Forum Discussion
Anyway to appeal this?
We were told at the store when we switched to T-Mobile that we qualified (or rather our plan qualified) for a bonus (reward) of two pre-paid virtual Mastercards. The sum quoted was a great bonus and we even bought new phones. Now the virtual cards have been denied (see below). I'm so annoyed I'm thinking of paying off the phones and switching to another service. Is there a way to appeal the Rewards determination before doing this?
Seguimiento de recompensas
Tu solicitud fue denegada. Este es el motivo:
-
Ineligible rate plan or feature
Información de la promoción
Promotion Number: xxxxx
Descripción de la promoción: Promoción n.º 3 de cambio de 2022
Período de la promoción: 5/19/2022 - 7/11/2022
Información del cliente
ID de rastreo: xxxxxx
Fecha de solicitud: 6/26/2022
Información de recompensa
Tipo de recompensa: Tarjeta virtual prepagada
Estado: Rechazado
Submit it again. I've read a lot of post like yours that were denied the first time.
I also suggest contacting TMobile support using messenger on one of their social media accounts like Facebook or Twitter they also are a higher tier of support.
Thanks! It's hard to get through via the phone and I didn't see an email option. I didn't think of FB messenger. Good to know.
