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After waiting for customer service the guy Dale said he couldn't find my account even after giving him the last 4 of social.  I've been a customer 16+ years! Asked for supervisor  waited and she said she can't see account only name and phone #.  They freely take my money each month but don't really exist. Any others find the same thing happening? Suggestions?  We pretty much have considered to jump ship as the \"supervisor\" was not equipped to solve problem and had no concern about issue. Frustrating! 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This is absolutely awful! I did what I was supposed to do, and now I'm being punished because some incompetent employees either lost of stole the phone from the warehouse.  If anyone has had this problem and been able to get it resolved, please share your experience and what you may have done. 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I had problems with security in the past so I can’t understand why I am asked for a pin that’s supposed was already accepting through their automated system.  Does anyone know of a cell phone provider that actually protects their customers information?  Time to leave T-mobile between this and promotions that don’t get applied. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"983","kudosSumWeight":0,"repliesCount":0,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:172963":{"__typename":"Conversation","id":"conversation:172963","topic":{"__typename":"ForumTopicMessage","uid":172963},"lastPostingActivityTime":"2025-02-20T11:48:51.813-08:00","solved":false},"User:user:198127":{"__typename":"User","uid":198127,"login":"Zrider03","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":{"__typename":"Rank","name":"Visitor","color":null,"rankStyle":"TEXT"},"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-11.svg"},"id":"user:198127"},"ForumTopicMessage:message:172963":{"__typename":"ForumTopicMessage","subject":"Trade in agreement?","conversation":{"__ref":"Conversation:conversation:172963"},"id":"message:172963","revisionNum":1,"uid":172963,"depth":0,"board":{"__ref":"Forum:board:accounts-services"},"author":{"__ref":"User:user:198127"},"metrics":{"__typename":"MessageMetrics","views":21},"postTime":"2025-02-20T11:29:51.559-08:00","lastPublishTime":"2025-02-20T11:29:51.559-08:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" When the S25+ came out, I traded in my S9+ and was told I'd get a $500 dollar trade in value.  But after sending the phone in (Worked, screen not cracked, etc), I only got a $25 dollar credit to my account?  Anyone else had this happen? ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"248","kudosSumWeight":0,"repliesCount":1,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:169492":{"__typename":"Conversation","id":"conversation:169492","topic":{"__typename":"ForumTopicMessage","uid":169492},"lastPostingActivityTime":"2025-02-20T10:28:40.526-08:00","solved":true},"Forum:board:coverage-signal":{"__typename":"Forum","id":"board:coverage-signal","displayId":"coverage-signal","nodeType":"board","conversationStyle":"FORUM","title":"Coverage & Signal","shortTitle":"Coverage & Signal","parent":{"__ref":"Category:category:network-coverage"}},"User:user:18190":{"__typename":"User","uid":18190,"login":"mr_l84","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":{"__typename":"Rank","name":"LTE Learner","color":"333333","rankStyle":"TEXT"},"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-3.svg"},"id":"user:18190"},"ForumTopicMessage:message:169492":{"__typename":"ForumTopicMessage","subject":"I want Starlink, so... Moto G Power 2024?","conversation":{"__ref":"Conversation:conversation:169492"},"id":"message:169492","revisionNum":1,"uid":169492,"depth":0,"board":{"__ref":"Forum:board:coverage-signal"},"author":{"__ref":"User:user:18190"},"metrics":{"__typename":"MessageMetrics","views":196},"postTime":"2025-02-14T20:56:22.581-08:00","lastPublishTime":"2025-02-14T20:56:22.581-08:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" So my Pixel 4a apparently isn't satellite compatible. I've always thought that satellite connectivity, even if it's just SMS, would be worth it to me. It's the kind of feature I'd pay for. So, I guess my main question is, what phone to get? For me, it's hard finding a phone I like. I don't really like my Pixel. It works, but I miss my FM radio. And from Youtube videos scrolling through the apps, it looks like the Motorola Moto G and G Power 2024 have FM radio, 3.5mm headphone jack, SD card slot, all the things I'd like to have, personally. Well, except AM and weather stations and amateur radio bands and other types of radio reception. But that's just me. But would the Moto G 2024 work with Satellite? Would this be my dream phone? I personally don't care if it has a good camera. A bright screen for outdoors would be nice, and loud speakers and a good mic too. But I guess I can't have everything. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"913","kudosSumWeight":0,"repliesCount":10,"readOnly":true,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:169874":{"__typename":"Conversation","id":"conversation:169874","topic":{"__typename":"ForumTopicMessage","uid":169874},"lastPostingActivityTime":"2025-02-20T10:13:07.142-08:00","solved":false},"User:user:196453":{"__typename":"User","uid":196453,"login":"RF_Stefanie","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":{"__typename":"Rank","name":"Network Novice","color":"333333","rankStyle":"TEXT"},"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-1.svg"},"id":"user:196453"},"ForumTopicMessage:message:169874":{"__typename":"ForumTopicMessage","subject":"5G SAGECOM GATEWAY - DISABLING WIFI","conversation":{"__ref":"Conversation:conversation:169874"},"id":"message:169874","revisionNum":1,"uid":169874,"depth":0,"board":{"__ref":"Forum:board:gateways-devices"},"author":{"__ref":"User:user:196453"},"metrics":{"__typename":"MessageMetrics","views":85},"postTime":"2025-02-17T19:14:07.513-08:00","lastPublishTime":"2025-02-17T19:14:07.513-08:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" For the past two years, I have disabled(TURNED OFF COMPLETELY) both the 2.4 and 5 GHz Wifi bands and only use the ethernet port on this router. This is what I want and had working ! I currently have a SAGECOM Model FAST 5688W Gateway Router only after recently replacing the previous one which TMobile chose to replace after my recent complaint about not being able to disable both WIFI bands. I was told by the REP that I would be able to disable WIFI using the T-Life app. This is not true. I also spoke to a level 2 tech and they lead me through a series of dead ends. I have disabled(Shut OFF) the 2.4 GHz band using the HINT Control app in the band management tab BUT I am unable to turn off the 5GHz band as it states \"UNABLE TO DISABLE 5GHz\" I have tried to disable this using a direct ethernet connection from my Android to the router. Still have the same challenge. So, What has changed on this router that is NOW preventing me from disabling both Wifi bands ? I just want ethernet connectivity out of this router, period. No WIFI  ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"1051","kudosSumWeight":0,"repliesCount":3,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:165206":{"__typename":"Conversation","id":"conversation:165206","topic":{"__typename":"ForumTopicMessage","uid":165206},"lastPostingActivityTime":"2025-02-20T09:13:38.619-08:00","solved":false},"User:user:187199":{"__typename":"User","uid":187199,"login":"TeflonJohn69","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":{"__typename":"Rank","name":"Newbie Caller","color":"333333","rankStyle":"TEXT"},"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-1.svg"},"id":"user:187199"},"ForumTopicMessage:message:165206":{"__typename":"ForumTopicMessage","subject":"Not Happy there is NO True Admin Page","conversation":{"__ref":"Conversation:conversation:165206"},"id":"message:165206","revisionNum":1,"uid":165206,"depth":0,"board":{"__ref":"Forum:board:gateways-devices"},"author":{"__ref":"User:user:187199"},"metrics":{"__typename":"MessageMetrics","views":215},"postTime":"2025-01-27T07:26:54.945-08:00","lastPublishTime":"2025-01-27T07:26:54.945-08:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I understand T-Mobile is trying to incorporate everything into 1 application, like the T-Mobile Life application.  I do not however like the fact that there is NO Administration Page any longer for my Statistics and Admin Controls of my Internet Connection.  Not being able to look at Network Logs and having those extra options is really annoying.  Most regular people don't even know the admin page even exists nor do they have any use for it.  ITs like myself however do have a need for it, especially getting DDOS, Brute Force and MITM Attacks consistently.  I hope TMO gives us back that extra vision and control to our Internet. 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