TMobile used to be great

T-mobile was good 2 years back perhaps. now they tjust take my money and do nogt give service at all. i am moving. perhaps i come back some point becuase this whole industry is run by 3-4 thugs. i hope t-mobile crash down first though

I have been a TMobile customer since 2006. I used their prepaid services for years and years. Finally in 2020, I signed up for a plan. I could not agree more with everyone here saying how far the service and quality of use has sunk. T-Mobiles customer service is a joke, with call hold times averaging 70 minutes for me. They lie, cheat, and steal from you as much as they possibly can. I am beyond fed up and I'm switching to any other carrier at this point. I'm pricing options now and moving out of this Mobile nightmare as soon as possible. Go ahead and complain to a rep- because that is one of their trigger words that causes them to automatically throttle your speed.. I rate them -100 at this point. 

T mobile tech support killed my cell line twice. The more recent one happened because I tried to ask to activate E-sim on my new S22+. they activated my wife's number instead…. they wasted me 2 hours on phone and promised some "compensation" but then nothing. even when I called to complain.

I was told at a T Mobile store the process of updating the towers is taking a lot longer than expected. The merger has been in the works for quite a while and they still have an estimated year left in tower upgrading. 

You all are absolutely correct. I live in Melbourne, FL and we have exact same problem.

T-Mobile service used to be good even 1-2 years ago but it completely went into the toilet after Sprint merger.  For last 6 months or so areas that used to be rock solid are now dropping calls, no or extremely slow date, other areas (major subdivision & shopping areas mind you) that were mediocre suddenly have no coverage.

It wouldn't make me so mad if they admitted the problem, and explained how they were going to fix it.  However, they tow the corporate message (some would say, lying through their teeth), denying there are any problems. 

EVERYONE in this metro area who has T-Mobile is pissed.  Everyone with T-Mobile here has the same problem - service used to be good but has been terrible for last 6-9 months. T-Mobile tells everyone it's their phone or house or location, but those haven't changed, just the service has.

or the fact that millions of people just got dumped onto TMOs network as they merged and were able to use the TMO network now..

KJS wrote:

I signed up in September of 2020.

 

Ported our numbers over from Verizon. Worst decision I've made for a while.

 

No service in my house. Walk 1000 ft in any direction and 5g works fine.

 

Bought 3 brand new phones and was supposed to get a great deal with discounts on them. Have only received half of what we should (reduction in monthly device payments). Outstanding balance doesn't reflect any discounts or the $1000 plus charge they put on my card without any itemized bill.  All 3 phones still say I owe more than I should after accounting only for the monthly payments.

 

I've spent over 40 hours on the phone (over wifi connection because my phone can't maintain audio connection in my house - cuts out for 30 seconds-2monutes very frequently. Usually is not working for 25% of a call) discussing issues with CSRs on the phone. They never follow through on anything. I felt like the luckiest person alive when 2 months after signing up they finally applied the insider discount code I had (I had to give it to them over 4 times and repeatedly call them to get it applied).

 

If you're thinking about switching to T-Mobile I have advice for you. DO NOT DO IT. They say you get what you pay for... you don't with T-mobile. I'd switch back to Verizon in a heartbeat if I didn't supposedly have over $3000 of outstanding devices payments. May have to look into getting a lawyer soon... not that it will help with anything related to tmobiles lack of service but might be able to get me out of paying more than I owe for the devices that don't work on their disfunctional network.

I know all cell phone companies suck, but this is far worse than I ever could have imagined.

I can use my phone in the breakfast area and the garage or connect to my house wifi to use on the rest of my property. This only started since Sprint. We actually have 7 devices  and they all have the same issues. Never mind once we leave from home. lol. Verizon is starting to look good again after 10 + years with T-Mobile. Maybe sprint was a poison pill by the other carriers to destroy T-Mobile

tmo_ian wrote:

The merger definitely hasn't caused many changes yet and certainly wouldn't cause the issues you're experiencing. We're still at the very beginning stages, so you have the same Team of Experts to talk to and are using the same towers. The biggest change is that we've lit up some new 5G towers in Philly. But we're working hard to ensure the T-Mobile values you've come to love don't get twisted during these tumultuous times. And to continue to build out our 5G network so we can provide the best possible coverage for all.

 

While we do our best to ensure everyone has the best coverage, there are things outside of T-Mobile's control that could be impacting your indoor signal; like the material the building is constructed from and other buildings blocking signal. That's a huge reason we were one of the first to offer Wi-Fi Calling; so you could get signal indoors over the internet even if you're in a bunker 30 ft below the surface of the earth 😊  But we are always looking for new locations for towers, especially because it's difficult to set them up between finding a usable location to getting approvals through local government. If you own real estate for T-Mobile to consider, I'd definitely recommend submitting a site for review.

 

I checked out Verizon's website and if you compare the unlimited data smartphone plans, T-Mobile's is less. And the only standalone 30 GB mobile hotspot plan I could find on Verizon's website was $10 per GB of data, which would be over $200 more than our largest 22 GB rate plan. Unless you're talking about their Connected Home plans, which would be more like T-Mobile's Home Internet that we're in the process of building out.

 

I'm sorry T-Mobile couldn't be the wireless solution you need and hope you're able to find what you deserve. But I definitely recommend giving us another look in a couple of years when your contract is up. We have a three year plan to continue building out our network and you may see some significant improvements. Although I always recommend taking the Prueba gratis de 30 días con Test Drive®️​ (when they're available again; they'er all with schools right now due to COVID). That way you can experience what the coverage is like and can make an informed decision.

I respectfully disagree as T-Mobile has become as horrible as Sprint was before they folded. Which is why everyone left Sprint. This is now a long experiment, T-Mobile coverage and service has really degraded the past 2 years.

10 plus years ago I had sprint. I had Verizon before that. I switched to T-Mobile because Sprint at best was like flipping a coin for half decent service Towers constantly down. T-Mobile was a super pleasant change. However the past 2 years have been challenging. 5g? I would be happy with consistent 3g. I doubt the service in a third or possibly 4th world county could be much more erratic or worse. If I'm lucky to latch onto an unsecured wifi network I can make a phone call or browse on my phone. I travel all over the southeast and it just keeps getting worse. 

I signed up in September of 2020.

Ported our numbers over from Verizon. Worst decision I've made for a while.

No service in my house. Walk 1000 ft in any direction and 5g works fine.

Bought 3 brand new phones and was supposed to get a great deal with discounts on them. Have only received half of what we should (reduction in monthly device payments). Outstanding balance doesn't reflect any discounts or the $1000 plus charge they put on my card without any itemized bill.  All 3 phones still say I owe more than I should after accounting only for the monthly payments.

I've spent over 40 hours on the phone (over wifi connection because my phone can't maintain audio connection in my house - cuts out for 30 seconds-2monutes very frequently. Usually is not working for 25% of a call) discussing issues with CSRs on the phone. They never follow through on anything. I felt like the luckiest person alive when 2 months after signing up they finally applied the insider discount code I had (I had to give it to them over 4 times and repeatedly call them to get it applied).

If you're thinking about switching to T-Mobile I have advice for you. DO NOT DO IT. They say you get what you pay for... you don't with T-mobile. I'd switch back to Verizon in a heartbeat if I didn't supposedly have over $3000 of outstanding devices payments. May have to look into getting a lawyer soon... not that it will help with anything related to tmobiles lack of service but might be able to get me out of paying more than I owe for the devices that don't work on their disfunctional network.

I know all cell phone companies suck, but this is far worse than I ever could have imagined.