User Profile
boscoc
Newbie Caller
Joined 6 years ago
User Widgets
Contribuciones
Re: SyncUp kids pairing with Phone App
swany4287 wrote: Worked after speaking with technical support. Some SIMs and IMEI numbers were linked incorrectly. It's busy today due to Christmas but once i reached tech support, the fixed it within 10 minutes. Same here. Wait time was 2 hours, but my callback came within 30 minutes. IMEI was verified, rep made some change, pairing worked immediately. He wanted me to unpair so we could do it again to make sure it worked, and I said FORGET THAT, cut and run when it was working. Kid is happy now, Merry Christmas everyone!4Visto1like0ComentariosRe: SyncUp kids pairing with Phone App
Shnaka wrote: Second watch wouldn'tsync. At one point the watch stopped giving the sync screen. Customer support said to go to settings (swipe down), thenwatch info and then scroll down to software info. Tap on that writing 8 times (yes just on the letters, it's random but works) and you will get a new menu with "restore factory settings". Awesome! Called 611 and there's a TWO HOUR WAIT for a callback. Needed to figure out a way to factory reset, since there's no info on the TMo website. Very poorly supported device in terms of self-serve information. Hopefully it will pair right this time (last time, the watch thought it was paired, but the app didn't).3Visto1like0Comentarios