Forum Discussion
Arcadyan KVD21
I've had the Arcadyan for just over a week now. Wondering if this is normal. After it's been on for a couple of days, the display lights up with my signal strength and seems to be locked up. The buttons on the unit don't function. What I also noticed is that when I access the web interface, I do not have the option to separate SSIDs. This has happened twice. I should add that my internet connection is still active and download and upload speed is working. The first time this happened, I tried to reboot the device. That resulted in no 5G connection, only LTE. Then I used a paper clip and reset the gateway. That fixed it, but now two days later, and it appears to be stuck again. Only this time, I'm leaving it since everything is working as far as the internet goes. I have a Linksys router attached to the gateway in bridge mode. My devices are all attached to the Linksys Wi-fi. The Arc is also broadcasting Wi-fi but it doesn't seem to be interfering. So, any others out there having this issue. Or is this extra Wi-fi signals causing the problem?
I agree it is new & improvements take time. I was hopeful that the Arcadyan router would be a nice step up but not yet. The Nokia I have is working actually pretty well and is stable so I don't have any plans to change the equation for now. Hopefully engineering can work out the bugs and optimize the software for the router soon. If more customers report the same problem then they should be able to run it down.
Correction, Linksys is in AP mode.
I have the Nokia router not the Arcadyan but if the management interface is similar you can get into admin level and then go to each of the WIFI bands. If it has the setting "Enable SSID" then disable this and you should not have the respective WIFI radio operating. If there is no traffic on the WIFI channels on the Arcadyan and you only join to the Linksys WIFI it is probably not going to impact the traffic. The LED signal strength bars really only provide a general idea of signal strength so they are not that informative. If you use the web interface to determine the signal strength of the primary and secondary cellular signals you will have a much better knowledge of what is taking place. If it behaves similar to the Nokia you might try a rotation of the router 5-10 degrees clockwise or counter clockwise to try to improve the signal strength for the 5G channel. With the Nokia is is possible to rotate the router as such and improve the signal strength and quality several - dBm. If you have the SINR/SNR >=20 dBm that is best. Signal quality is really important to improve performance. If you have better signal quality there should be fewer issues with packet damage that would lead to retransmissions. There are plenty of resources on the web to better understand how the cellular metrics reflect how the signals are.
It might be helpful to contact T-Mobile support and ask them about the behavior. You don't seem to be disturbed by the bandwidth you are receiving so I can only speculate that it does provide a reasonable level of service. That does not seem "normal" to me but it might just be a bug in the firmware for the router that only impacts the LED readout.
Arcadyan Web interface has very little for options. Can't turn off Wi-fi. The only option available is to separate the 2.4 and 5 Ghz bands, SSIDs and Passwords. You cannot shut them down. Today, I reset my Linksys to router mode and then unplugged the Arc for about 4 minutes. When I powered it back up, everything started working as expected. Speed test showed excellent up and down speeds. My ping might just be a bit slower.
DennyC,
Well, that does not sound like a forward step with the Arcadyan router over the Nokia. If it does not provide basic metrics for the cellular connections that is not positive news to me. To think I was disappointed that the Nokia would not report the ARP table for the connected clients. Hum… the lack of basic support tools with the router software is the wrong direction. Sure some users will not understand the more advanced reporting but ignorance is not bliss. No visibility to cellular operation or very limited, & limited or no visibility to local LAN operation with the router is lame. I guess T-Mobile does not want users to know what is going on but rather have them take a leap of faith and trust them to know. Not a positive move.
iTinkeralot,
I think things will improve with future firmware updates. At least I as well as many others out there hope so. This gateway is fairly new.
iTinkeralot wrote:
I have the Nokia router not the Arcadyan but if the management interface is similar you can get into admin level and then go to each of the WIFI bands. If it has the setting "Enable SSID" then disable this and you should not have the respective WIFI radio operating. If there is no traffic on the WIFI channels on the Arcadyan and you only join to the Linksys WIFI it is probably not going to impact the traffic. The LED signal strength bars really only provide a general idea of signal strength so they are not that informative. If you use the web interface to determine the signal strength of the primary and secondary cellular signals you will have a much better knowledge of what is taking place. If it behaves similar to the Nokia you might try a rotation of the router 5-10 degrees clockwise or counter clockwise to try to improve the signal strength for the 5G channel. With the Nokia is is possible to rotate the router as such and improve the signal strength and quality several - dBm. If you have the SINR/SNR >=20 dBm that is best. Signal quality is really important to improve performance. If you have better signal quality there should be fewer issues with packet damage that would lead to retransmissions. There are plenty of resources on the web to better understand how the cellular metrics reflect how the signals are.
It might be helpful to contact T-Mobile support and ask them about the behavior. You don't seem to be disturbed by the bandwidth you are receiving so I can only speculate that it does provide a reasonable level of service. That does not seem "normal" to me but it might just be a bug in the firmware for the router that only impacts the LED readout.
No way to enable SSID or to change settings on the gateway they are fixed as far as i can tell also interface does not allow you to access anything inside the gateway
