Forum Discussion
My business Caller ID name appearing incorrectly on T-Mobile phones
Hello! My business phone provider - which is handled by Spectrum Voip - displays my business name correctly at all of the other mobile providers, but for some reason it displays the name of a former ...
I have the same issue for several business numbers. I called T-Mobile and Chatted with T-Mobile several times, and finally wrote a letter. After 4 weeks, T-Mobile called me to discuss the letter and after explaining that I AM NOT A T-MOBILE CUSTOMER, the finally got it and said they have fixed it.
We have not yet verified that they actually fixed it, as they said it will take about 72 hours for the Caller ID Name to update.
We did ask what we need to tell T-Mobile when we call to fix an incorrect caller ID name displayed when calling a T-Mobile customer, and they said we needed to tell support:
“We need the number details updated in the tool, and need to assign a name to the number.”
So we called about a second number and have been on the phone with support, including being passed from department, to department, to department, for about 45 minutes, and no one knows what we are talking about.
