Forum Discussion
Old T-Mobile Internet App works, New T-Life app Doesn't
T-Mobile nagged me to use the new T-Life app for managing my TMHI 5G Gateway. So I did. I set it up a few days ago and it was working fine. I'm using both together with the old app.
The problem is the new app now doesn't work.
After a power outage, we got things back up and running. The Gateway is connected to the internet, all devices connected to it, it is speed testing at ~400Mbps, and is working fine. The old T-Mobile Internet App correctly shows it is connected with a good connection.
But the new T-Life app says our 5G Gateway is "Offline." That's wrong. It's very much online and working.
Seems T-Mobile released this app before it was ready for prime-time. I don't really have a problem with this situation. I'm just noting it here because T-Mobile doesn't provide another way to give this feedback.
I'm not going to use the new app until I absolutely have to. T-Mobile better get the new app right and working correctly before they retire the old one and make me use it.
I am having the same issue but I have already deleted the old App and installed their new Life App. The old App is now not available for download in the iOS store. So I am stuck with the new App. It intermittently shows the 5G Modem Offline while everything is online and fine. Also interesting is that it shows the Access point has a good connection. And also shows no active clients when I have 50+ clients connected as seen in the HINT control App.
