Forum Discussion
TMobile used to be great
T-Mobile used to be great, but I guess because they took over Sprint, they’re trying to be as awful as them. 1) I supposedly have 600mhz towers in my area, yet none of my devices will ever conn...
KJS wrote:I signed up in September of 2020.
Ported our numbers over from Verizon. Worst decision I've made for a while.
No service in my house. Walk 1000 ft in any direction and 5g works fine.
Bought 3 brand new phones and was supposed to get a great deal with discounts on them. Have only received half of what we should (reduction in monthly device payments). Outstanding balance doesn't reflect any discounts or the $1000 plus charge they put on my card without any itemized bill. All 3 phones still say I owe more than I should after accounting only for the monthly payments.
I've spent over 40 hours on the phone (over wifi connection because my phone can't maintain audio connection in my house - cuts out for 30 seconds-2monutes very frequently. Usually is not working for 25% of a call) discussing issues with CSRs on the phone. They never follow through on anything. I felt like the luckiest person alive when 2 months after signing up they finally applied the insider discount code I had (I had to give it to them over 4 times and repeatedly call them to get it applied).
If you're thinking about switching to T-Mobile I have advice for you. DO NOT DO IT. They say you get what you pay for... you don't with T-mobile. I'd switch back to Verizon in a heartbeat if I didn't supposedly have over $3000 of outstanding devices payments. May have to look into getting a lawyer soon... not that it will help with anything related to tmobiles lack of service but might be able to get me out of paying more than I owe for the devices that don't work on their disfunctional network.
I know all cell phone companies suck, but this is far worse than I ever could have imagined.
I can use my phone in the breakfast area and the garage or connect to my house wifi to use on the rest of my property. This only started since Sprint. We actually have 7 devices and they all have the same issues. Never mind once we leave from home. lol. Verizon is starting to look good again after 10 + years with T-Mobile. Maybe sprint was a poison pill by the other carriers to destroy T-Mobile
