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Rg10's avatar
Rg10
Network Novice
2 years ago

Viajes internacionales

Can anyone tell me why I can not make calls or receive data while traveling in Germany? When I do make a call I get a message that the service is restricted or unavailable, thought I can receive a text from T-Mobile. I checked and my data roaming is on.

  • Indymark's avatar
    Indymark
    8 months ago

    T-Mobile online and in their App offers a tutorial in positioning your gateway fot the best signal. Work on that first and speed should increase. 

4 Replies

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  • drnewcomb's avatar
    drnewcomb
    Fiber Fanatic
    2 years ago
    Copiar enlaceReportar
    Hoka wrote:

    Stop redirecting me to endless other departments and potentially more online or even real telephone monkeys.  I am sick and tired of this crap. I have a number with you for years 1-818-585-8200.

     

    We are not a department of T-Mobile. This is a community forum and almost everyone here is just a customer, like you. The one or two T-Mobile employees who check in occasionally do not have access to your account information and couldn't discuss it in a public forum if they did.

    You can call T-Mobile’s international roaming support line for free from any T-Mobile phone (+1-505-998-3793).

  • Hoka's avatar
    Hoka
    Network Novice
    2 years ago
    Copiar enlaceReportar

    Stop redirecting me to endless other departments and potentially more online or even real telephone monkeys.  I am sick and tired of this crap. I have a number with you for years 1-818-585-8200. I am currently in South Africa for 4 months. What are the terms, actual full and detailed costs of operating my phone while I am here under my TMobile contract ? If this backwards and forwards continues i will simply change Verizon or appropriate other service.

  • syaoran's avatar
    syaoran
    Transmission Titan
    2 years ago
    Copiar enlaceReportar

    Do you have roaming enabled on your device?  You can give Customer Care a call at 611 from your T-Mobile line or reach out to T-Mobile via DM on Facebook or Twitter to make sure there isn't a roaming block active on your line.  

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Can anyone tell me why I can not make calls or receive data while traveling in Germany? When I do make a call I get a message that the service is restricted or unavailable, thought I can receive a text from T-Mobile. I checked and my data roaming is on.

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Can anyone tell me why I can not make calls or receive data while traveling in Germany? When I do make a call I get a message that the service is restricted or unavailable, thought I can receive a text from T-Mobile. I checked and my data roaming is on.

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BBBBBB😎CLICKME

 

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Hoka wrote:
\t

Stop redirecting me to endless other departments and potentially more online or even real telephone monkeys.  I am sick and tired of this crap. I have a number with you for years 1-818-585-8200.

\t

 

We are not a department of T-Mobile. This is a community forum and almost everyone here is just a customer, like you. The one or two T-Mobile employees who check in occasionally do not have access to your account information and couldn't discuss it in a public forum if they did.

You can call T-Mobile’s international roaming support line for free from any T-Mobile phone (+1-505-998-3793).

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Stop redirecting me to endless other departments and potentially more online or even real telephone monkeys.  I am sick and tired of this crap. I have a number with you for years 1-818-585-8200. I am currently in South Africa for 4 months. What are the terms, actual full and detailed costs of operating my phone while I am here under my TMobile contract ? If this backwards and forwards continues i will simply change Verizon or appropriate other service.

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Do you have roaming enabled on your device?  You can give Customer Care a call at 611 from your T-Mobile line or reach out to T-Mobile via DM on Facebook or Twitter to make sure there isn't a roaming block active on your line.  

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