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Moiguarin
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Joined 3 months ago
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One of your sales woman broke my trust.
Hi, I recently visited one of your stores (86th Street Upper East side) to upgrade my phone and had several questions about upgrading my Pixel 7 to a Pixel 9. One of your sales representatives informed me that I didn't need to use my Jump program, implying that it was a waste of money. She assured me that I could purchase the new phone for $149 and receive $500 in trade-in credit for my Pixel 7. However, upon further review, I see that the trade-in value for my Pixel 7 is only $110, which means I'm actually losing money on this deal. This feels unfair, as I trusted her guidance, and now it seems she misled me to make a sale.Given this situation, I need to cancel my order (Order number: S149396576). I see that it hasn't been processed yet, so please proceed with the cancellation.Thank you for your prompt attention to this matter.Best regards, 34Visto0likes1Comentario