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We’ve created a help guide for those needing help with redeeming the offer. Possible Errors Please enter valid (phone number, email, etc.) Double check the entry to make sure it’s the one you set up originally. Check for spelling and other missing info. Code previously redeemed It’s likely you’ve already redeemed the offer. Head to the MLB.TV sign-in page. If you’re still unable to redeem the offer, Contact Us and our Tech Care team can escalate this issue. Safari cannot open the page because the address is invalid iOS devices need to download the MLB.TV app on their device through the App Store while redeeming the offer. Other Issues Follow these steps to resolve other issues with MLB.TV Uninstall/Reinstall the MLB.TV app. \t Make sure you have a connection to the internet via data connection or Wi-Fi\t Follow the Internet and data issues for more help. \t Use the options on our Contact Us page for further help Comment below with questions, suggestions, and other issues not listed on this article. 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It’s been this way for two days now, and I have done everything I can possibly think of to try and fix it. I’ve turned airplane mode and cellular data on and off (and given them time to disconnect and reconnect the cellular data), I’ve restarted my phone multiple times (and given it time to reconnect to everything), reset the network settings, taken the SIM card out and then put it back in, and also left it alone last night to see if it would fix itself, but it still won’t work. I consistently have two bars of service, and had two bars of service regularly before it started doing this, as well, and it also says T-Mobile LTE in the top right hand corner like it normally does. If you don’t try to get on anything that requires data, the phone seems perfectly normal, but it started doing this out of nowhere. I’m on the same plan as my siblings and parents, and their phones are all working perfectly fine (and they are not connected to Wi-Fi). I am currently connected to our Wi-Fi, which is the reason I can type this out, but our Wi-Fi is not nearly as fast as my cellular data normally is, and it constantly kicks me off of things, which is why I’d like to get this fixed as soon as possible. I was just wondering if anyone had any suggestions other than a factory reset or going to a T-Mobile location in order to have it looked at. ¡Gracias! ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"1594","kudosSumWeight":2,"repliesCount":16,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:118462":{"__typename":"Conversation","id":"conversation:118462","topic":{"__typename":"ForumTopicMessage","uid":118462},"lastPostingActivityTime":"2024-06-02T10:37:30.000-07:00","solved":false},"Forum:board:troubleshooting":{"__typename":"Forum","id":"board:troubleshooting","displayId":"troubleshooting","nodeType":"board","conversationStyle":"FORUM","title":"Solución de problemas","shortTitle":"Solución de problemas","parent":{"__ref":"Category:category:home-business-internet"}},"User:user:36592":{"__typename":"User","uid":36592,"login":"Dvoid","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-12.svg"},"id":"user:36592"},"ForumTopicMessage:message:118462":{"__typename":"ForumTopicMessage","subject":"T-Mobile Hotspot Usage Bug with Tidal Streaming","conversation":{"__ref":"Conversation:conversation:118462"},"id":"message:118462","revisionNum":1,"uid":118462,"depth":0,"board":{"__ref":"Forum:board:troubleshooting"},"author":{"__ref":"User:user:36592"},"metrics":{"__typename":"MessageMetrics","views":176},"postTime":"2024-06-02T10:37:30.000-07:00","lastPublishTime":"2024-06-02T10:37:30.000-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I have been having issues with Tidal streaming on my Samsung S24 since February ‘24. I have determined that the data that Tidal is using to stream music is being recognized as \"hotspot data\" by T-Mobile. Each carrier billing cycle the T-Mobile system sends me a message stating I have hit my hotspot data cap. At that time Tidal becomes extremely slow and encounters buffering issues. All of my other applications work perfectly fine, I have unlimited data with my T-Mobile plan (Magenta Max55+), but for some reason, Tidal is using hotspot data or its data usage is being miscategorized as hotspot data. On my phone hotspot data usage reported is 0GB month over month. I never use my hotspot. Something weird is going on here, I am not sure if it is on the Tidal side in how it requests data or on the T-Mobile. I need help in having this issue investigated and escalated to the appropriate parties (Either at Tidal, T-Mobile, or maybe even Samsung). I have attempted to inform T-Mobile but they their phone support seems ill-equipped to handle uncommon technical problems. I am not sure if this will ever be resolved. I suppose in T-mobiles eyes this would be like a “P4” priority. Unless there is some security risk involved I doubt they will care. Here are links showing other customers have experienced similar problems: https://community.t-mobile.com/accounts-services-4/t-mobile-shows-hotspot-data-usage-when-it-is-disabled-in-my-phone-settings-47603https://community.t-mobile.com/plans-features-and-billing-46/why-is-tidal-data-being-recognize-as-hotspot-data-50869?postid=223600#post223600 ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"1661","kudosSumWeight":0,"repliesCount":0,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:135555":{"__typename":"Conversation","id":"conversation:135555","topic":{"__typename":"ForumTopicMessage","uid":135555},"lastPostingActivityTime":"2024-05-30T18:54:46.000-07:00","solved":false},"Forum:board:plans-services":{"__typename":"Forum","id":"board:plans-services","displayId":"plans-services","nodeType":"board","conversationStyle":"FORUM","title":"Planes y servicios","shortTitle":"Planes y servicios","parent":{"__ref":"Category:category:prepaid"}},"User:user:43744":{"__typename":"User","uid":43744,"login":"Stan_Chesalin","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-6.svg"},"id":"user:43744"},"ForumTopicMessage:message:135555":{"__typename":"ForumTopicMessage","subject":"T-Mobile left the whole family without PAID mobile services","conversation":{"__ref":"Conversation:conversation:135555"},"id":"message:135555","revisionNum":1,"uid":135555,"depth":0,"board":{"__ref":"Forum:board:plans-services"},"author":{"__ref":"User:user:43744"},"metrics":{"__typename":"MessageMetrics","views":237},"postTime":"2024-05-23T13:55:45.000-07:00","lastPublishTime":"2024-05-23T13:55:45.000-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I've been a TM customer for almost 2 years, but TM left me and my family without any mobile services at all. A few days ago I paid 70$ as automatic payment for 2 lines, and the paid period was supposed to be 05/22 - 06/22. Yesterday I decided to upgrade my plan and chose the unlimited one for both lines. TM portal suggested me to pay additional $10 as the difference between the plan costs and offered me to do it by my credit card, which I did. After that, both my lines are dead: I cannot call, text, or use the Internet. Nothing works: when I try to call any number, the TM operator says that my balance is too low. However, the TM prepaid portal shows that both my lines are active and working properly. ~10 times tried to reach the support team via chat. No one tried to help, when they realized that my account is prepaid, they recommended to CALL the prepaid support. I called and only on the 2nd attempt they created a ticket for the support team and mentioned that resolving the ticket could take 72 hours (or more). My family is affected, my work is affected. Dear T-Mobile, why should I stay without paid (SIC!!!) services and no one from the support team cares about it? Nothing is getting better for more than 30 hours. 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