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I live 80 feet from the TMobile cell in an urban area. I've had repeated loss of signal and buffering since Dec '24. I recently replaced the Gateway (to hell) and still suffer from the same issues. And after pointing the Gateway directly at the cell tower by tech insisting this will resolve signal issues. Anyone stating they haven't had issues must be a paid employee of T-MOBILE posting to keep their job or bucking for promotion to store assistant manager. 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Will 𝙲ash App refund me if I was scammed? Revealed!!","conversation":{"__ref":"Conversation:conversation:191562"},"id":"message:191562","revisionNum":1,"uid":191562,"depth":0,"board":{"__ref":"Forum:board:syncup-iot"},"author":{"__ref":"User:user:215460"},"metrics":{"__typename":"MessageMetrics","views":8},"postTime":"2025-04-20T10:39:04.691-07:00","lastPublishTime":"2025-04-20T10:39:04.691-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" 𝕮ash App usually doesn't offer refunds for scams , as most payments are instant and final. However, if the transaction was unauthorized, you can dispute it through 𝕮ash App Support. Report the scam immediately, and also contact your bank if linked. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"252","kudosSumWeight":0,"repliesCount":0,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:191557":{"__typename":"Conversation","id":"conversation:191557","topic":{"__typename":"ForumTopicMessage","uid":191557},"lastPostingActivityTime":"2025-04-20T07:03:54.188-07:00","solved":false},"User:user:215432":{"__typename":"User","uid":215432,"login":"rmasn","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":{"__typename":"Rank","name":"Visitor","color":null,"rankStyle":"TEXT"},"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-11.svg"},"id":"user:215432"},"ForumTopicMessage:message:191557":{"__typename":"ForumTopicMessage","subject":"Syncup kids watch 2 not texting","conversation":{"__ref":"Conversation:conversation:191557"},"id":"message:191557","revisionNum":1,"uid":191557,"depth":0,"board":{"__ref":"Forum:board:syncup-iot"},"author":{"__ref":"User:user:215432"},"metrics":{"__typename":"MessageMetrics","views":11},"postTime":"2025-04-20T07:03:54.188-07:00","lastPublishTime":"2025-04-20T07:03:54.188-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Just got this watch for my son this week, and immediately after pairing it won't send any text messages including the 'Help' function. Outgoing and incoming calls are fine, and incoming texts too but the responses are not received by the contacts. Tmobile tells me this is a known issue with no resolution. Anyone else having similar issues? 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I have a camera that will not connect to 5ghz. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"127","kudosSumWeight":1,"repliesCount":4,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:191547":{"__typename":"Conversation","id":"conversation:191547","topic":{"__typename":"ForumTopicMessage","uid":191547},"lastPostingActivityTime":"2025-04-20T01:31:39.731-07:00","solved":false},"Forum:board:coverage-signal":{"__typename":"Forum","id":"board:coverage-signal","displayId":"coverage-signal","nodeType":"board","conversationStyle":"FORUM","title":"Coverage & Signal","shortTitle":"Coverage & Signal","parent":{"__ref":"Category:category:network-coverage"}},"User:user:215399":{"__typename":"User","uid":215399,"login":"keato","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":{"__typename":"Rank","name":"Visitor","color":null,"rankStyle":"TEXT"},"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-6.svg"},"id":"user:215399"},"ForumTopicMessage:message:191547":{"__typename":"ForumTopicMessage","subject":"Need phone service","conversation":{"__ref":"Conversation:conversation:191547"},"id":"message:191547","revisionNum":1,"uid":191547,"depth":0,"board":{"__ref":"Forum:board:coverage-signal"},"author":{"__ref":"User:user:215399"},"metrics":{"__typename":"MessageMetrics","views":21},"postTime":"2025-04-19T20:03:52.421-07:00","lastPublishTime":"2025-04-19T20:03:52.421-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hey im trying to get service on my device ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"51","kudosSumWeight":0,"repliesCount":1,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:181286":{"__typename":"Conversation","id":"conversation:181286","topic":{"__typename":"ForumTopicMessage","uid":181286},"lastPostingActivityTime":"2025-04-19T21:33:55.996-07:00","solved":false},"User:user:205484":{"__typename":"User","uid":205484,"login":"tmobiler","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":{"__typename":"Rank","name":"Roaming Rookie","color":"333333","rankStyle":"TEXT"},"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-2.svg"},"id":"user:205484"},"ForumTopicMessage:message:181286":{"__typename":"ForumTopicMessage","subject":"Magenta Military plan ( new rate increase)?","conversation":{"__ref":"Conversation:conversation:181286"},"id":"message:181286","revisionNum":1,"uid":181286,"depth":0,"board":{"__ref":"Forum:board:coverage-signal"},"author":{"__ref":"User:user:205484"},"metrics":{"__typename":"MessageMetrics","views":644},"postTime":"2025-03-14T23:27:30.820-07:00","lastPublishTime":"2025-03-14T23:27:30.820-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" They raised my watch rate by $2 few months ago from $10 to $12. Now got a text saying they will increase my rate by $5 a line for my 3 voice lines. I didn't want the increase so I offered to cancel one of my voice line to save $15 rate increase on my plan. I was paying $102 a month for 3 voice lines and one watch line including tax. Due to new rate increase warning, I just switched to the GO5G MILITARY for 2 voice lines and one watch line for $102 a month including tax. Later I looked at PRICE LOCK terms and it shows Military Plan as the ones that qualifies with price lock guarantee. Did Tmobile deceive me? Shouldn't my original MAGENTA MILITARY PLAN be PRICE LOCKED without increase? Thanks ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"736","kudosSumWeight":0,"repliesCount":3,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:30929":{"__typename":"Conversation","id":"conversation:30929","topic":{"__typename":"ForumTopicMessage","uid":30929},"lastPostingActivityTime":"2025-04-19T19:44:10.933-07:00","solved":true},"Forum:board:accounts-services":{"__typename":"Forum","id":"board:accounts-services","displayId":"accounts-services","nodeType":"board","conversationStyle":"FORUM","title":"Accounts & Services","shortTitle":"Accounts & Services","parent":{"__ref":"Category:category:postpaid"}},"User:user:150145":{"__typename":"User","uid":150145,"login":"aagenor15","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":{"__typename":"Rank","name":"Newbie Caller","color":"333333","rankStyle":"TEXT"},"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-6.svg"},"id":"user:150145"},"ForumTopicMessage:message:30929":{"__typename":"ForumTopicMessage","subject":"Unable to Set Primary Account Holder","conversation":{"__ref":"Conversation:conversation:30929"},"id":"message:30929","revisionNum":1,"uid":30929,"depth":0,"board":{"__ref":"Forum:board:accounts-services"},"author":{"__ref":"User:user:150145"},"metrics":{"__typename":"MessageMetrics","views":8521},"postTime":"2019-04-25T02:41:50.000-07:00","lastPublishTime":"2019-04-25T02:41:50.000-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I switched to T-Mobile last year in November. I bought my phone outright and ported my number over. I have discounts available through my employer but had to wait 120 days before I could convert my account. Also had to wait to set up DIGITS so I could use cellular on my Apple Watch. No big deal. Maybe a month or a month and a half ago, I was finally able to set up the cellular feature for my watch and then I converted consumer account to an ANR (Dealer Account). When it converted I got a notification saying there is no assigned primary account holder. Mind you, I’m the only user in the account. I contacted support. They couldn’t seem to understand my issue and it wasn’t resolved. A few minutes after I ended that call. Another rep called and tried to assist me. They were able to verify I am the primary account holder. The notification went away after signed out, deleted the T-Mobile app, re-downloaded it and signed it. Fantastic. That was a week or two ago. Today, I was trying to price adding a cellular iPad to my plan. For starters, any time I want to buy a device it prompts me to call customer service. What is this, QVC in 2002? No. I’d like to buy a device online and pay whatever I have to pay and have it shipped to my home or pick it up in store. Besides, calling and ordering something comes with a $30 Service fee. When I tried to activate cellular service on my watch the first time they told me it would cost $50. I waited and got three months free. Anyway. I discovered a different web portal, manage.my.t-mobile.com. You can make changes to your account and ship through there as well. Well, when I try to shop, the first thing I see is ”only primary account holders can add a line”. Mind you, again, I’m the only person on this plan. On the normal site if you go to *Profile->Line Settings-> Permissions* you can select your primary account holder. But for me, that’s not option. I can only assume it’s because IM THE ONLY PERSON ON MY PLAN. i kept asking the support rep I spoke with if the issue has anything to do with the fact that I have a special dealer account. She neither confirmed or denied that. She passed me on to a technical support rep who submitted a ticket to engineering who I know I’ll never hear from. And I get it. These people helping you over the phone aren’t really trained to solve the issue. They just read a script. I work at Apple. I deal with the poor expectations they set with customers every day. What I think it boils down to, is T-Mobile needs to address their app and website. They are both terrible. Especially the app. You can’t do anything besides pay your bill honestly. If you want to add a line it prompts you to call customer support. If I do it on a computer, I’m not a primary account holder. Every time I log in, it resets the type of phone I have. I have a 128GB iPhone XR. Sometimes it says black. Sometimes it says blue. Sometimes it says white. So anyway, I’m gonna log in to Dealer account portal when I get to work tomorrow to see if there’s something I need to do there in order to add lines to my account and verify I’m the primary account holder. On the phone they said everything looks fine on their end. So I don’t know what’s real anymore. So sorry for the long schpeel. But I’m trying to be as descriptive as possible. Has anyone else ever had this issue? 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