Forum Discussion
amandamennell
3 years agoNetwork Novice
New Phone Won't Load Anything Outside of Home
I recently got a new phone and I’ve noticed issues when it comes to trying to do anything when I’m not connected to home Wifi. I have unlimited data and 5G network, but whenever I try to search anyth...
- 3 years ago
You could always remove your physical SIM from your old device and put it in the new one. Otherwise, you should be able to convert the old PSIM to an ESIM in your my.t-mobile.com account.
@syaoran ok thank you I will try that! The TMobile person doesn't really seem to understand my issue so if it's not solved once I'm off the phone call I will put the old SIM card in.
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