tmobile home internet speed issues

Same here, I tested early in the morning, download goes 100+ Mbps and down 50+ Mbps which is fine but I need that speed during the day but I am getting 7 Mbps download and 10 upload. How is that possible, I only live less than 2 miles from the 5G tower and getting a snail speed. Common TMO.

i am getting 1-3mbps pretty much all the time but 10-15mbps upload? its basically unusable at this point as some pages wont even load.

I've had this service for ~ 6 weeks and have had very good speeds, averaging around 200 mbps down, 60-70 up. In the last two days it's been 8-12 down, 3-5 up, and is now unusable. I was planning on recommending this to my neighbors, as we are all forced to use a very expensive cable alternative in my town. I am rethinking this now. If it keeps up like this, I'll have to fall back to cable. It's certainly not what they promised me.

Steve wrote:

For the past few days I have been seeing poor performance. I noticed the Primary Signal was bouncing between B2, B66 and B41.  Rarely the secondary connects to B71. Somewhere here in the Community or on Facebook I saw a post where someone moved the gateway to the basement where the cellular signals were not as strong. In his case he seemed to lock on the 5G signal and stay there. I did this yesterday afternoon and for the first time in 5 days it appears to have stayed locked on 5G (B41).

The point is that it may be necessary to move the unit around to find NOT THE STRONGEST signal, but the best signal. In my case the 4G Band 2 often was very slow. With the unit in the basement, it has stayed on B41 for more than a few hours. Time will tell.

Thank you Steve, Finding this thread made my day. I found it through a google search how to get 5G, that is a Primary and Secondary signal, not just the  Primary alone which is very slow.

For the first time after a week of getting fast connections and only being bumped to the single signal Primary 4G only for a minute or two, until I rebooted the gateway, today I got stuck on the very slow 4G only Primary without a Secondary. I rebooted 6 times and was still stuck on it. Then I read your comment.

I moved the gateway a few feet from the window where it gets only 2 bars instead of 3 and rebooted and was on my best connection combo, B2/n41. It's funny because I was thinking of doing that, but didn't for some reason. I actually got my highest speed on the first day, 190, while using only 2 bars. But I get much higher upload speeds and only about 30 lower on the download, when I connect to band combinations on 3 bars.

I've read about this stuff extensively in the last few weeks and if you need to explain it to anyone else the B bands, eg. B2, B66 etc. are all the Primary signal 4G, and the n bands, ex. n41, n71 are the 5G bands. The present technology T mobile uses is called non stand-alone, meaning the 5G needs to be paired with a 4G signal as the primary in order for them to work together. 5G does not exist alone. This is more obvious in the GUI at 192.168.12.1 rather than in the app, because at least in my phone app, it just shows one signal.

Anyway, here’s the full band story from T mobile’s website:

5G

• Frecuencias que pueden proporcionar 5G: 

  • Band n71 (600 MHz)

  • Band n41 (2.5 GHz)

  • Band n260 (39 GHz)

  • Band n261 (28 GHz)

• Con 5G, se pueden transferir cantidades de datos elevadas con mayor eficiencia que con 4G LTE. 

• Una de las maneras en que T-Mobile está implementando 5G rápidamente es a través de la integración del espectro de banda media de 2.5 GHz de Sprint.

• Echa un vistazo a ¿Qué es 5G? ¡para aprender cómo funciona!

Alcance 4G LTE extendido

• Frecuencias que pueden proporcionar Alcance LTE extendido

  • Banda 12 (700 MHz)

  • Banda 71 (600 MHz)

• Nuestra señal de alcance LTE extendido llega 2 veces más lejos y atraviesa paredes para brindar cobertura 4 veces mejor bajo techo.

4G LTE

• Frecuencias que pueden proporcionar LTE:

  • Banda 2 (1900 MHz)

  • Banda 5 (850 MHz)

  • Banda 4 (1700/2100 MHz)

  • Banda 66 (Extension of band 4 on 1700/2100 MHz).

• 4G LTE ofrece velocidades de descarga rápidas, velocidades hasta 50% más rápidas que 3G. Consulta Velocidades de datos.

• Los servicios de voz y de datos solo funcionan al mismo tiempo si tienes activada la función VoLTE en tu dispositivo. De lo contrario, LTE solo proporciona datos.

This service sucks big time. I got this back in july of 2021 and for the first few months I was consistently getting about 50 mbps. Coming from dsl, to me that was great. I live alone so it was more than enough. Than I noticed with each passing month, it the speeds started dropping. It's now January 2022 and I barely get 1 mbps. This is unacceptable.

I work from home and I am constantly getting getting kicked out of zoom calls. I can no longer listen to zoom calls via the computer, I have to dail in on my cell phone. Like everyone else I have tried all of the "fixes" and nothing works. I am so dissappointed. I will probably have to go with another service.

I wonder if this would be grounds for a class action suit for false advertising. I know speeds vary but telling people they will get up to 100 mbps or more but are only getting l mbps is false advertising in my opinion. They really do need to tell people the average speed seems to be 1 mbps no matter where you are in the country. This is much worse than dsl.

That same will happen to me. After a lot of digging it seems that they are basically deprioritizing us. When i get the slower speeds, im on 4g(the B12 band) when im getting my blazing fast stuff im on 5g(n41). What makes me so mad is that i get the 5g so infrequently even though it has the same signal strength. I only see 1-15 mb on the 4g and 150 on the 5g. They really need to allow us to use the 5g all the time if they plan for this not to fail. OR ATLEAST MOST OF THE TIME!

Not sure why some of you are getting those speeds, I think the lowest I go most of the time is around 150ish but I avg 450+. Try this though. Connect to the router using the web-based GUI at http://192.168.12.1/.  Check to see what you are getting for the secondary signal cause that is the 5G one. If you aren't receiving any signal there or it's super low then most likely you are only hitting 4G towers which are nowhere near as fast. 

I agree with your contention that this might be a situation where a class action lawsuit might be appropriate. I plan on contacting my state's Attorney General's office to determine what action to take.

I am out in Phoenix, Az. I’ve had these speeds since I started my service.

magenta10423868 wrote:

I've had this service for ~ 6 weeks and have had very good speeds, averaging around 200 mbps down, 60-70 up. In the last two days it's been 8-12 down, 3-5 up, and is now unusable. I was planning on recommending this to my neighbors, as we are all forced to use a very expensive cable alternative in my town. I am rethinking this now. If it keeps up like this, I'll have to fall back to cable. It's certainly not what they promised me.

 

We have the same situation… i called the costumer service and said ticket is submitted it’ll take 2-3days for answers… not sure what’s going on with this service… this is like a trap