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Kparker's avatar
Kparker
Newbie Caller
4 years ago

SyncUp kids pairing with Phone App

I recently bought a SyncUP Kids and when we first turned on the watch it gave the option to pair with app but didn’t pair and now doesn’t have the option. Is there a trick to pair the watch?
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boscoc's avatar
boscoc
Newbie Caller
4 years ago
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Shnaka wrote:

Second watch wouldn't sync. At one point the watch stopped giving the sync screen. Customer support said to go to settings (swipe down), then watch info and then scroll down to software info. Tap on that writing 8 times (yes just on the letters, it's random but works) and you will get a new menu with "restore factory settings".

Awesome!  Called 611 and there’s a TWO HOUR WAIT for a callback.

Needed to figure out a way to factory reset, since there's no info on the TMo website.  Very poorly supported device in terms of self-serve information.

Hopefully it will pair right this time (last time, the watch thought it was paired, but the app didn’t).

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Is there a trick to pair the watch? ","body@stringLength":"197","rawBody":"

I recently bought a SyncUP Kids and when we first turned on the watch it gave the option to pair with app but didn't pair and now doesn't have the option. Is there a trick to pair the watch?

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I recently bought a SyncUP Kids and when we first turned on the watch it gave the option to pair with app but didn't pair and now doesn't have the option. Is there a trick to pair the watch?

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Shnaka wrote:
\t

Second watch wouldn't sync. At one point the watch stopped giving the sync screen. Customer support said to go to settings (swipe down), then watch info and then scroll down to software info. Tap on that writing 8 times (yes just on the letters, it's random but works) and you will get a new menu with \"restore factory settings\".

\t

Awesome!  Called 611 and there’s a TWO HOUR WAIT for a callback.

Needed to figure out a way to factory reset, since there's no info on the TMo website.  Very poorly supported device in terms of self-serve information.

Hopefully it will pair right this time (last time, the watch thought it was paired, but the app didn’t).

","body@stringLength":"791","rawBody":"
Shnaka wrote:
\t

Second watch wouldn't sync. At one point the watch stopped giving the sync screen. Customer support said to go to settings (swipe down), then watch info and then scroll down to software info. Tap on that writing 8 times (yes just on the letters, it's random but works) and you will get a new menu with \"restore factory settings\".

\t

Awesome!  Called 611 and there’s a TWO HOUR WAIT for a callback.

Needed to figure out a way to factory reset, since there's no info on the TMo website.  Very poorly supported device in terms of self-serve information.

Hopefully it will pair right this time (last time, the watch thought it was paired, but the app didn’t).

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