Autopay

T-Mobile Gets Access to WHAAAT!!!???

I hope everyone understands just what they are signing up for when then agree to T-Mobiles discounted monthly plan by linking your bank account to them…

You are agreeing to give T-Mobile AND their affiliates ALLLL access to your bank account, the balance, your monthly statements, your spending habits and everything associated with it!!!  WOW!!  That great discount comes at a price.  No thank you T-Mobile.  Send me a bill.

mwayne50 wrote:

Cannot believe, after years on autopay, they are going to disallow it from my credit card.  AS IF I would give them unfettered access to my bank account! No one pulls money from my bank account although I do PUSH money through autopay from my bank.  If they want the money directly from my bank, I will be glad to mail a paper check for them to process every month (and I hope everyone else does likewise) until I can switch providers.

Yes, did you get an answer on a check being sent each month?  I would do that as well.  

If I am enrolled in auto pay.  Why wasn't it taken out in February on the 15th, as scheduled monthly?  Now you are charging me a late fee of $13 something because you didn't take it out on time.  I thought it was already taken care of.

I think we deserve an explanation of how they are going to protect our routing and account numbers to use a bank account for autopay in order to keep getting the discount. THIS IS SO DISINGENUOUS, considering the scope of the last data breach.

as a reminder..IF your check doesnt make it to TMO then that means you missed your payment..as USPS points out on their main page...do not send payments through the USPS.

not that you cant..but if for whatever reason it does not make it then its on you..not TMO

They can wait to get my check. Autopay is immediate $$. It costs a lot to process a check - maybe more than a credit card fee (and the delay to get the $$). Just had a customer service supervisor tell me there was no one above her as a supervisor to talk about this. She hung up on a 19 year customer.  May have to hang up on them…...

It seems that they prefer for people to mail in their checks.

hugme wrote:

I get 5% with my credit card for paying with my bills, which means I get $7 per month for using my card. Tmobile is removing the credit card discount or they charge an extra $10. So I get to choose to raise my bill $7 a month or $10 a month.

This is not OK, if they don’t fix it I’m going with the third option of changing over to verizion after over 20 years of being a T-Mobile customer….

Ever since they bought Sprint they have been going downhill fast. I'm jumping off this ship before it sinks.

research is key here..especially since you cant use your own CC card w/Verizon to get a discount..you must use the Verizon CC card.. i believe ATT is the only one allowing the use of your own CC card and still get a discount..but they just changed how much it was either starting this month or last month.

I get 5% with my credit card for paying with my bills, which means I get $7 per month for using my card. Tmobile is removing the credit card discount or they charge an extra $10. So I get to choose to raise my bill $7 a month or $10 a month.

This is not OK, if they don’t fix it I’m going with the third option of changing over to verizion after over 20 years of being a T-Mobile customer….

Ever since they bought Sprint they have been going downhill fast. I'm jumping off this ship before it sinks.

I think the most annoying parts for me are the loss of cash back that I was getting from making payments on my credit card. Additionally my family has intermittent income so it was nice to know that if we didn't have the funds available on the due date that we had until the due date of the CC to pay. Mostly annoyed by lack of cash back.