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TMareLiars
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Joined 3 years ago
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Re: I was promised a third line for free and didn't receive it.
I, like several people here, have had the same problem of T-Mobile in store reps LYING. December 2021, We went in to get two lines on the Magenta 55+ plan, the two girls in the store told us we could get the 3rd line for free, so because of that offer we took and brought our daughter on the plan. She had an old Verizon plan that was well prices, but of course free is better! Our first bill came and there was a $40 charge for the 3rd line, so we called and they gave a credit told us it would be fixed. The second month comes, and it's a $35 charge for the line, so call again and they credit us. The thirdbill comes and there's ANOTHER charge for the 3rd line. We call 611 and that rep tells me that the promotion we were offered did not exist….OK well why was it sold to us if it doesn't exist?!? He said that he found a different option and that he would get his manager's approval and it would all be fixed. He would follow up with me to let me know it was done.We thought it was done. NOPE! We get our next bill and there's a charge for $40 again for the 3rd line! I call back and the person tells me that the approval for the promotion correction was denied. We never got a call back so we call and spoke with a manager and she said that since it was denied that there's nothing she can do. We filed a BBB complaint and unfortunately due to my granddaughters birth and complications I could not reply before the closed the complaint. Here was their response: To Whom It May Concern: T-Mobile USA, Inc. ("T-Mobile") is in receipt of your correspondence dated March 14, 2022, regarding the above-referenced account. T-Mobile regrets any concern Ms. *** has regarding T-Mobile's free line promotions. Records reflect that on December 23, 2021, Ms. ***** activated three lines of service on the Magenta 55+ rate plan at a monthly cost of $80.00 for the first two lines of service and $40.00 for the third line of service. As Ms. **** subscribes to AutoPay, she also receives a $5.00 per line credit each month, reducing her service cost to $105.00 including tax each month. Between December 17, 2021, and January 5, 2022, T-Mobile ran the 2021 Line On Us P17 and the 2021 Line On Us P18 promotion where existing customers with three months of tenure (activated before September 17, 2021) who had two lines of service on the Magenta 55+ rate plan, could add two lines to their account and receive one at no cost, or with the later promotion, customers who had one line of service activated before September 17, 2021, could add two lines of service and receive one free. Regrettably, as Ms. ****' account was not activated prior to before September 17, 2021, these promotions do not qualify. However, as a one-time courtesy, T-Mobile provided Ms. **** account with a grandfathered rate plan, the One Plan Unlimited 55+ at a monthly cost of $70.00 including tax before AutoPay, with the third line's monthly cost at $35.00 before AutoPay, reducing the monthly recurring charges to $90.00 including tax with the AutoPay discount. We regret any inconvenience to Ms. ****. Based upon the above, we respectfully request that this matter against T-Mobile be closed. Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 425-689-3435. Very truly yours, T-MOBILE USA, INC. Juan Chavez Executive Response WE have now filed a complaint with the Attorney General of AZ. This is not OK to target elderly people with this scam and I am not going to stand for it. SHAME ON T-MOBILE!!!! I used to love their company which why we switchedback and now I will not recommendthem to anyone.1Ver0likes0Comentarios