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Ben_ChildFund
Roaming Rookie
4 years ago

theft of personal data

Has anyone heard anything from T-Mobile about the massive security breach - due to the company’s extreme carelessness - causing theft of customers’ data? I have learned about this only from news medi...
t-mobile
PCooper54's avatar
PCooper54
Newbie Caller
4 years ago
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I happen to call customer service to inform them of a change to my account. And to my surprise, the information had already been changed. Not by me. Cannot wait to get the return call! I just found out about the data breach by scrolling thru the app. Horrible customer service. How do you know if the hackers have my information and what is T-Mobile doing for their customers?

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I have learned about this only from news medi...","body@stringLength":"779","rawBody":"

Has anyone heard anything from T-Mobile about the massive security breach - due to the company's extreme carelessness - causing theft of customers' data? I have learned about this only from news media reports, not from the company itself despite my being a customer of theirs for the past 6 years.  I was really surprised that even when logging onto my T-Mobile account online, the website has absolutely no reference to this incident let alone any advice on what customers should do.  Is there any way to determine whether I am one of the 40 million customers whose data was stolen? Besides changing my account PIN and password which I already did (due to advice given in newspaper articles, nothing from T-Mobile itself), what else can I do to keep safe? 

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Has anyone heard anything from T-Mobile about the massive security breach - due to the company's extreme carelessness - causing theft of customers' data? I have learned about this only from news media reports, not from the company itself despite my being a customer of theirs for the past 6 years.  I was really surprised that even when logging onto my T-Mobile account online, the website has absolutely no reference to this incident let alone any advice on what customers should do.  Is there any way to determine whether I am one of the 40 million customers whose data was stolen? Besides changing my account PIN and password which I already did (due to advice given in newspaper articles, nothing from T-Mobile itself), what else can I do to keep safe? 

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I happen to call customer service to inform them of a change to my account. And to my surprise, the information had already been changed. Not by me. Cannot wait to get the return call! I just found out about the data breach by scrolling thru the app. Horrible customer service. How do you know if the hackers have my information and what is T-Mobile doing for their customers?

","body@stringLength":"383","rawBody":"

I happen to call customer service to inform them of a change to my account. And to my surprise, the information had already been changed. Not by me. Cannot wait to get the return call! I just found out about the data breach by scrolling thru the app. Horrible customer service. How do you know if the hackers have my information and what is T-Mobile doing for their customers?

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