Forum Discussion

cobb's avatar
cobb
Newbie Caller
4 years ago

returning phone

I’m upgrading my old phone. I’ve received the new phone. What are the exact things I need to do to my old phone before I sent it in?
  • gramps28's avatar
    gramps28
    4 years ago

    Factory reset and remove the sim from the old phone. You may have to return the charger but like the previous poster stated Tmobile should of sent you a checklist.

    I would also take multiple pictures of the condition of the phone in case you need to dispute the trade in value.

Retiredandgolfi's avatar
Retiredandgolfi
Transmission Trainee
4 years ago
Copiar enlaceReportar

You should have received and email with a link to the return authorization.  There is a checklist.  Are you turning in an iphone or android phone?

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I'm upgrading my old phone. I've received the new phone. What are the exact things I need to do to my old phone before I sent it in?

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You should have received and email with a link to the return authorization.  There is a checklist.  Are you turning in an iphone or android phone?

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You should have received and email with a link to the return authorization.  There is a checklist.  Are you turning in an iphone or android phone?

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Factory reset and remove the sim from the old phone. You may have to return the charger but like the previous poster stated Tmobile should of sent you a checklist.

I would also take multiple pictures of the condition of the phone in case you need to dispute the trade in value.

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