Forum Discussion
Why is my bill so expensive?
When not logged into T-Mobile's website, it shows that the Essentials plan is $27/mo, which is the exact plan that I have, yet, my bill comes out to over twice that amount. My phone is fully paid off as of March where my bill was over $90, then it dropped to $64-something once it was paid off.
I tried to speak directly with T-Mobile about this since most big companies have a virtual assistant on their website for ease-of-access but apparently T-Mobile does not.
Attached is a photo on T-Mobile’s website showing that the Essentials plan is $27/mo, and a photo showing what I’m being charged for it.
The $27 per line rate is when you sign up for 4 lines for a total of $105 per month. On your bill, you only show one line and if that is correct, then your are billing billed just for one line at $60 instead of $105 for 4 lines. Single line prices are:
Essentials - $60
Magenta - $70
Magenta Max - $85
TMobile is geared toward family plan customers. You can see cheaper single line plans on TMobile's Metro service.
So sorry for the mix up, but that 27.00 a month only applies if you get 4 lines. It states it right above the section that says "call to learn more".
There is an option for 25.00 a month on the prepaid side since you own your device. The only downside is that it does not include unlimited data
