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Whatchugondo's avatar
Whatchugondo
Newbie Caller
2 years ago

New TLife app

The new TLife app is not working, I deleted and reinstalled and a circle keeps going around saying, authenticating. Anyone else have this problem?  Talked with a T-mobile Tech and they said, yes we a...
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t-mobile tuesdays
  • wadeo100's avatar
    wadeo100
    4 years ago

    Unfortunately, the Alcatel LINKZONE 2 will only work on T-Mobile’s network because AT&T has not approved this particular device for use on AT&T’s network. I know this because AT&T does not have that device on its list of approved devices. Also, when I checked the IMEI number of my Alcatel LINKZONE 2 with Cricket Wireless (a service provider owned by AT&T and that uses AT&T’s towers), the results stated that my device is incompatible.

jakecentric's avatar
jakecentric
Newbie Caller
2 years ago
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Br889 wrote:

My T Life app is not working. After opening up the app it keeps giving me an error message telling me there is a glitch in the system we are working on it please try again later. Everything was working fine on my old phone until I upgraded to the new Samsung Galaxy s24 Ultra then I'm starting to have that problem I called T-Mobile explain to them three times about this problem did the troubleshoot method I installed the app reinstalled it logged back in that didn't do anything. It's pissing me off. And today it's still not working. I tried on a it's on a different phone which is the iPhone 14 plus on my same account and it works just fine I don't know that could be a SIM card issue or what.

 

And then it gives me a different error message tells me your number is not eligible I don't know what's talking about.🤬

This is exactly what is happening to me. Customer Service has been worthless

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Anyone else have this problem?  Talked with a T-mobile Tech and they said, yes we a...","body@stringLength":"250","rawBody":"

The new TLife app is not working, I deleted and reinstalled and a circle keeps going around saying, authenticating. Anyone else have this problem?  Talked with a T-mobile Tech and they said, yes we are having problems with the app. HELP🤬

","kudosSumWeight":4,"postTime":"2024-02-08T17:17:14.000-08:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjQuMTF8Mi4xfG98MTB8X05WX3wx","node":{"__typename":"Tag","id":"tag:app","text":"aplic.","time":"2022-01-09T22:16:40.000-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjQuMTF8Mi4xfG98MTB8X05WX3wy","node":{"__typename":"Tag","id":"tag:t-mobile tuesdays","text":"t-mobile tuesdays","time":"2022-01-11T10:31:13.000-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:122486_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":7627},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"

The new TLife app is not working, I deleted and reinstalled and a circle keeps going around saying, authenticating. Anyone else have this problem?  Talked with a T-mobile Tech and they said, yes we are having problems with the app. HELP🤬

"},"Conversation:conversation:122486":{"__typename":"Conversation","id":"conversation:122486","solved":true,"topic":{"__ref":"ForumTopicMessage:message:122486"},"lastPostingActivityTime":"2025-01-09T10:10:44.500-08:00","lastPostTime":"2025-01-09T10:10:44.500-08:00","unreadReplyCount":14,"isSubscribed":false},"ModerationData:moderation_data:122486":{"__typename":"ModerationData","id":"moderation_data:122486","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:122486_1":{"__typename":"Revision","id":"revision:122486_1","lastEditTime":"2024-02-08T17:17:14.000-08:00"},"ForumReplyMessage:message:122497":{"__typename":"ForumReplyMessage","id":"message:122497","conversation":{"__ref":"Conversation:conversation:122486"},"author":{"__ref":"User:user:4853"},"revisionNum":1,"uid":122497,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:troubleshooting"},"subject":"Re: New TLife app","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:122497"},"parent":{"__ref":"ForumTopicMessage:message:122486"},"body":"
Br889 wrote:
\t

My T Life app is not working. After opening up the app it keeps giving me an error message telling me there is a glitch in the system we are working on it please try again later. Everything was working fine on my old phone until I upgraded to the new Samsung Galaxy s24 Ultra then I'm starting to have that problem I called T-Mobile explain to them three times about this problem did the troubleshoot method I installed the app reinstalled it logged back in that didn't do anything. It's pissing me off. And today it's still not working. I tried on a it's on a different phone which is the iPhone 14 plus on my same account and it works just fine I don't know that could be a SIM card issue or what.

\t

 

\t

And then it gives me a different error message tells me your number is not eligible I don't know what's talking about.🤬

\t

This is exactly what is happening to me. Customer Service has been worthless

","body@stringLength":"1029","rawBody":"
Br889 wrote:
\t

My T Life app is not working. After opening up the app it keeps giving me an error message telling me there is a glitch in the system we are working on it please try again later. Everything was working fine on my old phone until I upgraded to the new Samsung Galaxy s24 Ultra then I'm starting to have that problem I called T-Mobile explain to them three times about this problem did the troubleshoot method I installed the app reinstalled it logged back in that didn't do anything. It's pissing me off. And today it's still not working. I tried on a it's on a different phone which is the iPhone 14 plus on my same account and it works just fine I don't know that could be a SIM card issue or what.

\t

 

\t

And then it gives me a different error message tells me your number is not eligible I don't know what's talking about.🤬

\t

This is exactly what is happening to me. Customer Service has been worthless

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I figured out that if I turn off my VPN before opening the T Life app, it'll work. So irritating though. I don't want to have to take those extra steps just to open a stupid app when I don't even use any of it except the offers. I don't have kids for the other part of it. 

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