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3 Topics
Unusable Virtual MasterCard
Hi, T-Mobile Community; I am frustrated beyond imagination and this is my last stop before heading towards the Better Business Bureau. I am unable to get any answers and at this point in time, I'm out a nice chunk of money. I cannot access the funds on my 'Virtual MasterCard' that I received as a rebate for paying off my phone and joining T-Mobile. I was told to contact the company (NorthLane) and provided a phone number (just a phone tree, no chance of reaching a human being) and a website where I left a message and no one has gotten back to me. I need to be able to get the funds off the 'virtual MasterCard' and back to my bank from where I paid off my phone. My bank will only take PHYSICAL cards, not virtual. I'm left with a large debt (that I'm paying interest on, btw) and no way to access the funds promised me. I cannot find any number, team or body at T-Mobile that I can speak with to elevate this issue and I'm afraid I have made a terrible mistake leaving my previous carrier for T-Mobile. Is there anyone out there who can point me in the right direction of someone I can discuss this with?!?Solved6.3KViews1like13Comentarios
Unable to Activate Virtual Mastercard
I received my text message with my Virtual Mastercard number. I am unable to access the balance, but I couldn't remember if I actually activated. I can neither activate it nor check the balance - I keep getting an error that it's invalid. Please help! ThanksSolved1.9KViews0likes9Comentarios