Forum Discussion
Printer issue
Now that I have TMobile as my ISP, my printer needs to be connected to this new network. I have a testpage that instructs me to see if MAC address filtering is enableda and/or to add the MAC addresss...
@4Gina, forget about the MAC filtering. That page comes up when you can't connect to the wireless. Here's what to try.
Your problem is pretty common among T-Mobile Internet users. This usually fixes the problem.
Try adding a new WiFi network for the printer. Launch the T-Mobile phone app and tap the Network tab on the bottom, then the "+" button on the lower right. Create a new 2.4 GHz WiFi network with a unique name (SSID), just for your printer, e.g. MyNetwork2. Make sure the WPA type is WPA/WPA2. This is different from your main network which, by default, is WPA2/WPA3. Now, scroll down the page of your new network and also make sure that the Hidden switch is set to Off. Scroll down to the Save button, tap it, and your gateway will reboot.
Now, go to your printer and clear out all of the information you have entered for your printer’s setup and then recreate your wireless connection to the new network you just created.
For some reason, I cannot see a Network tab anywhere, whether on the T-Mobile app on my phone or my laptop. The only options I have are Home, Account, Bill, Shop, More. I've tried searching for 'Network' in all of these options to no avail. Very frustrating.
My printer worked great on my T-Mobile internet until about a week ago. Now just frustrating attempts. Any solution to this would be greatly appreciated. ¡Gracias!
