User Profile
annoyedlikecraz
Network Novice
Joined 2 years ago
User Widgets
Contribuciones
Re: Anyone else have a terrible time cancelling!!???
what ended up happening just in case anyone ever looks at this is that I tried calling again. spoke with a representative that tried to figure out what the issue was they informed me that I received a refund for the mistake 3 months ago instead of cancelling out the past due balance. So even though my account was credited 50$ I still owed the initial past due amount. The representative who helped me out 3 months ago made a mistake and it would have only taken a second for Jerome to care enough to figure out the problem. I paid the past due balance because that was what was fair.20Visto0likes1ComentarioAnyone else have a terrible time cancelling!!???
I cancelled home internet which by the way is atrociously awful. Things should go ok right? I cancelled 3 weeksearly and sent in the device to the store. Again 3 weeks early. Next thing I know I get a bill saying I owe another month of service. Apparently t-mobile tries to make you cancel a day after your last month so you will still owe another month of service? Then they'll say that youfuture dated your internet service to cancel at a later dateeven thoughthe device is already turned into the store!!!!Who would do that??? I literally have no way of using the internet at that point. So I call in which took over an hour to finally get someone who said they would take care of it. So I think everything is good and go about my life. Then months later I get another bill saying I owe a past due amount. CALL IN AGAIN for an hour. They say they'll take care of it. Awesome, then after a year I get another bill saying the charge is going to collections!!!! seriously? After spending so much time trying to get the bill sorted. Now I call in and speak to some guy namedJerome 8109954 who spent the entire call trying to waste time. He obviously was there to not help and just be a buffer. Half the time wasn't even listening.They hope to force people to pay a bill they tried to cancel and I'm sure a lot of people do just pay but it is nonetheless extremely messed up. He also then promised to put me on a call back list for his supervisor and guess what no-one ever called me back...295Visto0likes10Comentarios