Forum Discussion

cobb's avatar
cobb
Newbie Caller
4 years ago

returning phone

I’m upgrading my old phone. I’ve received the new phone. What are the exact things I need to do to my old phone before I sent it in?
  • gramps28's avatar
    gramps28
    4 years ago

    Factory reset and remove the sim from the old phone. You may have to return the charger but like the previous poster stated Tmobile should of sent you a checklist.

    I would also take multiple pictures of the condition of the phone in case you need to dispute the trade in value.

drnewcomb's avatar
drnewcomb
Fiber Fanatic
4 years ago
Copiar enlaceReportar

Get a receipt showing you handed it over. At the post office, don't drop it in the box. Go to the counter and get a receipt showing the tracking number. Follow the delivery and record the date it was delivered. This way, when the warehouse misplaces it (and they generally will), you have proof it's in their hands.

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I'm upgrading my old phone. I've received the new phone. What are the exact things I need to do to my old phone before I sent it in?

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I'm upgrading my old phone. I've received the new phone. What are the exact things I need to do to my old phone before I sent it in?

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Get a receipt showing you handed it over. At the post office, don't drop it in the box. Go to the counter and get a receipt showing the tracking number. Follow the delivery and record the date it was delivered. This way, when the warehouse misplaces it (and they generally will), you have proof it's in their hands.

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Get a receipt showing you handed it over. At the post office, don't drop it in the box. Go to the counter and get a receipt showing the tracking number. Follow the delivery and record the date it was delivered. This way, when the warehouse misplaces it (and they generally will), you have proof it's in their hands.

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Factory reset and remove the sim from the old phone. You may have to return the charger but like the previous poster stated Tmobile should of sent you a checklist.

I would also take multiple pictures of the condition of the phone in case you need to dispute the trade in value.

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