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jmcclub's avatar
jmcclub
Network Novice
2 years ago

Apple TV+ and Magenta 55+ Max

I have Magenta 55+ Max which includes Apple TV+ 'for free'.  I have been having trouble logging into it.  I  was told last night by Technical Support that it is only for T-Mobile customers to use on Apple Devices.  Below is the terms from the T-Mobile website about Apple TV+.  No where does it say it will not work on other devices.  Has anyone else experienced not being able to use it on appletv.com on a smart tv? 

Apple TV+ ahora incluido con Magenta® MAX.

Haz streaming de series y películas Apple Originals galardonadas, sin anuncios, y comparte con hasta cinco miembros de la familia en la misma cuenta, sin costo adicional.

Reciba Apple TV+ (valorado en hasta $4.99 al mes) mientras mantenga una línea Magenta Max elegible al corriente. Válido solamente para Apple TV+ en Estados Unidos. Complete la inscripción con Apple en la app Apple TV; requiere una cuenta de iTunes/Apple Media Services. Se aplican términos y la Política de privacidad de Apple; los términos correspondientes están disponibles en https://www.apple.com/legal/internet-services/itunes/us/terms.html. Para mayores de 13. Una sola oferta por cuenta; puede demorar 1 a 2 ciclos de facturación. Apple TV+ es una marca comercial registrada de Apple Inc. Apple no patrocina esta promoción. Como en todos los planes, las características pueden cambiar o descontinuarse en cualquier momento. Consultar los términos y condiciones de T-Mobile en es.T-Mobile.com para obtener detalles.

apple_tv
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  • Beckster's avatar
    Beckster
    Network Novice
    2 years ago
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    I already have Apple + subscription that I pay monthly...I am Magenta 55 + Max ...is the free subscription for new customers or can existing Apple + customers get a year free?

  • jmcclub's avatar
    jmcclub
    Network Novice
    2 years ago
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    Thank you so much for your help.  Turns out when I redeemed my TMobile offer, it created a new Apple ID for me.  The Apple Support person asked me to try and login using that apple id.  And low and behold that was the root cause.   So now it works just fine on all my non Apple devices.  Including my 60" plasma tv using my Xfinity platform.😀  Again, my sincere appreciation for your assistance and the info you provided will be very helpful as I migrate to a 'smarter' tv.

  • nc1037's avatar
    nc1037
    Bandwidth Buddy
    2 years ago
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    Fire TV Sticks are on sale at Amazon today, for $25 and $27.  You do not need to be a Prime member to use the Stick; it supports all the major streaming services.  Personally, I recommend Roku.  They are slightly more expensive from Amazon today ($30 to $49).  You can get either at Best Buy, Walmart, etc. and of course from Amazon.

  • nc1037's avatar
    nc1037
    Bandwidth Buddy
    2 years ago
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    According to my search results (Bing Chat), at least some Vizio TVs support the Apple TV app.  Can you look again, or maybe check on a Vizio forum?  If your TV is old, you could add a Roku or Fire TV stick and open a new world of streaming services.  😃  

    The Apple TV app is available on many devices. Here are some of the devices that support the Apple TV app 1:

    • iPhone or iPod touch with iOS 12.3 or later
    • iPad with iPadOS
    • Mac running the macOS Catalina 10.15 software or later
    • Apple TV 4K or Apple TV HD with tvOS 12.3 or later
    • Third-generation Apple TV with the latest Apple TV software
    • Compatible smart TV sets from Samsung, LG, Sony and Vizio
    • Many game consoles, smart TVs, and other streaming devices also support the TV app.
    • Samsung, Roku, and Amazon Fire TV also support the TV app.
  • jmcclub's avatar
    jmcclub
    Network Novice
    2 years ago
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    Thanks, I do have an apple id and have logged into that.  When I look to Manage subscriptions.  Apple says I don't have any subscriptions.  I'll try to find the apple tv app to see if I can do what you suggest.  Really appreciate your help.

  • nc1037's avatar
    nc1037
    Bandwidth Buddy
    2 years ago
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    They told you wrong.  It will work on non-Apple streaming devices including Roku and Fire TV.  Did you download the Apple TV app to your smart TV?  (The app is called "Apple TV" not to be confused with the hardware that Apple sells, also called "Apple TV", and not be confused with "Apple TV+" which is the service.)  Open the app and select Apple (logo) TV+.  It should prompt you to sign up or login.  If you have an Apple ID for your iPhone, etc. use that.  If you don't have an Apple ID, it should let you create one; you might need to do this from your computer.  

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Max","id":"message:130864","revisionNum":1,"repliesCount":7,"author":{"__ref":"User:user:154113"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:plans-features-billing"},"conversation":{"__ref":"Conversation:conversation:130864"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:130864"},"body":"

I have Magenta 55+ Max which includes Apple TV+ 'for free'.  I have been having trouble logging into it.  I  was told last night by Technical Support that it is only for T-Mobile customers to use on Apple Devices.  Below is the terms from the T-Mobile website about Apple TV+.  No where does it say it will not work on other devices.  Has anyone else experienced not being able to use it on appletv.com on a smart tv? 

Apple TV+ ahora incluido con Magenta® MAX.

Haz streaming de series y películas Apple Originals galardonadas, sin anuncios, y comparte con hasta cinco miembros de la familia en la misma cuenta, sin costo adicional.

Reciba Apple TV+ (valorado en hasta $4.99 al mes) mientras mantenga una línea Magenta Max elegible al corriente. Válido solamente para Apple TV+ en Estados Unidos. Complete la inscripción con Apple en la app Apple TV; requiere una cuenta de iTunes/Apple Media Services. Se aplican términos y la Política de privacidad de Apple; los términos correspondientes están disponibles en https://www.apple.com/legal/internet-services/itunes/us/terms.html. Para mayores de 13. Una sola oferta por cuenta; puede demorar 1 a 2 ciclos de facturación. Apple TV+ es una marca comercial registrada de Apple Inc. Apple no patrocina esta promoción. Como en todos los planes, las características pueden cambiar o descontinuarse en cualquier momento. Consultar los términos y condiciones de T-Mobile en es.T-Mobile.com para obtener detalles.

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I have Magenta 55+ Max which includes Apple TV+ 'for free'.  I have been having trouble logging into it.  I  was told last night by Technical Support that it is only for T-Mobile customers to use on Apple Devices.  Below is the terms from the T-Mobile website about Apple TV+.  No where does it say it will not work on other devices.  Has anyone else experienced not being able to use it on appletv.com on a smart tv? 

Apple TV+ ahora incluido con Magenta® MAX.

Haz streaming de series y películas Apple Originals galardonadas, sin anuncios, y comparte con hasta cinco miembros de la familia en la misma cuenta, sin costo adicional.

Reciba Apple TV+ (valorado en hasta $4.99 al mes) mientras mantenga una línea Magenta Max elegible al corriente. Válido solamente para Apple TV+ en Estados Unidos. Complete la inscripción con Apple en la app Apple TV; requiere una cuenta de iTunes/Apple Media Services. Se aplican términos y la Política de privacidad de Apple; los términos correspondientes están disponibles en https://www.apple.com/legal/internet-services/itunes/us/terms.html. Para mayores de 13. Una sola oferta por cuenta; puede demorar 1 a 2 ciclos de facturación. Apple TV+ es una marca comercial registrada de Apple Inc. Apple no patrocina esta promoción. Como en todos los planes, las características pueden cambiar o descontinuarse en cualquier momento. Consultar los términos y condiciones de T-Mobile en es.T-Mobile.com para obtener detalles.

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I already have Apple + subscription that I pay monthly...I am Magenta 55 + Max ...is the free subscription for new customers or can existing Apple + customers get a year free?

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Thank you so much for your help.  Turns out when I redeemed my TMobile offer, it created a new Apple ID for me.  The Apple Support person asked me to try and login using that apple id.  And low and behold that was the root cause.   So now it works just fine on all my non Apple devices.  Including my 60\" plasma tv using my Xfinity platform.😀  Again, my sincere appreciation for your assistance and the info you provided will be very helpful as I migrate to a 'smarter' tv.

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Fire TV Sticks are on sale at Amazon today, for $25 and $27.  You do not need to be a Prime member to use the Stick; it supports all the major streaming services.  Personally, I recommend Roku.  They are slightly more expensive from Amazon today ($30 to $49).  You can get either at Best Buy, Walmart, etc. and of course from Amazon.

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According to my search results (Bing Chat), at least some Vizio TVs support the Apple TV app.  Can you look again, or maybe check on a Vizio forum?  If your TV is old, you could add a Roku or Fire TV stick and open a new world of streaming services.  😃  

The Apple TV app is available on many devices. Here are some of the devices that support the Apple TV app 1:

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By the way, I do not have an iphone and on my smart tv (visio) it does not have apple tv as an option.

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Thanks, I do have an apple id and have logged into that.  When I look to Manage subscriptions.  Apple says I don't have any subscriptions.  I'll try to find the apple tv app to see if I can do what you suggest.  Really appreciate your help.

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They told you wrong.  It will work on non-Apple streaming devices including Roku and Fire TV.  Did you download the Apple TV app to your smart TV?  (The app is called \"Apple TV\" not to be confused with the hardware that Apple sells, also called \"Apple TV\", and not be confused with \"Apple TV+\" which is the service.)  Open the app and select Apple (logo) TV+.  It should prompt you to sign up or login.  If you have an Apple ID for your iPhone, etc. use that.  If you don't have an Apple ID, it should let you create one; you might need to do this from your computer.  

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