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292 Topics

Worst customer service
Tmobile became the worst customer service carrier since they became TMobile USA. The original TMobile customer service was not bad at all. The TMobile USA has the worst, I mean, the worst of all customer service of all any other carriers. Once you ported your numbers out of TMobile, that’s it, they don’t want to help you. They find all kinds of excuses not being able to help you. They keep telling you to call this and that, and when you call them, they told you to go to Store, etc. they keep bouncing you around until you give up calling or inquiring. Plus once your service is not with TMobile any longer, you loose the online access to billing in order to update the billing address for the credit proration. I don’t know why people keep switching over to TMOBILE?
WhateverLah
21 days ago Place Accounts & Services
6KViews
25likes
36Comments
MLB.TV Help Guide
MLB.TV is back for 2021 and we wanna make sure folks can use it. We’ve created a help guide for those needing help with redeeming the offer. Possible Errors Please enter valid (phone number, email, etc.) Double check the entry to make sure it’s the one you set up originally. Check for spelling and other missing info. Code previously redeemed It’s likely you’ve already redeemed the offer. Head to the MLB.TV sign-in page. If you’re still unable to redeem the offer, Contact Us and our Tech Care team can escalate this issue. Safari cannot open the page because the address is invalid iOS devices need to download the MLB.TV app on their device through the App Store while redeeming the offer. Other Issues Follow these steps to resolve other issues with MLB.TV Uninstall/Reinstall the MLB.TV app. Make sure you have a connection to the internet via data connection or Wi-Fi Follow the Internet and data issues for more help. Use the options on our Contact Us page for further help Comment below with questions, suggestions, and other issues not listed on this article.
tmo_mike_c
25 days ago Place Accounts & Services
12KViews
0likes
36Comments
Protection 360 SCAM!!!
I’m so utterly annoyed, my blood is boiling, I pay for this protection 360 junk, to be on chat with them Assurant and T-Mobile for a couple hours while I’m working, for them to say I have apple extended warranty, and I HAVE to go through apple, WHAT!?!? WHY!?!? I DO NOT PAY APPLE FOR INSURANCE!!! I already knew what apple was going to do, of course charge me for the repair, and they sure did, $100 to fix a damaged screen??? So livid, I’ve already escalated this matter with T-Mobile, I will give them one chance to make this right, if I do not get reimbursed for my $100 I will take all 5 of my lines and go straight to their competitors. This is unacceptable and I won’t let it stand.
Vram
2 months ago Place Accounts & Services
341Views
0likes
1Comment
cancel line/contact cust service
Why has tmobile discontinued online chat? Calling cust serv isn't even a realistic option with wait times. I simply want to cancel a line I don't use and I have never used. Please help!
Solved
Sonshine638
4 months ago Place Accounts & Services
2.3KViews
0likes
6Comments
Anyone else have a terrible time cancelling!!???
I cancelled home internet which by the way is atrociously awful. Things should go ok right? I cancelled 3 weeks early and sent in the device to the store. Again 3 weeks early. Next thing I know I get a bill saying I owe another month of service. Apparently t-mobile tries to make you cancel a day after your last month so you will still owe another month of service? Then they'll say that you future dated your internet service to cancel at a later date even though the device is already turned into the store!!!! Who would do that??? I literally have no way of using the internet at that point. So I call in which took over an hour to finally get someone who said they would take care of it. So I think everything is good and go about my life. Then months later I get another bill saying I owe a past due amount. CALL IN AGAIN for an hour. They say they'll take care of it. Awesome, then after a year I get another bill saying the charge is going to collections!!!! seriously? After spending so much time trying to get the bill sorted. Now I call in and speak to some guy named Jerome 8109954 who spent the entire call trying to waste time. He obviously was there to not help and just be a buffer. Half the time wasn't even listening. They hope to force people to pay a bill they tried to cancel and I’m sure a lot of people do just pay but it is nonetheless extremely messed up. He also then promised to put me on a call back list for his supervisor and guess what no-one ever called me back...
annoyedlikecraz
4 months ago Place Accounts & Services
496Views
0likes
10Comments
no order confirmation
I placed an order for a new phone online three days ago. I still have not received an email confirmation of any sort. Also, T-Mobile can’t find the order in their system with the order number I provided. ANNNNDDD they took the money out of my account already. Has anyone had this issue?
Solved
signed_tara
4 months ago Place Upgrades & Orders
1.3KViews
0likes
6Comments
Family Mode Not Working After Lpgin
If anyone in the world can help me with the above issue I would appreciate you so much! I never had issues with FamilyMode before, and I recently bought a new phone, tried to log in as normal, and after login it does not let me move past the terms and conditions! I keep getting this error message and I’ve done everything humanly possible from uninstall reinstall clear cache tried different devices android and apple removed the feature from my account and re add it escalated this through tech support but they keep outsourcing me and they never can explain the issue correctly so the engineering team keeps kicking it back I’m pulling hair at this point trying to see how I can ever use this app again it was very helpful to me before ! I would like to note that the old phone that I had plus my child’s old phone are both completely factory reset so there should be nothing from family mode tied to those old devices…anyone can help?
Small_Lady
5 months ago Place Accounts & Services
457Views
0likes
1Comment
Spam Caller: +1 805 637 7243
This # has been leaving voice messages ever since I got my phone in 2018. Every time I shut down my phone then turn it back on it says that I have a new voice message from the same #. Then its says that voice mail was detected using SMS but I haven't even been able to set up my voice mail. So I Googled the # to see if anyone else was having this problem and I found that this # is from Santa Barbara and many people have had this issue just like me and most of them said that this # had something to do with T-Mobile. Then I heard that this # was a viruse or a hacker trying to get into your phone which almost gave me a heart attack. So if you could explain to me what this # really is then that would be great.
Seth19
5 months ago Place Accounts & Services
178KViews
1like
30Comments
How to get a hold of Spam department
I would like to get a hold of the T-Mobil spam department and not go through customer service. T-Mobil’s customer support via a phone call isn’t helpful when T-Mobil has internally blocked your number from sending text messages. They try to go through their checklist to fix things on my device when my device isn’t the issue. I send up to 200+ messages very quickly with the same or similar messages to friends and family each Holiday. T-Mobile ends up blocking my number from sending text messages. So I can receive text messages, but I can’t send them unless it is to internal T-Mobil numbers like 1112. This makes it very difficult to get any work done if I need to text someone who has text me. T-Mobil engineering department that configures Spam block has their settings creating false/positives. A number shouldn’t be blocked for sending up to 200+ messages quickly over 7-8 days per year (Holidays). I am told it will be blocked for up to 10 days with me currently on the 5th day. I would understand if I did this everyday or even multiple times per week, but blasting out 200+ message on Holidays 7-8 times per year and getting your number blocked is very annoying. Annoying enough now that I am considering using another service provider even with me being with T-Mobil for the past 24+ years (same number). It would be great if T-Mobil created a web link on your account to request unblocking your number with the ability to provide an explanation. It would be even better if the engineers came up with better rules to actually block people that are spamming instead of creating false positives disrupting paying customers.
MMack
6 months ago Place Accounts & Services
345Views
0likes
4Comments
Switching Lines and Devices to New Account and affect on Current Accounts EC
Hello! So I have a T-Mobile account with my mom and dad currently, and I took my paid off phones up to the T-Mobile store yesterday to upgrade to the new iPhones and they told me I couldn’t do it without paying for the full price of one of the phones and $300 down on the other one because I didn’t have enough ‘EC’ left on my account since we already have 4 other phones, 3 watches, and a tablet being financed. My question is, if my mom and dad took their lines and devices and got a new T-Mobile account for just them, how would that affect my account’s EC and would I then be able to upgrade my phones? Any help or thoughts on this would be appreciated. Thank you in advance!
Solved
Wishfullblossom
6 months ago Place Accounts & Services
325Views
0likes
1Comment

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","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"187","kudosSumWeight":0,"repliesCount":6,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:32659":{"__typename":"Conversation","id":"conversation:32659","topic":{"__typename":"ForumTopicMessage","uid":32659},"lastPostingActivityTime":"2025-01-03T09:43:44.661-08:00","solved":false},"User:user:142654":{"__typename":"User","uid":142654,"login":"annoyedlikecraz","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-1.svg"},"id":"user:142654"},"ForumTopicMessage:message:32659":{"__typename":"ForumTopicMessage","subject":"Anyone else have a terrible time cancelling!!???","conversation":{"__ref":"Conversation:conversation:32659"},"id":"message:32659","revisionNum":1,"uid":32659,"depth":0,"board":{"__ref":"Forum:board:accounts-services"},"author":{"__ref":"User:user:142654"},"metrics":{"__typename":"MessageMetrics","views":496},"postTime":"2023-01-17T16:43:22.000-08:00","lastPublishTime":"2023-01-17T16:43:22.000-08:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I cancelled home internet which by the way is atrociously awful. Things should go ok right? I cancelled 3 weeks early and sent in the device to the store. Again 3 weeks early. Next thing I know I get a bill saying I owe another month of service. Apparently t-mobile tries to make you cancel a day after your last month so you will still owe another month of service? Then they'll say that you future dated your internet service to cancel at a later date even though the device is already turned into the store!!!! Who would do that??? I literally have no way of using the internet at that point. So I call in which took over an hour to finally get someone who said they would take care of it. So I think everything is good and go about my life. Then months later I get another bill saying I owe a past due amount. CALL IN AGAIN for an hour. They say they'll take care of it. Awesome, then after a year I get another bill saying the charge is going to collections!!!! seriously? After spending so much time trying to get the bill sorted. Now I call in and speak to some guy named Jerome 8109954 who spent the entire call trying to waste time. He obviously was there to not help and just be a buffer. Half the time wasn't even listening. They hope to force people to pay a bill they tried to cancel and I’m sure a lot of people do just pay but it is nonetheless extremely messed up. He also then promised to put me on a call back list for his supervisor and guess what no-one ever called me back... 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I never had issues with FamilyMode before, and I recently bought a new phone, tried to log in as normal, and after login it does not let me move past the terms and conditions! I keep getting this error message and I’ve done everything humanly possible from uninstall reinstall clear cache tried different devices android and apple removed the feature from my account and re add it escalated this through tech support but they keep outsourcing me and they never can explain the issue correctly so the engineering team keeps kicking it back I’m pulling hair at this point trying to see how I can ever use this app again it was very helpful to me before ! I would like to note that the old phone that I had plus my child’s old phone are both completely factory reset so there should be nothing from family mode tied to those old devices…anyone can help? 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Every time I shut down my phone then turn it back on it says that I have a new voice message from the same #. Then its says that voice mail was detected using SMS but I haven't even been able to set up my voice mail. So I Googled the # to see if anyone else was having this problem and I found that this # is from Santa Barbara and many people have had this issue just like me and most of them said that this # had something to do with T-Mobile. Then I heard that this # was a viruse or a hacker trying to get into your phone which almost gave me a heart attack. So if you could explain to me what this # really is then that would be great. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"722","kudosSumWeight":1,"repliesCount":30,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:45818":{"__typename":"Conversation","id":"conversation:45818","topic":{"__typename":"ForumTopicMessage","uid":45818},"lastPostingActivityTime":"2024-11-14T19:08:29.813-08:00","solved":false},"User:user:18833":{"__typename":"User","uid":18833,"login":"MMack","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-8.svg"},"id":"user:18833"},"ForumTopicMessage:message:45818":{"__typename":"ForumTopicMessage","subject":"How to get a hold of Spam department","conversation":{"__ref":"Conversation:conversation:45818"},"id":"message:45818","revisionNum":1,"uid":45818,"depth":0,"board":{"__ref":"Forum:board:accounts-services"},"author":{"__ref":"User:user:18833"},"metrics":{"__typename":"MessageMetrics","views":345},"postTime":"2024-11-05T15:16:57.000-08:00","lastPublishTime":"2024-11-05T15:16:57.000-08:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I would like to get a hold of the T-Mobil spam department and not go through customer service. T-Mobil’s customer support via a phone call isn’t helpful when T-Mobil has internally blocked your number from sending text messages. They try to go through their checklist to fix things on my device when my device isn’t the issue. I send up to 200+ messages very quickly with the same or similar messages to friends and family each Holiday. T-Mobile ends up blocking my number from sending text messages. So I can receive text messages, but I can’t send them unless it is to internal T-Mobil numbers like 1112. This makes it very difficult to get any work done if I need to text someone who has text me. T-Mobil engineering department that configures Spam block has their settings creating false/positives. A number shouldn’t be blocked for sending up to 200+ messages quickly over 7-8 days per year (Holidays). I am told it will be blocked for up to 10 days with me currently on the 5th day. I would understand if I did this everyday or even multiple times per week, but blasting out 200+ message on Holidays 7-8 times per year and getting your number blocked is very annoying. Annoying enough now that I am considering using another service provider even with me being with T-Mobil for the past 24+ years (same number). It would be great if T-Mobil created a web link on your account to request unblocking your number with the ability to provide an explanation. It would be even better if the engineers came up with better rules to actually block people that are spamming instead of creating false positives disrupting paying customers. 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So I have a T-Mobile account with my mom and dad currently, and I took my paid off phones up to the T-Mobile store yesterday to upgrade to the new iPhones and they told me I couldn’t do it without paying for the full price of one of the phones and $300 down on the other one because I didn’t have enough ‘EC’ left on my account since we already have 4 other phones, 3 watches, and a tablet being financed. My question is, if my mom and dad took their lines and devices and got a new T-Mobile account for just them, how would that affect my account’s EC and would I then be able to upgrade my phones? Any help or thoughts on this would be appreciated. Thank you in advance! 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