I recently returned a home internet device that was defective in exchange for a device that works. The defective device was returned on Aug. 12, 2021. I kept receiving emails about making sure the de...
$501.67 was drafted out of my account for the device they are saying was not returned.
Thought the device was around $360 for non-return.
Were there any additional fees added on?
Anyone know if it is possible to return these devices to stores, so that transfer of ownership can occur and be proven locally, eliminating shipping and warehouse receiving problems?
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device","id":"message:56796","revisionNum":1,"repliesCount":7,"author":{"__ref":"User:user:63972"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:accounts-services"},"conversation":{"__ref":"Conversation:conversation:56796"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:56796"},"body@stripHtml({\"truncateLength\":200})":" I recently returned a home internet device that was defective in exchange for a device that works. The defective device was returned on Aug. 12, 2021. I kept receiving emails about making sure the de...","body@stringLength":"1391","rawBody":"
I recently returned a home internet device that was defective in exchange for a device that works. The defective device was returned on Aug. 12, 2021. I kept receiving emails about making sure the device was retuned in a timely manner; I called several times & was assured I would not be charged for the device. On Sept. 30, $501.67 was drafted out of my account for the device they are saying was not returned. I have the tracking # and proof of delivery stating when, where, what time, & weight of the return. T-Mobile continues to say they cannot find the device, & when they find it, they will refund my money. As a customer & person who always does things in the right way, I cannot fathom how T-Mobile justifies taking money from me when I have proof it was delivered. The proof of delivery states it was delivered on 8/12/21 at 10:26 AM. Now, in my opinion, if T-Mobile cannot put their hands on something that was delivered to them on August 12th, it sounds like there is a problem in their warehouse!! My responsibility on returning the defective device ended on the date it was delivered; the responsibility is now T-Mobile's. I should never have been charged, & I want my money back.
Anyone have any advice on handling this matter because apparently, having the tracking # & proof of delivery means nothing!
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I recently returned a home internet device that was defective in exchange for a device that works. The defective device was returned on Aug. 12, 2021. I kept receiving emails about making sure the device was retuned in a timely manner; I called several times & was assured I would not be charged for the device. On Sept. 30, $501.67 was drafted out of my account for the device they are saying was not returned. I have the tracking # and proof of delivery stating when, where, what time, & weight of the return. T-Mobile continues to say they cannot find the device, & when they find it, they will refund my money. As a customer & person who always does things in the right way, I cannot fathom how T-Mobile justifies taking money from me when I have proof it was delivered. The proof of delivery states it was delivered on 8/12/21 at 10:26 AM. Now, in my opinion, if T-Mobile cannot put their hands on something that was delivered to them on August 12th, it sounds like there is a problem in their warehouse!! My responsibility on returning the defective device ended on the date it was delivered; the responsibility is now T-Mobile's. I should never have been charged, & I want my money back.
Anyone have any advice on handling this matter because apparently, having the tracking # & proof of delivery means nothing!
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mjeffs wrote:
\t
$501.67 was drafted out of my account for the device they are saying was not returned. \t
\t
Thought the device was around $360 for non-return.
Were there any additional fees added on?
Anyone know if it is possible to return these devices to stores, so that transfer of ownership can occur and be proven locally, eliminating shipping and warehouse receiving problems?
","body@stringLength":"545","rawBody":"
mjeffs wrote:
\t
$501.67 was drafted out of my account for the device they are saying was not returned. \t
\t
Thought the device was around $360 for non-return.
Were there any additional fees added on?
Anyone know if it is possible to return these devices to stores, so that transfer of ownership can occur and be proven locally, eliminating shipping and warehouse receiving problems?
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