Internet speed

7 Topics

Why is the Home Internet Gateway functionality crippled?
I have Arcadyan KVD21, and while I am thoroughly impressed with the speeds from the device on the T-Mobile 5G network, I am disgusted by the lack of any ability to properly manage & (more importantly) secure this device. This trade between speed and security is insulting and offensive to me as a technologically adept Security professional, and exacerbated by the fact that T-Mobile continues to fail when tasked with protecting user account PII data. The inability to perform certain key functions completely disappoints me. Below are the primary issues and concerns, which *MUST* be resolved to keep me as a customer: Cannot perform setup / administrative tasks via wired interface. Current (internal) web interface only offers a “basic” informational portal. Cannot completely disable (turn off) WiFi, (likely due to the above). What (few) administrative tasks that are available, requires: download & installation of a worthless “mobile app”, which also requires the device be connected to the local WiFi network. Current administrative functions are limited to 3 tasks, changing the: administrative password, WiFi password, or name of the WiFi SSID. T-Mobile Internet app loses any/all functionality beyond the local network. If the gateway is connected to the internet, and the device with the app is as well, then there should be no valid reason to require “local” access, especially if the next point is true… As this prevents a parental/guardian authority from managing the device while traveling or outside the home (at work). T-Mobile app does not permit multiple instances of the app to be logged in with the same account/credentials. (per T-Mobile technical rep) What absolutely perplexes me is that many (if not all) of these points DID NOT EXIST when I reviewed an early device around one (1) year ago… So why “cripple” the functionality?!?
d_w
10 months ago Place Gateways & Devices
1.4KViews
6likes
11Comments
Slow internet even after good network signal in my new apartment
I have moved to new apartment today and I have checked online that T-Mobile home internet is available in the area.I see the good signals on my device but my internet is very slow.hardly few mbps .Do I need to update my new address to get internet speed? Note-I had very good speed in my previous apartment with similer signal Please advice
SuYog
2 years ago Place Coverage & Signal
146Views
0likes
1Comment
speed
I just got set up yesterday. Sometimes my speeds are 250-300, then suddenly it 60. I've tried resetting the router which works sometimes, but WTH? I'm trying to test this out in the month to see if it's worth it, or more false promises. Any advise?
Solved
Jaecksch
2 years ago Place Coverage & Signal
372Views
1like
7Comments
Internet Speeds Cut by Half
For the first couple days when i got the 5g home wifi i was getting around 470-500 mbps down and around 45-60 mbps up but the next morning it dropped to around 180-210 mbps down and 25-35 mbps up. Has this happened to anyone else? Does it depend on how cloudy it is? Im just confused why it was cut in half in less than a day. Been thinking about getting the MIMO antennas to see if i can get my old speed back.
LegendaryDLC
2 years ago Place Solución de problemas
544Views
0likes
5Comments
Whats Going On Lately With The Poor T-Mobile Internet Service???
For the past week to 10 days (Today is 8-24-22) T-Mobile Internet has been a waste of money….I believe they are messing with the tower configurations in my area...I use to get 100Mbps Download speed and now they are only mustering up a piddly 17-20Mbps. When will you guys get things back to normal?? Up until a week or so ago I use to connect to T-Mobile Tower MCC 310, MNC 260, Region 31695, Tower 894300, Cell 228940863 at MINIMUM and Consistent Speed of 50-75Mbps Download at a 5G Extended Signal Band 71. NOW I can ONLY connect to T-Mobile Tower MCC 310, MNC 260, Region 31695, Tower 73303, Cell 18765571 at MAXIMUM and NON-Consistent Speed of 17-20Mbps Download at a 4GLTE Signal Band 2. This goes for ALL MY T-Mobile Devices...Home Internet Gateway AND TWO (2) Cell Phones...Magenta Plan. I signed up for and switch over to T-Mobile about 2 Months ago and now this crud. What The Heck Are You Guys Doing And Why Taking So Long? Is This Permanent? Let’s Get It Fixed! Otherwise I am raising cain with billing and not paying for this stuff...Better Business Bureau also gets T-Mobiles attention for all others seeing this same poor service now. JeffS
Jeff_S
2 years ago Place Coverage & Signal
687Views
2likes
6Comments
internet speeds
We're about .3 miles from our serving site at lat/long 38.921950 -91.067779 and our speeds drop drastically after 6 PM sometimes losing connectivity when people get home. Charter has started providing service in the area and we're considering taking it, we'd rather stay with TMO due to the lower price and being retired. I called the help desk to tell them fiber was available right in front of the site but it turned into ticket and going through all the steps of troubleshooting when all I was trying to do was along some info. Hopefully this will get to someone who can see about converting this site from a legacy Sprint microwave site to fiber.
MT_Madman
2 years ago Place Coverage & Signal
179Views
0likes
3Comments
2 T Mobile Gateways?
I currently have a Nokia gateway through TMobile and me and my son both work from home and have our computers plugged into it. I, however, will be moving my office to the basement, 2 floors down, and with VPN on wireless, the speed drops substantially. Is there a way to have 2 TMobile gateways, 1 just designated to my computer alone, or is there a better way to get us both hooked up to the 1 without a substantial cost and headache? Mind you, my daughter also has her computer and streams on her TV on the 3rd floor, and we now have about 12 devices total utilizing the gateway, 10 on wireless. Thanks for any help!
Peridot028
3 years ago Place Solución de problemas
565Views
0likes
1Comment

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crippled?","conversation":{"__ref":"Conversation:conversation:101465"},"id":"message:101465","revisionNum":1,"uid":101465,"depth":0,"board":{"__ref":"Forum:board:gateways-devices"},"author":{"__ref":"User:user:53716"},"metrics":{"__typename":"MessageMetrics","views":1389},"postTime":"2023-05-10T06:11:57.000-07:00","lastPublishTime":"2023-05-10T06:11:57.000-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I have Arcadyan KVD21, and while I am thoroughly impressed with the speeds from the device on the T-Mobile 5G network, I am disgusted by the lack of any ability to properly manage & (more importantly) secure this device. This trade between speed and security is insulting and offensive to me as a technologically adept Security professional, and exacerbated by the fact that T-Mobile continues to fail when tasked with protecting user account PII data. The inability to perform certain key functions completely disappoints me. Below are the primary issues and concerns, which *MUST* be resolved to keep me as a customer: Cannot perform setup / administrative tasks via wired interface. 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(per T-Mobile technical rep) What absolutely perplexes me is that many (if not all) of these points DID NOT EXIST when I reviewed an early device around one (1) year ago… So why “cripple” the functionality?!? ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"2023","kudosSumWeight":6,"repliesCount":11,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:87013":{"__typename":"Conversation","id":"conversation:87013","topic":{"__typename":"ForumTopicMessage","uid":87013},"lastPostingActivityTime":"2024-03-10T20:06:57.000-07:00","solved":false},"Forum:board:coverage-signal":{"__typename":"Forum","id":"board:coverage-signal","displayId":"coverage-signal","nodeType":"board","conversationStyle":"FORUM","title":"Coverage & Signal","shortTitle":"Coverage & Signal","parent":{"__ref":"Category:category:network-coverage"}},"User:user:24280":{"__typename":"User","uid":24280,"login":"SuYog","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-6.svg"},"id":"user:24280"},"ForumTopicMessage:message:87013":{"__typename":"ForumTopicMessage","subject":"Slow internet even after good network signal in my new apartment","conversation":{"__ref":"Conversation:conversation:87013"},"id":"message:87013","revisionNum":1,"uid":87013,"depth":0,"board":{"__ref":"Forum:board:coverage-signal"},"author":{"__ref":"User:user:24280"},"metrics":{"__typename":"MessageMetrics","views":146},"postTime":"2024-03-10T20:05:29.000-07:00","lastPublishTime":"2024-03-10T20:05:29.000-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I have moved to new apartment today and I have checked online that T-Mobile home internet is available in the area.I see the good signals on my device but my internet is very slow.hardly few mbps .Do I need to update my new address to get internet speed? Note-I had very good speed in my previous apartment with similer signal Please advice ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"350","kudosSumWeight":0,"repliesCount":1,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:63903":{"__typename":"Conversation","id":"conversation:63903","topic":{"__typename":"ForumTopicMessage","uid":63903},"lastPostingActivityTime":"2023-08-24T11:50:02.000-07:00","solved":true},"User:user:60059":{"__typename":"User","uid":60059,"login":"Jaecksch","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-1.svg"},"id":"user:60059"},"ForumTopicMessage:message:63903":{"__typename":"ForumTopicMessage","subject":"speed","conversation":{"__ref":"Conversation:conversation:63903"},"id":"message:63903","revisionNum":1,"uid":63903,"depth":0,"board":{"__ref":"Forum:board:coverage-signal"},"author":{"__ref":"User:user:60059"},"metrics":{"__typename":"MessageMetrics","views":372},"postTime":"2023-08-17T05:49:22.000-07:00","lastPublishTime":"2023-08-17T05:49:22.000-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I just got set up yesterday. Sometimes my speeds are 250-300, then suddenly it 60. I've tried resetting the router which works sometimes, but WTH? I'm trying to test this out in the month to see if it's worth it, or more false promises. Any advise? ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"250","kudosSumWeight":1,"repliesCount":7,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:142066":{"__typename":"Conversation","id":"conversation:142066","topic":{"__typename":"ForumTopicMessage","uid":142066},"lastPostingActivityTime":"2023-08-19T09:22:04.000-07:00","solved":false},"Forum:board:troubleshooting":{"__typename":"Forum","id":"board:troubleshooting","displayId":"troubleshooting","nodeType":"board","conversationStyle":"FORUM","title":"Solución de problemas","shortTitle":"Solución de problemas","parent":{"__ref":"Category:category:home-business-internet"}},"User:user:142271":{"__typename":"User","uid":142271,"login":"LegendaryDLC","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/images/dS0xNDIyNzEtNDYxNmkzQTNGOEM1MTFBMTIyNzNE"},"id":"user:142271"},"ForumTopicMessage:message:142066":{"__typename":"ForumTopicMessage","subject":"Internet Speeds Cut by Half","conversation":{"__ref":"Conversation:conversation:142066"},"id":"message:142066","revisionNum":1,"uid":142066,"depth":0,"board":{"__ref":"Forum:board:troubleshooting"},"author":{"__ref":"User:user:142271"},"metrics":{"__typename":"MessageMetrics","views":544},"postTime":"2022-09-12T00:25:33.000-07:00","lastPublishTime":"2022-09-12T00:25:33.000-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" For the first couple days when i got the 5g home wifi i was getting around 470-500 mbps down and around 45-60 mbps up but the next morning it dropped to around 180-210 mbps down and 25-35 mbps up. Has this happened to anyone else? Does it depend on how cloudy it is? Im just confused why it was cut in half in less than a day. Been thinking about getting the MIMO antennas to see if i can get my old speed back. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"418","kudosSumWeight":0,"repliesCount":5,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:61392":{"__typename":"Conversation","id":"conversation:61392","topic":{"__typename":"ForumTopicMessage","uid":61392},"lastPostingActivityTime":"2023-08-04T20:17:17.000-07:00","solved":false},"User:user:81800":{"__typename":"User","uid":81800,"login":"Jeff_S","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-3.svg"},"id":"user:81800"},"ForumTopicMessage:message:61392":{"__typename":"ForumTopicMessage","subject":"Whats Going On Lately With The Poor T-Mobile Internet Service???","conversation":{"__ref":"Conversation:conversation:61392"},"id":"message:61392","revisionNum":1,"uid":61392,"depth":0,"board":{"__ref":"Forum:board:coverage-signal"},"author":{"__ref":"User:user:81800"},"metrics":{"__typename":"MessageMetrics","views":687},"postTime":"2022-08-24T05:50:19.000-07:00","lastPublishTime":"2022-08-24T05:50:19.000-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" For the past week to 10 days (Today is 8-24-22) T-Mobile Internet has been a waste of money….I believe they are messing with the tower configurations in my area...I use to get 100Mbps Download speed and now they are only mustering up a piddly 17-20Mbps. When will you guys get things back to normal?? Up until a week or so ago I use to connect to T-Mobile Tower MCC 310, MNC 260, Region 31695, Tower 894300, Cell 228940863 at MINIMUM and Consistent Speed of 50-75Mbps Download at a 5G Extended Signal Band 71. NOW I can ONLY connect to T-Mobile Tower MCC 310, MNC 260, Region 31695, Tower 73303, Cell 18765571 at MAXIMUM and NON-Consistent Speed of 17-20Mbps Download at a 4GLTE Signal Band 2. This goes for ALL MY T-Mobile Devices...Home Internet Gateway AND TWO (2) Cell Phones...Magenta Plan. I signed up for and switch over to T-Mobile about 2 Months ago and now this crud. What The Heck Are You Guys Doing And Why Taking So Long? Is This Permanent? Let’s Get It Fixed! Otherwise I am raising cain with billing and not paying for this stuff...Better Business Bureau also gets T-Mobiles attention for all others seeing this same poor service now. 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Charter has started providing service in the area and we're considering taking it, we'd rather stay with TMO due to the lower price and being retired. I called the help desk to tell them fiber was available right in front of the site but it turned into ticket and going through all the steps of troubleshooting when all I was trying to do was along some info. Hopefully this will get to someone who can see about converting this site from a legacy Sprint microwave site to fiber. 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I, however, will be moving my office to the basement, 2 floors down, and with VPN on wireless, the speed drops substantially. Is there a way to have 2 TMobile gateways, 1 just designated to my computer alone, or is there a better way to get us both hooked up to the 1 without a substantial cost and headache? Mind you, my daughter also has her computer and streams on her TV on the 3rd floor, and we now have about 12 devices total utilizing the gateway, 10 on wireless. Thanks for any help! 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