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PLfromEc
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2 years ago

Unlock Motorola 5G

2 years ago I bought my Motorola phone at a T-Mobile store. Couple of months later I switched to prepaid and repaid the phone in full. T-Mobile has not unlocked the device since then even after calling customer service twice. What to do? Can't find any place to put a complaint.

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2 years ago I bought my Motorola phone at a T-Mobile store. Couple of months later I switched to prepaid and repaid the phone in full. T-Mobile has not unlocked the device since then even after calling customer service twice. What to do? Can't find any place to put a complaint.

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2 years ago I bought my Motorola phone at a T-Mobile store. Couple of months later I switched to prepaid and repaid the phone in full. T-Mobile has not unlocked the device since then even after calling customer service twice. What to do? Can't find any place to put a complaint.

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I do unlock moto 5G device lock I can't use my device how unlock

 

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gramps28 wrote:
\t

Contact Tmobile support using messenger on one of Tmobile’s social media accounts.

\t

Thanks. It worked.

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Contact Tmobile support using messenger on one of Tmobile’s social media accounts.

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I bought the device to T-Mobile when I contracted the Postpaid service. And held for 4 months.

Then again, as I mentioned above, before switching to prepaid, I was charged the full price of the device. And I've been on prepaid for the last 2 years.

Last month I needed to travel, so I requested to unlock the device. And now I find that customer service says it will be unlocked in 48 hours, but nothing happens. And there is no other way to scale the complaint for the time lost and the extra charges I had to pay when travelling because T-Mobile has not unlocked my fully paid device. 

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were you on a prepaid plan or postpaid? you might not have met the criteria needed in order to have it unlocked.

 

La postura de T-Mobile con respecto al desbloqueo de dispositivos

Una vez que un dispositivo sea elegible para desbloquear (los criterios de elegibilidad se describen abajo), T-Mobile desbloqueará el dispositivo de manera automática y remota dentro de dos días hábiles si el dispositivo es compatible con el desbloqueo remoto. Puedes check your device’s unlock status in your my T-Mobile account.

Hay algunos dispositivos que T-Mobile no puede desbloquear remotamente. En estos casos, T-Mobile enviará una notificación al dispositivo dentro de dos días hábiles en que se convierta en elegible con los siguientes pasos para completar el proceso de desbloqueo.

 

Requisitos de elegibilidad para un desbloqueo

Desbloqueamos sin cargo los dispositivos móviles que cumplen con los siguientes criterios de elegibilidad.

La elegibilidad del dispositivo se determina de la siguiente manera:

  • El dispositivo debe ser vendido por T-Mobile.
    • \t
  • El dispositivo no puede estar denunciado como perdido, robado o bloqueado.
    • \t
  • La cuenta asociada con el dispositivo debe estar al día.
    • \t
  • El dispositivo también tiene que cumplir todos los requisitos de desbloqueo para dispositivos con planes pospagados o prepagados que se indican abajo.

Unlock eligibility for mobile devices on Planes pospagados

  • El dispositivo debe haber estado activo en la red T-Mobile por al menos 40 días en la línea que solicita el desbloqueo.
    • \t
  • Si el dispositivo se financió o arrendó a través de T-Mobile, deben haberse hecho todos los pagos y el dispositivo tiene que estar totalmente saldado.
    • \t
  • Si el dispositivo está asociado con una cuenta cancelada, el saldo de la cuenta debe ser cero.
    • \t
  • T-Mobile puede solicitar el comprobante de compra o información adicional a su criterio y es posible que se apliquen otras excepciones.

Unlock eligibility for mobile devices on Planes prepagados

  • Deben haber pasado al menos 365 días desde la activación del dispositivo en la red T-Mobile.
    • \t
  • If the device was activated less than 365 days ago, then the   Prepaid account associated with the device must have had more than $100 in refills during that period for each line active on the account.  Además, deben haber pasado más de 14 días desde que se compró el dispositivo.
    • \t
  • No se deben haber completado más de 2 desbloqueos de dispositivos por línea de servicio en los últimos 12 meses.
    • \t
  • T-Mobile puede solicitar el comprobante de compra o información adicional a su criterio y es posible que se apliquen otras excepciones.

 

 

 

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