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cstrengholt's avatar
cstrengholt
Newbie Caller
3 years ago

Incorrectly roaming

I am in the Washington State (in the town of Lynden) near the Canadian border. I have a T-Mobile mobile hotspot device I often use when I am working as I don’t have a set office. Even though I am in the USA, the device is incorrectly saying that I am roaming. I assume this is because I am too near the Canadian border and it is thinking I am in Canada. How can I fix this as I am concerned I’ll received a large data roaming charge even though I’m not actually roaming outside of the USA?

  • gramps28's avatar
    gramps28
    3 years ago
    cstrengholt wrote:
    gramps28 wrote:

    Have you turned off roaming?

    This is a mobile hotspot device, there is only the power button to turn it on/off that I can also use to toggle see the wifi network name and password. I could not find any way to turn off roaming. Maybe this is a thing I can do through my T-Mobile account online though?

    Try going into your Mytmobile account to check. If not there contact Tmobile support since this is basically a user to user forum with some tmobile moderation that don't have account access.

4 Replies

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  • gramps28's avatar
    gramps28
    Router Royalty
    3 years ago
    Copiar enlaceReportar
    cstrengholt wrote:
    gramps28 wrote:

    Have you turned off roaming?

    This is a mobile hotspot device, there is only the power button to turn it on/off that I can also use to toggle see the wifi network name and password. I could not find any way to turn off roaming. Maybe this is a thing I can do through my T-Mobile account online though?

    Try going into your Mytmobile account to check. If not there contact Tmobile support since this is basically a user to user forum with some tmobile moderation that don't have account access.

  • syaoran's avatar
    syaoran
    Transmission Titan
    3 years ago
    Copiar enlaceReportar

    I have the same issue in Niagara Falls, NY.  Close to the falls, my phone will sometimes pick up a Canadian roaming partner.  My plan includes Canada and Mexico though so it doesn't cost me any extra.

  • cstrengholt's avatar
    cstrengholt
    Newbie Caller
    3 years ago
    Copiar enlaceReportar
    gramps28 wrote:

    Have you turned off roaming?

    This is a mobile hotspot device, there is only the power button to turn it on/off that I can also use to toggle see the wifi network name and password. I could not find any way to turn off roaming. Maybe this is a thing I can do through my T-Mobile account online though?

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I am in the Washington State (in the town of Lynden) near the Canadian border. I have a T-Mobile mobile hotspot device I often use when I am working as I don't have a set office. Even though I am in the USA, the device is incorrectly saying that I am roaming. I assume this is because I am too near the Canadian border and it is thinking I am in Canada. How can I fix this as I am concerned I'll received a large data roaming charge even though I'm not actually roaming outside of the USA?

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I am in the Washington State (in the town of Lynden) near the Canadian border. I have a T-Mobile mobile hotspot device I often use when I am working as I don't have a set office. Even though I am in the USA, the device is incorrectly saying that I am roaming. I assume this is because I am too near the Canadian border and it is thinking I am in Canada. How can I fix this as I am concerned I'll received a large data roaming charge even though I'm not actually roaming outside of the USA?

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I have a T-Mobile mobile hotspot device I often use when I am working as I don’t have a set office. Even though I 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Incorrectly roaming","moderationData":{"__ref":"ModerationData:moderation_data:14037"},"body":"
cstrengholt wrote:
\t
gramps28 wrote:
\t\t
\t\t

Have you turned off roaming?

\t\t
\t\t
\t

This is a mobile hotspot device, there is only the power button to turn it on/off that I can also use to toggle see the wifi network name and password. I could not find any way to turn off roaming. Maybe this is a thing I can do through my T-Mobile account online though?

\t

Try going into your Mytmobile account to check. If not there contact Tmobile support since this is basically a user to user forum with some tmobile moderation that don't have account access.

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I have the same issue in Niagara Falls, NY.  Close to the falls, my phone will sometimes pick up a Canadian roaming partner.  My plan includes Canada and Mexico though so it doesn't cost me any extra.

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gramps28 wrote:
\t

Have you turned off roaming?

\t

This is a mobile hotspot device, there is only the power button to turn it on/off that I can also use to toggle see the wifi network name and password. I could not find any way to turn off roaming. Maybe this is a thing I can do through my T-Mobile account online though?

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Have you turned off roaming?

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