Primary account holder issues
I have been trying to explore my options online to upgrade my phone but the website is saying that I do not have permission from the primary account holder. This makes absolutely no sense since the only other person on my plan is my 13 year old son, I am the primary account holder! I do not want to go in and have to do this since they charge extra for that. I used to be a Sprint customer and since the switch to Tmoble I have had nothing but problems and a considerably higher bill too. Not to mention the lack of service all of a sudden too. I thought the lack of service could be because my phone is old, a Samsung s10, but I can't even upgrade online because I don't have "permission". Now all of a sudden there is no longer an option to even talk with someone online via chat. I do not have time to sit on the phone for hours. Help someone!
How to change phone number used as Primary Account Holder
Before I realized that the Welcome email T-mobile sent me had scrambled the SIM and phone number associations, I used the number that is tied to my MiFi device as the PAH, which of course cannot receive texts or do much else that a phone can do. I want to change that to my cell phone, but I cannot find any settings to change this. When I try to create a new log in with the desiredphone number it takes me to the ID I set up using the MiFi phone number. I thought I had understood what the tech told me to do, but I guess not. Anyone know how to fix this?