Forum Discussion
Lied to about promotion
On December 4, 2022, I went to my local T-mobile store looking for promotion deals to see if I could get a trade-in upgrade for my wife's phone. After talking to one of the employees about their cur...
IT IS A LIE! if is not in the written paperwork, it is not true.
PROMOTIONS to close the sale, and then sorry it does not apply!
happened to me! went to Boynton Beach store on Hypoluxo and got my free phone. She gave me promotions and my bill was going to be incredible! I was happy. That night I signed up for the visa card and the promotion. The I was informed I did not qualify. I dialed 611 and they assured me that it was an error and they had corrected it my home internet would go down to $40.00 from $55.00.
When I got my bill more than 14 days later I see that nothing was true. She even raised my home internet to $65.00. Customer service kept supporting the lies till today I was told even the phone is not covered in the benefits. Who is stealing here? I will give you a free phone but it is not in writing…. NO PROMOTION IS IN WRITTING BEWARE! I am tuning off and if I need to pay the phone so be it! LIARS
