windows 10

2 Topics

Windows laptop can't find T-Mobile Home Internet network... but all other devices can
Just set up my gateway…working fine for the most part, but it doesn't appear in the list of available networks on my Windows 10 laptop. Phone, tablet, another laptop elsewhere in the house…the network shows up just fine on all those devices. Any idea what would cause this? TIA!
justrick1701
Hace 4 años Place Troubleshooting
54KViews
6likes
82Comentarios
Web site won't let me add a payment method
I can't add a new credit card to my account when using the web site from a desktop computer with Firefox for Windows (v62.0). After logging in, I select Profile, then click Edit next to Manage Payment Options. I briefly see a Visa logo and Edit/Remove links for my current credit card, however the page immediately refreshes and takes me back to the main account overview page. So, from the overview page, I tried selecting the REFILL ACCOUNT button in the My Account Status section. That takes me to a page with options to Fund Your Account. There I clicked Use A Credit Card. Same thing. I briefly see a page with some credit card information and it immediately refreshes and takes me back to the account overview page. Finally, I clicked on View/Edit for the Auto-Pay Settings on the account overview page. Same thing... auto-refresh back to the beginning. It seems that this is happening because I'm a pre-paid customer. I'm at a loss to understand why they would prevent pre-paid users from managing their payment options online, forcing us to call Customer Service. I tried starting a chat session from the web site, and the support rep said "sorry, I can't help you with pre-paid account, you'll have to call them." What a waste of my time. Very frustrating, to say the least.
Solved
geezer6174957
Hace 7 años Place Accounts & Services
5.4KViews
0likes
12Comentarios