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dpcole72
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T-Mobile Home Internet shows 4 bars but keeps dropping signal
Hi. The last month or so, a problem is occurring - the gateway/modem shows 4 bars and has been sitting there for well over two years now. Randomly, I keep getting disconnected from a game server, remote sessions halt, streaming audio stutters, everything. I also have phone calls (from Samsung S22 Ultra) disconnect on me if the phone is using wifi mode for phone calls. If I disable wifi on the phone, phone calls still remain stable. At least for now. I sometimes still have issues with audio stuttering in regular 5G mode, and even testing a game server I got booted off with an error citing connection loss. Whatever it is, the loss is brief since connection comes back quickly. Speedtest shows low ping and low jitter, which surprised me. I logged into the Admin console. Is there an option to switch from 5G mode to 4G, just to rule out some possible causes of this? That sounds dumb since I have 4 bars on the modem and 5 on my phone (which generally connects to the modem's built-in wifi.) I haven't tested disabling 5G on the phone, but with 5 bars this really seems odd. Why would the phone show more bars and stronger signal strength when it's the smallerof the two devices? I turned the modem ("silver can" in shape) off and unplugged it for 30 minutes. I'd heard this forces a firmware check and upgrade. This did not make a difference. I keep a small fan running by the air inlet on the modem to help prevent overheating. That hasn't helped either. The built-in battery also seems to waver in percentage; always going from 65 to 78%. It used to read 100% in the past. I think that's a separate issue. I am having no power outage issues.Solved4.1KViews2likes20ComentariosRe: Weird test message notification from app this AM
Or devices? It probably is testing, though I'm wondering how many got multiple notifications and if any of those had the little blue icon with up arrow in it next to it. It's very small, but one I've not seen before. I've not seen from the expected documented sources, though I spent 5 minutes looking. Maybe they are testing a new feature.10Visto1like0ComentariosRe: Weird test message notification from app this AM
Thanks for the quick response. It may be completely benign due to internal product testing and they accidentally hadn't disabled global messaging. I saw this once with another product support software, a long time ago, and for them it was a test. Or it may be a spoof. Might be worth contacting TMobile directly through official phone numbers?9Visto1like0ComentariosWeird test message notification from app this AM
Hi! This AM I received two weird test messages from the TMobile app. The first read "test" for the subject then "test' for the message. On an old device, I saw a second test message come in as well - same subject and text but also had a little blue folder with black up arrow inside it. Is this happening to anyone else?3.1KViews1like16ComentariosRe: Are Galaxy watches carrier-locked?
Thanks forthe info. I'll go by the call rep as my phone should be unlocked. The app I've tried to avoid, but looked it up just to check anyway and got confused as to why it would say "locked, call support". Per website info, my watch would qualify. El dispositivo debe haber estado activo en la red T-Mobile por al menos 40 días en la línea que solicita el desbloqueo. If thedevice was financed or leased through T-Mobile then all payments must be satisfied and the device must be paid in full.25Visto1like0Comentarios