Forum Discussion

customerno6's avatar
customerno6
Network Novice
8 years ago

What is TForce and how do I contact them with my account questions?

I have 5 lines on my account and I have been told I can't add any more lines but I need to so how can I do it without losing my account benefits?
  • tmo_amanda's avatar
    tmo_amanda
    6 years ago

    Gosh, that's a nightmare of a situation especially considering you may not be able to get those funds back from coinbase. I know that with every day passing you need more answers. Unfortunately, this is a situation that only our fraud team can handle. I hate to repeat the same info you've been given multiple times, but we have to allow the fraud department to research what exactly happened which will determine the outcome.

Lorisave's avatar
Lorisave
Network Novice
5 years ago
Copiar enlaceReportar

Terrible customer service especially Monique who gave me wrong information and sold me free line with SE phone half a price on thanksgiving day. I saw my bill that T-Mobile charge me $50 more. I went on Saturday and talked to Monique. She said you have the cancel the line and pay full price of phone. I did not believe that this is the same person. I said do you remember me? She said yes but unfortunately you are not eligible for free line and I cant help you. I was shocked and asked her call your manager to fix it. She refused and I was on T-Mobile line for one hour and thirty eight minutes. Finally after four hours talking with customer service he recommend me send back the phone. That's very very frustrating experience for me with this store located on 105 E Alameda.

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I have 5 lines on my account and I have been told I can't add any more lines but I need to so how can I do it without losing my account benefits?

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I have 5 lines on my account and I have been told I can't add any more lines but I need to so how can I do it without losing my account benefits?

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Terrible customer service especially Monique who gave me wrong information and sold me free line with SE phone half a price on thanksgiving day. I saw my bill that T-Mobile charge me $50 more. I went on Saturday and talked to Monique. She said you have the cancel the line and pay full price of phone. I did not believe that this is the same person. I said do you remember me? She said yes but unfortunately you are not eligible for free line and I cant help you. I was shocked and asked her call your manager to fix it. She refused and I was on T-Mobile line for one hour and thirty eight minutes. Finally after four hours talking with customer service he recommend me send back the phone. That's very very frustrating experience for me with this store located on 105 E Alameda.

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Terrible customer service especially Monique who gave me wrong information and sold me free line with SE phone half a price on thanksgiving day. I saw my bill that T-Mobile charge me $50 more. I went on Saturday and talked to Monique. She said you have the cancel the line and pay full price of phone. I did not believe that this is the same person. I said do you remember me? She said yes but unfortunately you are not eligible for free line and I cant help you. I was shocked and asked her call your manager to fix it. She refused and I was on T-Mobile line for one hour and thirty eight minutes. Finally after four hours talking with customer service he recommend me send back the phone. That's very very frustrating experience for me with this store located on 105 E Alameda.

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