Forum Discussion
T-Mobile Home Internet Community
I joined the T-Mobile Home Internet Community in early March and received a couple of emails asking for feedback which I gave but recently when I click on the link from the email Norton puts up an er...
Hey folks! I talked to some of our Insights teams about the Home Internet Community. This is a legit program that we use to gather feedback by engaging directly with customers. It is only available by invitation and participants are selected randomly.
We appreciate everyone being on guard against phishing threats. That is why I wanted to talk to our peeps and make them aware of what you all see and how you feel. I am glad that I was able to confirm 100% that the T-Mobile Home Internet Community is a T-Mobile owned thing and safe to use.
All opinions are appreciated and valued, so if you didn’t get an invite to join that community, please continue to ask your questions, spread your knowledge, and share your experiences with us in this amazing Support Community.
MaryGoRound wrote:Oh my gosh, ya'll are making me very nervous. I'm wondering if someone has hacked my TMOBILE account because I have a pending order for multiple lines to start in September of 2023 which I did not place. I live alone with 2 cats and they're not getting cell phones, I'm a dog person!
Wow! I have never seen new lines start that far in the future, but that does mean there are options to prevent it from happening. First and foremost, I recommend you change your password for the T-Mobile website. You can change the email it is linked to also, but I don't think that is necessary. Changing the password for that email would be a good idea, though. Once you have the account info updated, reach out to our care team to talk about the order. While it is in a pending status, it can be cancelled so you don't have to worry about charges on your card or T-Mobile account. They can also double check that there are no authorized users on your account that would have access to add lines or devices.
