client/components/common/List/ListGroup/ListGroup.tsx","../shared/client/components/common/Pager/PagerLoadMore/PagerLoadMore.tsx","../shared/client/components/common/List/UnwrappedList/UnwrappedList.tsx","./components/tags/TagView/TagView.tsx","./components/tags/TagView/TagViewChip/TagViewChip.tsx"],"appGip":true,"scriptLoader":[]}