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robotjellyfish's avatar
robotjellyfish
Network Novice
Hace 11 meses

T-Mobile branded phone won't connect to Excess Telecom SIM. It only works on Wi-fi.

I was given a Cat S62 T-Mobile device and it will not connect to the mobile network. It works with Wi-fi only. I have an ACP SIM card provided by Excess Telecom whom uses the T-Mobile network although T-Mobile app doesn't seem to recognize the phone number. The SIM card works in other devices and the device is reading the SIM but refuses to connect to it. I have configured the APN, reset network settings, and factory reset the device many times to no avail. I have tried several apps to get details on the SIM issue and it says the phone number and that its t-mobile but also says "network name: no connection" and "sim state: disconnected". The card works in every other phone and no other card will work in this device either. The device says "unlocked" in the settings but when I press it, it says "analyzing" and then says to restart to apply the unlock. It does this everytime I press it so I don't know if it is unlocked or not but considering Excess Telecom uses the T-Mobile network it should work anyway. Unless T-Mobile doesn't recognize Excess Telecom for there seems to be no information regarding their affiliation.

I know that the previous owner of the device claimed that it didn't always have this issue so it doesn't seem to be an issue involving Cat or Bullitt Mobile for the hardware. I know it isn't Excess Telecom because the SIM works just fine in every other device. Those devices are unlocked though. This one says it is but remains T-Mobile branded.

I cannot seem to get any help from T-Mobile because they don't recognize my 10 digit phone number from Excess Telecom as theirs. The default APN settings in every single phone I put this card in says T-Mobile though. And All the SIM apps say T-Mobile too. On the T-Mobile website it says ACP is provided through MetroPCS and Assurance Wireless. Nothing about Excess Telecom using their service.

So does anyone know whats up with Excess Telecom and their T-Mobile SIM cards that T-Mobile doesn't recognize?

Or does anyone know anything about the Cat S62 device?

??

Programa de Descuento para Internet
cat s62
catphone
Excess Telec
ayuda
no network connection
tarjeta sim
t-mobile
wifi
  • HeavenM's avatar
    HeavenM
    Administrador de la comunidad
    Hace 10 meses

    Hola @robotjellyfish Have you been able to get your Cat S26 working with that Excess Telecom SIM card? Restarting the phone and working on the network settings you mentioned is a great start for troubleshooting. 

    Other things I would recommend are

    • trying a manual network selection to try and force the phone onto the Excess Telecom/T-Mobile network. Sometimes this is just the push it needs. 
    • Master reset the phone. It can be a bit of a process to back-up your information, so nothing is lost, but it is possible that starting from a clean slate with the Excess Telecom SIM inserted will help ensure that the phone is reading all the info from the SIM card instead of saved settings. 

    Hope this helps! 

  • robotjellyfish's avatar
    robotjellyfish
    Network Novice
    Hace 11 meses

    I checked the IMEI and it says

    No podemos confirmar que este dispositivo esté desbloqueado. Please contact the original wireless carrier for information about the device's status.

    T-Mobile IS the original wireless carrier though. How do I contact them without an account since my Excess Telecom phone number isn't recognized by T-Mobile?