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I wanted them to send me my original contract and they said they didn’t have it wow f——d up ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"804","kudosSumWeight":0,"repliesCount":0,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:11376":{"__typename":"Conversation","id":"conversation:11376","topic":{"__typename":"ForumTopicMessage","uid":11376},"lastPostingActivityTime":"2025-02-20T16:47:17.288-08:00","solved":false},"User:user:135877":{"__typename":"User","uid":135877,"login":"Coachiek","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":{"__typename":"Rank","name":"Network Novice","color":"333333","rankStyle":"TEXT"},"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-4.svg"},"id":"user:135877"},"ForumTopicMessage:message:11376":{"__typename":"ForumTopicMessage","subject":"customer retention?","conversation":{"__ref":"Conversation:conversation:11376"},"id":"message:11376","revisionNum":1,"uid":11376,"depth":0,"board":{"__ref":"Forum:board:accounts-services"},"author":{"__ref":"User:user:135877"},"metrics":{"__typename":"MessageMetrics","views":3616},"postTime":"2022-10-12T11:14:58.000-07:00","lastPublishTime":"2022-10-12T11:14:58.000-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Called yesterday to inquire about a new phone and trying to buy it with no payments. After waiting for customer service the guy Dale said he couldn't find my account even after giving him the last 4 of social. I've been a customer 16+ years! Asked for supervisor waited and she said she can't see account only name and phone #. They freely take my money each month but don't really exist. Any others find the same thing happening? Suggestions? We pretty much have considered to jump ship as the \"supervisor\" was not equipped to solve problem and had no concern about issue. Frustrating! 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Thank you. Bill Arnold tucsonbil ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"187","kudosSumWeight":0,"repliesCount":3,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:161911":{"__typename":"Conversation","id":"conversation:161911","topic":{"__typename":"ForumTopicMessage","uid":161911},"lastPostingActivityTime":"2025-02-20T14:22:50.625-08:00","solved":false},"User:user:180367":{"__typename":"User","uid":180367,"login":"aredfern22","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":{"__typename":"Rank","name":"Roaming Rookie","color":"333333","rankStyle":"TEXT"},"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-2.svg"},"id":"user:180367"},"ForumTopicMessage:message:161911":{"__typename":"ForumTopicMessage","subject":"Returning phone not found at t-mobile warehouse","conversation":{"__ref":"Conversation:conversation:161911"},"id":"message:161911","revisionNum":1,"uid":161911,"depth":0,"board":{"__ref":"Forum:board:apple"},"author":{"__ref":"User:user:180367"},"metrics":{"__typename":"MessageMetrics","views":240},"postTime":"2024-12-31T11:17:43.318-08:00","lastPublishTime":"2024-12-31T11:17:43.318-08:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Has anyone had the same experience as me with getting a new phone, and then returning the old one to get a promo, just to be told that it wasn't scanned in @ the t-mobile warehouse, even though I have UPS tracking and proof of delivery? They show the package was received via tracking but that the phone wasn't scanned in so they're not going to honor my promotion. This is absolutely awful! I did what I was supposed to do, and now I'm being punished because some incompetent employees either lost of stole the phone from the warehouse. If anyone has had this problem and been able to get it resolved, please share your experience and what you may have done. I'm not having any luck, but instead being stuck with a $1,000 bill for a phone. 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My account was messed with because someone overheard me providing my pin to an agent, and when they send you a temporary pin you have to expose your social security number to a stranger as and additional step. My bank doesn’t require me give my debit card pin verbally and when I provide it through their automated system. So why does T-Mobile repeatedly ask me to divulge a pin that’s supposed to be secret and putting my data and security at risk? I had problems with security in the past so I can’t understand why I am asked for a pin that’s supposed was already accepting through their automated system. Does anyone know of a cell phone provider that actually protects their customers information? Time to leave T-mobile between this and promotions that don’t get applied. 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