Forum Discussion

awack's avatar
awack
Network Novice
10 months ago

my bill

I want to know why my bill has gone up from 149.00 to 225.42 a month?!
t-mobile
  • Answer_Man's avatar
    Answer_Man
    3 years ago

    After weeks of working with T-Mobile to resolve the issue, their answer is the “feature” has been moved to the Scam Shield app:

    Hi Xxxxxxx, Thanks for reaching out to T-Force and sorry to see you've had ongoing issues with Enhanced Caller Information feature. I was having a difficult time finding really any information on our side for that feature- and believe i found out why, which would also appear why it's not working for you.

    Enhanced Caller Information (ECI) was actually rebranded to Verified Business Calls (VBC) and this rebranding was right around a year ago. With the rebranding to VBC, this feature can be located and managed within the Scam Shield App by following the instruction below.

    Open the Scam Shield app. Tap Settings. Tap Verified Business Calls. Click toggle to turn on. If contact permissions are not enabled, click Go to Settings to allow permissions and click Got it. Toggle will be magenta color to indicate VBC is turned on.

    Additionally, VBC is pre-enabled on some Android devices. If it is a pre enabled feature, you can mange it via your on-device settings below.

    Open the native dialer app. Tap Settings. Tap Verified Business Calls. Click toggle to turn on. ^XxxxxXxxxxxxxx

Brendizzzy's avatar
Brendizzzy
Roaming Rookie
10 months ago
Copiar enlaceReportar

Many things can cause a bill increase. Have you changed your rate plan in the last 60 days? Have you done an upgrade in the last 60 days? Did you have auto pay and remove it? Was your auto pay set up with a debit or credit card? Recently T-mobile stopped giving discounts to accounts who used a credit card for auto pay. If you don't understand your bill you can always call 611 or visit your nearest store and has for a bill summary 

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I want to know why my bill has gone up from 149.00 to 225.42 a month?!

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I want to know why my bill has gone up from 149.00 to 225.42 a month?!

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Many things can cause a bill increase. Have you changed your rate plan in the last 60 days? Have you done an upgrade in the last 60 days? Did you have auto pay and remove it? Was your auto pay set up with a debit or credit card? Recently T-mobile stopped giving discounts to accounts who used a credit card for auto pay. If you don't understand your bill you can always call 611 or visit your nearest store and has for a bill summary 

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Many things can cause a bill increase. Have you changed your rate plan in the last 60 days? Have you done an upgrade in the last 60 days? Did you have auto pay and remove it? Was your auto pay set up with a debit or credit card? Recently T-mobile stopped giving discounts to accounts who used a credit card for auto pay. If you don't understand your bill you can always call 611 or visit your nearest store and has for a bill summary 

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